Scott

Sharon C

I went to Roush Mazda for my daughter today. She had issue with her heat not working. Thank you for the quick convenient service. Scott B. & Crew excellent service✅

Mark Redmond

Ryan and Fillip are excellent professional account reps. Scott the Sales Manager..was very professional and personal. This was the second car my family has purchased from Roush in 6 months. I have purchased 50 motorcycles and probably 30 cars in my life..so I know excellent when I see it. Do yourself a favor and go see these folks.

Aaron Senzell

Excellent customer service from the service team- Scott, the manager, in particular. We did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!

Kristopher Abdnour

Scott and Jon always do a great job taking care of my Mazda!

David Banks

I own two Mazdas(CX-5, 6) purchased at Tom Roush Mazda. The service department is top notch. Scott and Jon are very professional service managers and pleasant to deal with. I heartedly recommend the Roush dealership.

Gregory R Bailey

Thank you Scott! You’re a great service advisor!!! You ordered the mirror motors and called me back the very next day stating they had arrived next day air. Now that is service!!!

Jack McKown

Scott B. told me it would take 1 hour. It took 1 hour. The replacement battery had a seriously good warranty, and full replacement was free of cost. Promises & warranty fulfilled.

John Poulin

Great service. Scott Bumgarner assures that we receive excellent service. We will return.

Tim Day

Scott at the service desk was very helpful and friendly.

Cathy Hinkle

Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !

Jane Welch

This place is amazing! Very well maintained. The Service Advisor Scott was wonderful to work with! My first time here and it was such a great experience!!

Heidi Gruber

Always a great experience at Tom Roush service center. Scott, my service advisor, was friendly and professional and my car was sparkling clean when I got it back.

Diego Castaneda

Excellent experience on my service visit, Scott is a great service manager

Eric Harris

Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.

Norm Foust

Well received, competent service techs. Great service advisor, Scott

Gavin McDonald

Scott was amazing!! Had 2 recalls and oil change down within an hr!

Dan Mathis

Scott was great. It was my first experience at Tom Roush Mazda, and he really made me feel welcome and that my car was getting real attention. Very much appreciated!

Mike Kimball

This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼

Stephen Coffer

Scott always makes the service trip easy. Thanks as always.

Griffin Bryce

Always in and out in a timely manner. The Roush team is second to none. Thank you Scott!

Terri Graham

Very timely and the work is done accurately. Jon and Scott are great assets to Tom Roush.

Erin Sagona

The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.

Josh Wiedmann

I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.

Kasey and Matt

Just moved to the area and left a message for service over the weekend while they were closed. Scott called me back first thing when they opened Monday and was kind, patient, and answered all my questions. Excited to have a Mazda dealer nearby with such great service. Thanks Scott.

mark Hollingsworth

Scott in service is great very friendly.

David Lomack

My experience at Tom Roush Mazda was awesome. The service rep, Scott was kind, knowledgeable and understanding. He was not afraid to look back into the car's history to see what maintenance had actually been performed to avoid repetition. I am always greeted and treated with respect. Thanks for the opportunity to provide feedback!

Miguel Dungo

Scott Bumgarner and team was fantastic. We had a very smooth visit. Thank you!

Shani Wyant

Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.

Dan Grant

Scott always takes good care of my vehicle

Carol *Jo* Baker

Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner. Note: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough! .

Jeffrey Cornwell

Liked the video from service tech showing what was in need and Scott did a great job of greeting us and remembered my name when I picked up the car the next morning. Not many service reps go the extra to make it personal. Tom Roush has a good one there!

Logan Rickman

Tom Roush service center always does a great job. Matt & Scott always listen and care!

Douglas Peterson

Very satisfied with Tom Roush Mazda. Service team leader, Scott, was great to work with. Very thorough explanation of needed services. Helped me decide service priorities in a very professional manner! I highly recommend buying your next new or used car from Tom Roush and sticking with them for your service needs!

Grown Man

His name is Scott his not professional an I didn’t like how he treated me when I brung my car I will never ever go back there if he works there do not go to this place if Scott is there

Sheri Foster

I arranged for them to pick my car up for routine service and after a call for fear they forgot about me, Ryan was on his way. The turn around was quick. Scott was my service advisor. Communication from both was good. I did have to swing by the next morning because I was having trouble getting a new phone to work with Android Auto. I was in and out. Thanks Tom Roush!

donna shotton

A great experience as always! Scott always treats me well as do all of the staff

Mike Jaensson

Scott B had bad news for me but did everything he could to mitigate a much larger problem. Worked with me on needed repairs and was very knowledgeable. Very good experience.

Brian C

My wife and I bought a Certified Pre-Owned 2017 Mazda CX-9 from them. We spent most of the time going over paperwork (showing that it was like new) with Brad our salesman and not enough time going over the car. Upon getting home we found that the car had a broken headlight assembly, cracked bumper that wouldn't stay in and front right fender bent in slightly. After many trips back and forth they ran the headlight through Mazda warranty claiming moisture build up in the lens (there was none). Finally after a couple of more visits and complaining to Mazda Customer Experience online the bumper was replaced. Since they refused to do anything about the fender being bent in the new bumper continued to pop out. More complaints to Tom Roush and Mazda Customer Experience we took the vehicle back down and they replaced the bumper clips. Tom Roush test drove it and the bumper popped back out. At this point Tom Roush Mazda or whoever they were subbing the work out to run a self-tapping sheet metal screw through the inner fender and into the bumper to hold it in place. The bumper is sucked in, you can see the silver screw between the fender and bumper. The car at this point can no longer be Certified Pre-Owned. They actually approved a fix that lowered our cars value. I spoke with Matt and Scott from service and they agreed it was a screw so they directed me to speak with Jim Lanie the used car manager. Jim said we wanted it fixed and they fixed it but he did not believe that it was a screw. This went on for 20 to 30 minutes, us showing Jim the screw and Jim saying no I don't believe that is a screw. We then stated we didn't want this car and his only options to us was to step down in model or buy a brand new vehicle. Had we wanted a lower model or brand new car that is what we would have bought. So when buying a certified pre-owned car and they want to go over the paperwork at their desk, do it at the car. Raise the hood and have them point out the items on the 160 point inspection that was supposedly done. Had we done this we would have walked away from the car and none of this nightmare would have even happened. That being said we honestly feel that Matt and Scott from service would have had the car fixed correctly if allowed. It is our opinion that the dealership decided that they were done and Jim Lanie was the guy picked to get that point across, unless anyone honestly believes that he couldn't tell if it was a screw or not. Take your car to Tom Roush for service Buy your car somewhere else.

Grant Kimsey

I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!

Chris Bettis

Corey and Scott are by far the best service advisors in Hamilton Co. they go above and beyond for their customers and shoot you straight..

Al Logiodice

The service team is excellent. I am on my 2nd Mazda6 (terrific car, btw) and my experience is that the team - especially Scott B. - are highly competent and knowledgeable, efficient, fair, and honest. They fix my problems and don't sell me services I don't actually need, as many other facilities do. Last year I had a maddening electronic gremlin in my car (at 150k miles) that was extremely difficult to isolate and resolve. Additionally, the required part was no longer made by the factory, so Scott put a lot of effort in to finding that part and finally getting my car operational again. They really went the extra mile for me and far beyond that as well. They have earned my service business.

Kelli Nelson

Friendly guys and appreciate Scott working to get me in out quickly!

Jeff Brown

As usual, the service at Tom roush Mazda was excellent! Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer. Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing! If you've not purchased a car here, you should definitely give them a try!! They treat you like family!

April Swales

I bought my car from Tom Roush Mazda and that experience was great no complaints.. its unfortunate that my great experience ends there however. Working with the service department is a joke. They recommend services needed that aren't, this had been verified on more than one occasion as I have taken it to my mechanic to perform only to have him say it's fine. I also had a recall performed and 5 days later I have the plastic undercarriage fall down on my on the highway 20 miles from home, when I called the service department one of the advisors Scott I believe it was insists I hit something, I was there in my car with other passengers to vouch for me, we hit nothing, we just had gotten on 65 in fact, so the only change was speed of the car, but Scott the service guy cant accept that, he argued with me on the phone and even in the dealership in front of customers and then even told me to get out!! Wow. This is how you treat your customers!! No one taught this guy you don't argue with the customer .. its customer service 101..They put on a busted up plastic piece and sent me on my way. I am contacting Corporate after this review. I may need documentation if something happens to me on my next road trip which I made them aware of but something tells me they dont care about my safety just my dollars. I will never spend another penny at this dealership, they just lost a customer for life.

Andy Bargeron

Great service, they put my concerns first and went well out of their way to resolve a very thorny issue to my satisfaction. Scott in particular went to bat for me with Mazda corporate to resolve a warranty question. This dealership has one of the best service departments I've ever dealt with... and I've dealt with a lot of them, both mass brands and premium brands as well; they even provide loaners, which a lot of mainstream brands do not. Even premium brands in the Indianapolis area that I've dealt with are inferior to Tom Roush.

Monica Hartman

Scott was very personable, listened to all our questions and called us to let us know our car was ready and what had been done. We are very pleased with the repair and the service.

Jon Davis

Had a warranty on my tires and wheels, and when I took the car in, they honored the warranty fully. Scott worked hard to get me back on the road in the time frame I needed, and worked with the warranty insurance company. I didn't have to pay anything for the wheel and tire repair because he worked so hard to get me every cent from the insurance. Bought my most recent car from there, and have absolutely nothing negative to say about this dealership.

Randie Danhauer

Matt, Brad and Scott very knowledgeable , friendly and helpful. Thanks guys!!!