All reviews

E Dub

Great customer service...my third lease with Roush, so I'd recommend the dealership to anyone!

Weston Bryant

My wife and I bought a 2018 Grand Caravan from Tom Roush in April. We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service. It was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy. With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.” Lots of promises. A few hours after my wife picked up the van, the check engine light came on. I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.” I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust. The service diagnostic revealed two engine evap codes. In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly. I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional. At worst, unethical. I don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty. Live and learn, I guess. There were some good things I could say. The manager was very kind and entertained our kids while we were shopping for the van. If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review. Buyer beware. Lots of empty promises.

Mike Fernhout

When I went to look at the truck it was cold windy and rainy. I tried to look it over the best I could, looking for scratches and dents. Due to rain drops and weather I couldn’t really examine it that well. One thing that was obvious was the hood needed fixing. They said they would fix that, and it should only take a couple days. I traded in 2 vehicles plus added a significant amount of cash and purchased the truck. They kept the truck and gave me a loaner. After 3 weeks, the truck was finally fixed. When I went to pick it up, it was all cleaned up and ready. I did a walk around and noticed all kinds of little scratches and dents all over. I also noticed the back half of the truck was a different shade than the front, most likely from an accident repair I wasn’t told of. I would have never went through with the purchase had I seen all these things before. Maybe it was my fault because I didn’t say anything, but I thought I couldn’t really say much because I made the purchase already and it was over 3 weeks ago. Although they were very nice, in the end I just am not happy with the purchase that I paid way too much for.

Sandra Clark

Service during my purchase was excellent. Very knowledgeable about the vehicle. Would recommend the dealership to others

Bryan Hooker

Service was started promptly and handled quickly - short wait. Comfy waiting room. The scorecard and video inspection are interesting and helpful. And the car wash was a nice bonus.

Philip

It's worth the slightly out of the way drive to get there now after US31 changed a lot of intersections. The sales staff were all very helpful and friendly

Sandra Simmons

Traded our CX-9 in on a 2024 CX-90. Our salesman is Brent Cassidy and he was wonderful to deal with, as he has been for each car I’ve purchased at Tom Roush. He took time to explain all the features of the car.

Rich Tiller

Tom Roush service department did a great job on our recent service. Great, fast team.

Joe Benitez

Very good work and not a long wait.

Elizabeth Hutton

Poor communication and extremely poor customer service. Absolutely no regard for our time. We will never purchase from them again.

Matt Tucker

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

Cheryl Crone

Everyone is friendly and willing to answer any question and help with anything!!

Dan Clark

Initial check-in was quick and easy. Service time was short. Enjoyed the coffee refreshments in the lounge.

dlad1

Was able to take me early. Job was done properly and quickly. Service manager, John, was kind and helpful. Course performance increased / improved.

mark Hollingsworth

Scott in service is great very friendly.

Steve Yegerlehner

As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.

Andres Calderon

For background, I contacted a salesman named Brent Cassidy more than a month and a half ago and after getting approved for financing I was ready to move forward; This dealership ghosted me for one and a half months for a vehicle I was already approved for and then called me saturday morning at 7:20 am in telling me that I need to get there by monday morning (i live in texas, 1500 miles away) that they have me approved and wanted to sell me the car, but didnt want someone to snatch it up from me since I applied a month and a half ago. Then i keep contacting them and I find out a lady from kentucky was going to make the drive on monday to purchase the vehicle but did not put a deposit (this dealership only holds vehicles for one day with a non refundable deposit) and the salesman told me they could not hold it for me, keep in mind the drive alone is 20 hours from Texas. In any case, it is unprofessional and scummy for 1. The Other lady who was going to purchase the vehicle, as the dealer is encouraging me to put a deposit to basically prevent her from buying the car with what they had agreed on, and 2. The dealership essentially ignored me for a month and a half then asks me to show up next day from the other side of the country or I will not get the car. I think this dealership is shady and scummy at worst, and deeply unprofessional and incompetent at best. Please buy from them at your own risk, as you are competing for the "privilege" of being a customer; and if deemed inadequate or the salesman is not invested in you, even after being approved and essentially only needing to sign, they will ignore and ghost you then pressure you to buy a next day flight to purchase the vehicle (unless it was already sold to begin with and they wanted to sell me something else after making the flight across the country or switch up the interest rate.) If you need any evidence and information on this take feel free to email me and I will happily tell you everything i know from this dealership and show you evidence that all of this happened.

Susan Calloway

Seven years ago we purchased an MKZ from Brent Cassady at Tom Roush Lincoln. Brent provided great service and educated us on the vehicle. When we were ready to trade we requested his services. His understanding of our needs and attention to our questions made our new purchase an enjoyable experience. We appreciated Brent’s knowledge and expertise of the Mazda product. Can’t say enough about Tom Roush Mazda. Brent Cassady is your go to guy!!!

Ron Wojo

This is our 3rd lease.we had a 2018 and 2021 cx5. Went in and talked with Lee who worked with us previously. Great person..no pressure.. explains everything ..main thing is he works with you to get the deal that your happy with. We drove away with our 2023 soul red CX30...Will be back in 26.. Don't hesitate to visit this dealer and Lee.

Pam Underwood

I had the best service from Garin. He found the exact car that I had asked for. He took the time to patiently answer all my questions. And I compared the price of this car with others on-line and received an amazing deal.

Virgil Williams

Was impressed by the video of the inspection of my vehicle and communication.

Kris Stone

Very quick oil change and tire rotation. Pleasantly surprised to receive a texted video of my car in the air letting me know what they found.

Vijayagopal Gopalsamuthiram

Serviced my vehicle 2015 mazda cx-9 at this dealership November 2023. Did all the regular maintenance and they never informed me that the water pump should be changed as a preventative maintenance. Now fast forward to Feb 2024, check engine light turned on. Took it to two different local service centers and found out that water pump failed resulting in coolant leakage into engine. The engine is shot and I ended up trading my vehicle. I am never going to own a Mazda again.

Patrick Hurley

This was my first time having my CX 5 serviced at Tom Roush. The service department did a GREAT job. There was no attempt to upsell me for services that were not required, the work was done quickly and professionally, and the price was fair. I will be back!

Vashisht Kumar

I got my car last week and Zack (Zachary Hiney) made the process so easy for me - from choosing the right vehicle to the paperwork to setting everything up. 10/10 would recommend.

Katie Kingery

The team was fun and efficient. I lived far and they catered their schedule to work with mine. They were really busy but handled all customers well. I will be a returning customer.

Goeun Lee

My salesperson Brent was great. Friendly, respectful, and helpful.

Demetrius Lewis (Dee Strongfist)

A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.

Harry Passehl

Tom Roush and his crew are truly good folks - they make closing the deal to one of the biggest buys you are gonna make easy and stress free. I will be closing deal number two with them in less than a month.

Predrag “Peja” Nikolic

Service was done efficiently with regular feedback about process. Well done.

Andrew Haskins

Been a customer since 2014 and I have always been treated great and the service is fantastic.

Adam Blazier

Tom Roush has been excellent to us. They kind of "inherited" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.

Thomas Lister

Freddie Was Great Must Deal With Him. He actually was with Mitsubishi, but he was so good he sold us a Mazda

Martin Curdes

Very modern and comfortable show room. Quick service and decent price. THANK YOU TOM ROUSH MAZDA!!

Michael Hobson

I purchased a used CX5 at Tom Roush recently. The vehicle was kept in wonderful condition, and the pricing was the most competitive on the market. The buying experience itself was relaxed and comfortable. I worked with Freddie, who was so knowledgeable and genuinely seemed to care about me as a person - not just as another customer. Would recommend Tom Roush to anyone looking to purchase a new vehicle.

Greg Crozier

Easily the best car buying experience my wife and I have ever had. We dealt with Pete and Jim and then Moe in the finance dept. All of them are top notch professionals. We walked away with an amazing car at a very fair price. Don't hesitate to go check them out, we will be back again for more vehicles in the future! Thank you gentlemen, for making it so easy. Greg-Shelly

Josh

These guys are the best service department I have ever dealt with. They are super friendly, professional, and accommodating. When I’m ready for my next vehicle, it will probably be through them.

Michael Vernosky

Fast, professional service. Thank you Tom Roush.

Mike Rose

Our sales consultant, Zachary Hiney, was a pleasure to work with. His knowledge of the different models and trims was very helpful in helping us decide on the perfect new Mazda for our needs.

Jacqueline Herdman

Fair, honest pricing for service! We had a bad experience at another Mazda dealer for service and when our 2018 6 needed a diagnostic I decided to bring it here since the reviews were good. And the reviews were right! I thought them sending a video of the inspection findings was so cool and informative; in all the years I’ve had Mazdas, I’ve never had that! My service writer Jon was kind, informative, and so understanding when it came to explaining what needed to be done and what we could wait on based on cost. Being able to text him and see what’s happening was also so convenient. Getting a loaner when the work was expected to take a few days was hassle free. And our car was done right on time! She runs like a dream now! Every person I came in contact with at this dealership was polite and friendly. Thank you to everyone here, I will be back for any of my Mazda needs!

Shannon Fitzhugh

Staff is friendly and professional. Decent value for the vehicle traded as well as the vehicle purchased. Would recommend to family and friends.

Jing GAO

They are doing the great job thank you

Roberto Leyva

Garen was awesome! He was very down to earth and helped us to get what we really wanted. The process of agreeing on a payment that was more affordable was easy and stress free. Really appreciated them paying off our other lease right away, and we received our title paperwork quickly as well. So glad we checked them out!

Rich Spencer

Pete was great to work with, highly recommend him!

Leann Cline

We just bought our very first new car and our experience at Tom Roush set the standard! We checked out cars on the lot we’d been debating between and were completely free to roam until we went inside where we were immediately greeted in the most relaxed way and made to feel welcome. Freddie was absolutely incredible to work with, answered our laundry list of questions so kindly, and we felt no pressure whatsoever. We left to think about it and returned about a week later where Freddie made everything happen. We couldn’t be happier with our new car or the great experience we had!

Annie

I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊

Charlie Geier

We had an amazing experience. Pete was awesome. We never felt pressured and he was able to answer all of our questions and help us a find a vehicle that was perfect for our family. I recommend everyone go to Tom Roush!

Susanna

Had a great experience shopping for a new vehicle. The team made it an efficient and easy process.

Kevin Shellcroft

Overall I am satisfied but it took much longer than estimated and I was was not updated on reason for the delay.

Jason Minnich

Purchased a Rivian from this place and we couldn’t be happier. Bob Wood was so great to work with as was Jim. We were given a very fair amount for our trade in, these guys were straight forward and honest. Very happy and relaxed atmosphere that the Roush family has created, they are spoken very highly about by their employees. Highly recommend to anyone in the market for a new or used vehicle.