All reviews

Karen Keating

I worked with Brent Cassidy and selected a new Mazda CX-30 Premium Turbo. He was patient and kind, and even invited me back to do a deeper dive into some of the cool features.

William Gerhold

Highly recommend! Great experience at Tom Roush Mazda! AJ helped me trade in my old ride for a new CX9 Signature! My Wife actually loves it! Moe was really helpful giving me options on long term coverage and made it affordable! At the end of the day Ive owned many vehicles and the fact is they all break down at some point, its not a matter of if, but when. Having extended warranty coverage while your making payments is the only smart way to buy any vehicle in my humble opinion. I’ll be back for my next vehicle at Roush!

Michael Stufflebeam

Matt helped set up a feature in our new CX90- and authorizes new rear break pads. And Carlos did a good and relatively quick job while I waited - all good. Have to say I was pleasantly surprised by the service.

Lindsay McGregor

10 stars, seriously. I bought my Mazda from another dealer in town, and when I had a major issue (whole car shut down in traffic and gave me a "Hybrid Malfunction" warning), my dealer couldn't get me in for almost a week and couldn't provide me a loaner. I called Tom Roush and talked immediately to Nathan, who couldn't get me in that day but asked me to come by and hooked me up with a loaner. This was on a Friday and by Monday, I got a call that they had been able to identify an upcoming recall that caused the issue, and they fixed not only that issue but some other as-yet-unreleased recalls to save me another trip. When there was another issue with my wipers the next day, they got me in immediately while I waited and got it fixed. These guys know what they're talking about - I don't feel like they're just guessing with what the issues are, and they are so easy to deal with. I really wish I had bought from them in the first place, and would HIGHLY recommend them for sales or service.

Michael Mitsch, Sr.

We had our son bring his car in to have a splash shield replaced on his Mazda 3. The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative. Great experience and great people!

Karen Mackey

Always a pleasure to have my car serviced at Tom Roush.

Eric Crampton

Excellent and quick service. I like the technician videos, and this time the audio quality was better and I could hear the technician clearly.

Angelica Florence Fabiana

Had to come back the second time but we had an amazing experience at Tom Roush Westfield. The place is clean and the staff are very polite. Thanks to Roger who greeted and accommodated us first, he’s the best! And to everyone who made the transaction smooth, a big thanks too!

Mike Swardson

Nathan did a great job working with me on my repairs when I needed some warranty work done. He made it seamless with the ordering of parts, and providing me with a loaner for a few days.

Andrew Clark

This is THE place to go for Mazda. I've had negative experiences as a couple of other Mazda dealerships, but these folks are doing it right. Incredible service, helpful team, attention to detail and care. I drive out of my way for this one.

Kim Cordell

Service was speedy and thorough. The free car wash was not vey good.

rjtobi

quick and easy service done right

Alicia Mendoza

Nathan was absolutely great! He was so helpful and honest about my car.

Damian Neeld

The inspection and diagnosis video was unique and very satisfying. Everyone was friendly and professional

Zachary Spencer

Fast friendly. It's a little pricey but quick and offers courtesy transportation.

Griffin Bryce

Always in and out in a timely manner. The Roush team is second to none. Thank you Scott!

Kristin Finn

I had a great experience with Freddie! Love my car and would highly recommend working with them!

pia stewart

I had the absolute best experience here! I was really pressed for time and couldn't stay long! Freddie was the best consultant I've had. The entire experience was top tier! I had to come back late and the finance person still took his time to explain and answer questions. Thank you guys for making my experience amazing! You have a customer for life! Keep up the great work!!!

Nicole Deimling

Good experience with the service department. Would recommend!

Michael Powell

Smooth buying experience. Garen Gibbs was professional, friendly (without being slick), and informative—and efficient without being pushy. I had done my research and knew what I wanted; he was responsive to that, answered my questions clearly and honestly, and didn't waste time on things I wasn't interested in. Very agreeable experience, and much appreciated!

Kevin Aldin

After a rocky start to my first service appointment there on my Mazda 3, I was able to get a new battery covered by the 36 month/36,000 mile warranty. I will give them a second chance to make a first impression as the Westfield location is most convenient, and I look forward to a respectful, professional relationship.

Jeremy

Brent was a pleasure to deal with at tom roush. Laid back guy that explained everything without pressuring into add-ons.

Michael Gress

Helpful service counter staff and work quickly completed.

Jerald Shrewsbury

Got in quickly and needed work done quickly on my 2016 Miata. Been doing this since my first Miata in 2004. Terrific sales and service operation

Robert Clayton

Service people are polite and efficient. The service was quick and thorough.

Manet Shettle

Always efficient but with excellent service.

Garrick Hubbard

The many YouTube videos I watched to learn how not to get ripped off had me very suspicious and skeptical going into meet Larry about purchasing an automobile. He proved he and the dealership were nothing like the internet warns of. The interactions were straightforward, clear, transparent, and never uncovered any "gotchas"! I drove away with confidence. Highly recommend Larry and the dealership to anyone who would rather be in a dental chair than buying a car.

CJ Demidov

I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.

Mojo

Service was just fine. Not a long wait.

Atlas

We had an absolutely fantastic with Garen and James purchasing a used vehicle. We would absolutely recommend them, and will be coming back for our future car purchases!

Dave Floyd

Great and fast service with Nathan!

roseanna madea

Rodger and Jeff Duncan who both excellent work with

Julie Schrader

Quick service, great analysis. Service manager was super helpful by changing my key fob battery for me!

Sue Winebrenner

Everyone was friendly and professional. It was a quick oil change.

Alice Haag

First service visit. I was very happy with the service department. I am so happy we picked this dealership. Everyone is so friendly and helpful. Love my Mazda!

Terri Graham

Very timely and the work is done accurately. Jon and Scott are great assets to Tom Roush.

Erin Sagona

The service department is terrible. They have attempted to charge me for two safety issues, claiming they were out of warranty. For the first issue, they refunded my money after verifying that it was covered under warranty. For the second issue, they wanted to charge me for "damage I supposedly caused to the circuit board." However, when I went to another Mazda dealership, they identified the actual problem, which was not the circuit board at all. Both times, I interacted with the service advisor, Scott. While he is polite, he seems primarily focused on making money. It’s deeply concerning and disheartening how they handle these situations. Out-of-warranty repairs mean more money for Scott. The commissioned environment is evident in their blatant disregard for customers who are under warranty. Unfortunately, this is the closest dealership to me, but I am willing to drive to other Mazda dealerships to avoid being scammed Edit: Adding to this review based upon the response. Mazda has already supposedly spoken to Service Manager Matt. I’m aware of your Google ratings - I can read. But I’m questioning if you can…seeing as how you’re unable to locate my last two records of appts where I was seen both times.

Josh Wiedmann

I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.

David Gatlin

Roger Pitcock, took excellent care of us when we bought our new Mazda. He handled everything in a timely manner and we were in and out in no time at all.

Joel Cole

Pete at Roush Mazda made our leasing process really easy. I got exactly the car I wanted when I came in, and our trade in couldn’t have been smoother.

Gregg Durham

Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5. There service department is amazing as well. They have completely updated there waiting room with excellent coffee and bottled water. They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.

Julie Day

We had a great experience buying our new Mazda CX-50! We would highly recommend Tom Roush Mazda, and specifically our salesperson, Pete Reehling. Pete really made the buying process smooth and easy, and made sure our questions were answered before we made our purchase.

Megan Nixon

Disappointed with their VIP loyalty card. According to the card we are suppose to get these prices “always” but informed us today that the prices went up and essentially there is no VIP it is the same price whether or not if you have the card!!!!

Chinmay Dani

We recently bought a new 2024 Mazda CX-5 Select from Tom Roush Mazda. Larry Graves helped us throughout the entire car buying process and our experience was amazing & hassle-free! We chose this specific dealership because they had impressive ratings/review online and our visit was equally positive. I will recommend checking out Tom Roush Mazda to anybody looking to buy a new car in the Indianapolis area.

Larry T

Service tech was friendly and helpful in explaining an issue I was having with phone connectivity. Software upgrade was performed along with some other maintenance items. All good as of this post.

Kasey and Matt

Just moved to the area and left a message for service over the weekend while they were closed. Scott called me back first thing when they opened Monday and was kind, patient, and answered all my questions. Excited to have a Mazda dealer nearby with such great service. Thanks Scott.

Ryan Polokoff

Larry was incredibly helpful and patient in helping my sister evaluate cars. It was clear that he knows the product well and made this process a breeze.

Aaron M

Continued great service! Staff is friendly and they get the job done right!

Fish Bone

Absolute SCAM i bought a used suv from this dealer and i can truly say it was the worst financial decision of my life. i was in a bad spot with my car getting rear ended and totaled by the other driver's insurance company and was in dire need of a vehicle. this dealership was NO help and they were charging DOUBLE what the suv i purchased was worth. upon further inspection and repairs at my home, i found that the struts, breaks and suspension were all being held on by hundreds of ZIP TIES and there are whole sections of the frame that are rusted out or missing that i could not see until i spent time underneath the vehicle. theres also a chip in the windshield that i told them to fix before i purchased that they also did not fix. (i thought i could fill that in at home though, thats easy). but any insurance company would look at this and total the vehicle. i have 0 resale value on it and if i am ever in an accident i will get nothing. DO NOT BUY EDIT since the dealer has accused me of faking. i will NOT use my real identity or information in this review because someone from your dealership showed up at my place of residence late at night trying to "purchase the vehicle back". this was extremely creepy and suspicious. you weirdos are lucky i am not suing or pressing charges for soliciting or stalking.

Q

Nice atmosphere. Nice sales people. Fair prices but not a lot of choices.