All reviews

Don Bates

My salesperson, Larry Graves, was very knowledgeable, courteous and attentive. I was very appreciative of the "soft sale". I also like the fact that he has followed up to make sure everything has been satisfactory of my expectations. He has also made himself available to assist in any additional support or questions that I may have. Overall, a pleasant experience.

Joshua Beecher

AJ Roush, is the man! I had an issue and he worked with me until it was resolved. You won’t find customer service like this at any other dealership.

Jose Rivas

I had been in the market for a while until I spoke with Marvin Lucas and he actually listened to me and made sure I was getting everything I always wanted within a car It was his help and attention that made be more comfortable with my decision on trusting Tom Roush with a new car. If you ever need help Marvin should be the guy you ask for when you walk in.

Nadine White

Excellent service from start to finish! Nathan was awesome!

Mardi Kightlinger

I just had my 2016 CX-5 serviced at Tom Roush. They are always thorough and are so nice to me. I appreciate all of the people who look out for my needs and safety. Since I don't usually see the mechanics, I want them to know how much I appreciate them too. They always wash my car too and this time they wiped it all down too. It still looks new. Thanks everyone!

Nicole Kelso

My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day. However, Marvin Lucas was AMAZING. He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted. He gave us more options and we left with a "new to us" CX-5. We couldn't have been more pleased to his attention to detail, communication and listening. It was truly a pleasure. Thank you!

Eric Harris

Had a fantastic experience from everyone at Tom Rush Mazda. They were very knowledgeable and even provided a video to tell me what I needed to know about the repairs for my truck. Mr. Scott was very knowledgeable and helpful. I definitely will reach out to him about scheduling my future repairs.

Paul Uglum

Their service department is excellent. It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.

Kit Molnar

The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.

Hope McKay-Miller

Super fast, friendly and professional experience!! Everyone is always so helpful!

Norm Foust

Well received, competent service techs. Great service advisor, Scott

Bonnie Mann

They diagnosed and fixed an issue that has been ongoing for more than two years that no one else has been able to find.

Theodore Bearman

Service is great and staff is friendly.

Detroit 11

Always a pleasant experience. They get your service done quickly.

Jason Allen

Lee did a great job finding a car to meet requirements.

Merle Davis

My salesman made my leasing experience very easy. I will recommend this dealership to my friends and family

Tony Sales

Service was excellent and very efficient. Easy in and out.

Kenneth Lahey

Ryan and sales team were professional and patient. Great communication and follow up from entire staff.

John

Great service less time than was told.

Sharon Strange

Brent Cassidy was very pleasant to work with and his professionalism was outstanding and the whole staff treated us great. And we’re very much enjoying our new car.

Roberta Jordan.

Went here a few months ago, test drove a vehicle and expressed that I wanted to buy, but had a few months left of payment on my current vehicle. Asked what paperwork or information I needed to bring in for our appointment the next day, and I was told no need to bring anything. Came in for my appointment the next afternoon, and the initial salesman had me work with a different salesman bc he was selling a car to someone he met earlier that week. The new salesman, Roger, was amazing! I told him that I’d like to purchase, and asked about my current vehicle; he listed all of the documentation that was needed. I feel that I wasn’t taken seriously, bc why would I be told nothing needed the first time? I work long days and work an hour away, so my valuable time was wasted. I planned to walk out with a new vehicle that night. I went to another dealership and bought a brand new 2025 SUV. If I’d worked with Roger from the start, I’m sure my experience would’ve been different. But it is what it is!

James Higgins

I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.

Jeff Kitchen

Nice try. Someone from the dealership commented on my previous review, and basically lied. First, look at Yelp reviews, which give a different picture than the inflated reviews here (2.7). I wonder what you bribed people with to get good Google reviews. No, you DID NOT CONTACT ME DAILY, as you state in your reply to my review. The dealership only called me once....I had to initiate contact each and every time WHEN YOU DID NOT CALL BACK. Always with an excuse, but you only called once. This, after receiving a down payment on a vehicle. Mazda, when I contacted them, had a very different story, yet you perpetuate the lies. The only reason the process stopped is because you failed to contact me, for days. We literally put a down payment, and submitted the paperwork. Happy to share my iPhone screen shot of calls, incoming and out going and emails. The only thing correct in their response, is we are enjoying the vehicle we purchased elsewhere.

Gavin McDonald

Scott was amazing!! Had 2 recalls and oil change down within an hr!

Dan Mathis

Scott was great. It was my first experience at Tom Roush Mazda, and he really made me feel welcome and that my car was getting real attention. Very much appreciated!

Helene Cross

As we have grown to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.

Christine Pickell

Prompt service. I was well informed of all charges before the service was performed.

Jeffrey Kitchen

The worst dealership I have ever dealt with. Incompetent at each level from sales, and management. A simple sale, with a deposit placed almost two weeks ago turned out to be a complete waste of time. In addition to zero accountability, and follow up, they sent the wrong paperwork, and could not received emails. I thought things would turn around when the Sakes Manager strongly inserted himself, and promised to get this going, only made it worst. Who knew my first car, an 86 Mazda RX7, would be my last. Thankfully another dealership took and processed a sale in 45 minutes.

Rick Artusi

I Purchased a 2015 Dodge Durango from here last week. The salesman Fillip was fantastic from start to finish answering all my questions and getting me the best possible price. The finance manager worked very hard at getting me the best interest rate and everything worked out great. I am very satisfied with the vehicle and very satisfied with this dealership.

Franny Davis

Service department is excellent! Speedy, thorough and great at communicating.

Mike Kimball

This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼

David Gavia

They allowed me to come in early so I could make a business meeting and they worked me in. They told me it would have me out in about an hour which I was happy with but they had me done in 30 minutes! They didn’t try to sell me anything extra and my car was cleaned! Great experience and great value!

Mark Schaaf

We really love our Mazdas. That's why we return to Tom Roush for service. The team is fast, reliable, and very friendly. I really appreciate the video of our car's critical service areas made by the technician. Tom Roush is not the cheapest, I'm sure, but you get what you pay for.

Darren Hydrick

Had a really good experience at Tom Roush. We bought a used BMW from them and within 30 days of buying the car had to do extensive repairs to the car. Instead of us paying for the repairs they were able to get us into a newer used Lincoln that is in much better condition. It was an amazing experience and highly recommend this dealership to any one I know. We’ll definitely come here again when I need another car!

L Dorman

Great experience overall. I liked the video of the tire inspection.

Carol Shearer

Fast, efficient service and friendly, helpful staff.

Stephen Coffer

Scott always makes the service trip easy. Thanks as always.

Ron

Service was fast and painless. Thanks guys!

Terry Kleiser

Our first contact was with salesman Lee Wildermuth. Lee was very professional, knowledgeable of the vehicle we were looking at. We also had a great experience working with Mohammad ( Used car sales Manager). Finally, we worked with Finance employee James. He made the final process of purchasing a vehicle from Tom Roush Mazda a pleasurable experience. I highly recommend doing business with Tom Roush Mazda and ask for Lee.

Jason Ransberger

Dealership was prompt and thorough with the service they provided.

Greg Albright

As always, excellent service and quick.

Don McAleavey

Poor service and a definite lack of communication. Simple oil change and tire rotation was scheduled with expected wait time of one hour quoted. Year make model and engine information all provided while scheduling. After an hour and a half, I asked for an update… 15 minutes later I was told that they were waiting on an oil filter. No effort on their part to explain the delay or reason for the delay. I had to seek out the information. When talking with the scheduling person I had expressly stated that I had a time constraint and was assured that I would be out in plenty of time. I would have easily been able to schedule a different day if there was any concern on their part. I updated my rating based on promise on their part that future visits would be better. I have used their services in the past with a different vehicle and had wonderful service.

Dylan Shirkey

My wife and I had an excellent experience here. Freddie and Skylar were incredible, making the process painless and easy. I would highly recommend stopping by.

David Kellogg

Super smooth. Easy to get in. Quick to get out. Comfortable place to wait.

Jewell Morow

TRM have been my go to for my little Mazda. They spoil me with Mercedes level service. I especially like how the tech provides a video. The wait room is pleasant too.

Richard Stone

Made an appointment for an oil change. Easy check-in. Waited no more than 40 minutes in a nice clean waiting area and they let me know the work was done. I was prepared for a longer wait but was pleasantly surprised that it wasn’t. Easy check out. Will go back for my next service.

Andrew Worswick

Purchased 2 cars at Tom Roush and have had a great experience both times. Top notch customer service and definitely not the typical car buying experience. Will be a customer again...

Bek Yuldashbaev

I was disappointed with the service I received. I contacted them about a car they had listed for sale. Communication was horrible and they ended up selling the car from out under me. If you are an out of state buyer, I recommend looking elsewhere. Edit: I contacted the dealership about getting picture of a car before proceeding with the purchase. It took them 3 business days to send the photos to my email. As soon as I received the pictures, the salesman started the credit application process to just tell me later in the day that “someone else came in and purchased the vehicle”. This was extremely unprofessional especially after the salesman took down all my information for the credit app. The manager then contacted me promising that he will reach back out with other possible potions, he never ended up reaching back out. Again, if you are an out of state buyer prepare to be neglected.

tom holt

Great car purchase experience.

Chris S

Pete in sales, Sales Manager Jeff Duncan and James in the finance department were excellent to work with. Will recommend Tom Roush Mazda to anyone looking for a new car.