Repeat Customer & Loyalty

Jonathan Noble

Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements

Shelly Henry

I purchased my very fun Miata from Freddie and took my parents back to him today to purchase a car. Freddie is awesome! Very friendly, honest and great to do business with. I highly recommend Freddie and will certainly return whenever I need another vehicle.

James Dillsworth

Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.

Mark Redmond

Ryan and Fillip are excellent professional account reps. Scott the Sales Manager..was very professional and personal. This was the second car my family has purchased from Roush in 6 months. I have purchased 50 motorcycles and probably 30 cars in my life..so I know excellent when I see it. Do yourself a favor and go see these folks.

Doug Ingersoll

As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!

Mark Levin

Periodic oil change and tire rotation were performed while I waited. It took about one hour. The technician sent a video of the brakes and tire measurement, which indicated no problems. I appreciated this. Checkout went smoothly. When I am ready to replace my 2020 Mazda CX5, this is the first dealer I will visit.

William Kwan

been going to Tom Roush for purchase and services for many years!!! Always excellent support to my questions and timely response.

Rayme Swan

I came in today to purchase a key for my 2014 mazda 3. I was expecting to spend $200-300, but the price was nearly $500 out the door not including tax. I definitely was a little price shocked, but i understand that the parts and service department do not set the pricing so I went ahead and decided to proceed with the sale. This is when I met their service advisor Jon Shreve. He asked if I had my original key, and he proceeded to take it apart and bend a couple of pins back into place, and the fob worked perfectly. Integrity such as this is rare in today's world, and I truly appreciate both Jon putting the customer first, and the culture that has been established at Tom Rouch Mazda that allows for this. Most service departments would have just proceeded to make the $500 sale and not make any impact on my day. I can say that I've never been to this dealership before and I live an hour away. But I do own a local business that employs roughly 70 people and not only will I make it a point to make sure that I spend my money here in the future, I will encourage my team members to do business with a company that shares our core values! Thanks, again, Jon for being a man of integrity. If anyone is debating on buying your next vehicle, or having your vehicle serviced do it here they have earned it, and i truly believe they will continue to earn your business in the future!

Carly Hollensbe

Our second Mazda purchase from Tom Roush, and we were so pleased with the process! Marvin took great care of us - he was patient, understanding, and kind - great to work with! He even rode with us to our home garage to make sure it would fit. Stellar customer service!

Charles Vits

Although I had first found the car I was interested in the Roush lot, I checked with other friends who had bought their Mazda from Roush. All replied with positive experiences concerning their purchases. For me, it was one of the best car buying experiences I have ever had, especially for buying a used car which has a few extra risks and challenges associated with it. I was treated very well and fairly throughout the entire process. My wife and I were very impressed and very comfortable with each individual we worked with and of the part of the organization they represented beginning with the sales, then the business office, and finally the service department. I would strongly recommend anyone looking for a new or used Mazda to go to Roush first. I will return there when considering my next car. UPDATE - 10 YEARS LATER: I still, and even more so would rate Tom Roush Mazda with 5 stars. We still have the Miata and go to them when parts and service are needed. The main reason: Tom Roush treats us as one of their family, not as a customer. It seems most everyone there does what they can do to work with you to make any experience with them a good one. This week I went in for some minor trim parts. Ike made me feel so welcome and invited me in his office area to go over the online illustrations and text to ensure that the correct parts were ordered. He took care of me and I had everything the next day. Although I do most of my own service, they have the skills and equipment to take on the challenges that exceed my garage limits. Work performed for me was done promptly and additional issues were discussed for my awareness or need to resolve in a future visit. I still strongly recommend anyone looking for a new or used Mazda to go to Roush first.

Simon G

Ryan (Sales) was super easy to work with, extremely knowledgeable about the car and features. It was such a smooth and pleasant process buying a car. Jeff (Finance) also very easy to work with. No hard selling of paint protection, etc. Great place to buy a car. This is our third from them over 10+ years.

Allison Berlier

Everyone really cares about you and your vehicle! We have relied on Tom Roush for quality cars & service for over 35 years and they never disappoint.

Mike Kimball

This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼

Jerald Shrewsbury

Got in quickly and needed work done quickly on my 2016 Miata. Been doing this since my first Miata in 2004. Terrific sales and service operation

Josh Wiedmann

I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.

E Dub

Great customer service...my third lease with Roush, so I'd recommend the dealership to anyone!

Ron Wojo

This is our 3rd lease.we had a 2018 and 2021 cx5. Went in and talked with Lee who worked with us previously. Great person..no pressure.. explains everything ..main thing is he works with you to get the deal that your happy with. We drove away with our 2023 soul red CX30...Will be back in 26.. Don't hesitate to visit this dealer and Lee.

Harry Passehl

Tom Roush and his crew are truly good folks - they make closing the deal to one of the biggest buys you are gonna make easy and stress free. I will be closing deal number two with them in less than a month.

Andrew Haskins

Been a customer since 2014 and I have always been treated great and the service is fantastic.

Josh

These guys are the best service department I have ever dealt with. They are super friendly, professional, and accommodating. When I’m ready for my next vehicle, it will probably be through them.

bennette lewis

Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.

Keith L. McDaniel

I’m not sure where to begin. My wife and I purchased our first Mazdas from Tom Roush in 1998. Since then our extended family and friends have purchased or leased almost 40 cars. Brent Cassady was one of our first service advisors and then moved into sales and we’ve been working with him since then. Obviously we all feel very comfortable working with him so we keep coming back. Brent, and everyone at Roush, have always taken care of us for sales and service and looked after my elderly parents when they visit.

Alfredo Sánchez

Huge variety of units available. Great support from the agents and the manager! Will definitively return for my next car

Renita Shaffer

Our family has now purchased six Mazdas from Tom Roush. Skylar Brewer is the best! Though he is now in the Finance Department he still makes sure we are fully satisfied and have the perfect vehicle. If you are looking for a great place to shop for a new or used vehicle, go to Tom Roush.

Heydi Correa Encarnacion

The man you need to ask for is Freddy. No questions asked. He’s the absolute best sales associate I have ever worked with. I’m on my second car with Mazda and both times I worked with Freddy to purchase. I have never felt pressure to buy from him or mansplained by him throughout the purchasing experience. He truly has looked out for me and has always made sure I got the best deal. As long as I live in Indiana, Freddy is going to be my go-to guy for a car purchase. He goes above and beyond for his customers and I am so thankful that I met Freddy when I did. Go to him!

Steve Keyes

Roger is all I needed buy my awesome CX5. This was my second CX5 purchase here in 5 years. VROOM VROOM

Eric Smith

My family buys most of our cars at Roush. We also service many of our cars at Roush as well. I had the opportunity to work with your service advisor, Jon Shreve. He answered all of my questions and did an excellent job overseeing your technicians.

Rob Pauls

Pete is amazing and will definitely be buying our next car at Tom Roush because of him.

Robert Schelling

Very professional. I will always take my new MX5 here.

JaMille Taylor

I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service! I love the Service Department at Tom Roush Mazda. They are good people to trust your automobile with!

Jordan

I have been a loyal Roush customer for a decade now and just drove off the lot this week in a beautiful new red 2022 Mazda CX-30! With their excellent service in every department, Roush is the only way to go! Thank you for making my car experiences so smooth and enjoyable. I will always come back!

Jason Mutzfeld

Wouldn’t take my CX5 anywhere else. Hands down the best service techs and mangers I’ve ever dealt with.

Julie Thompson

I have been a steady customer of Tom Roush Mazda for nearly 9 years. I have always been completely satisfied with their service and sales department. The remodel of the service and sales showroom is great! The atmosphere is friendly and welcoming as well as CLEAN!

Susan Pickering

This was my third Mazda vehicle from this dealership and I was very impressed with the ease of my purchase experience. Billy went out of his way to make sure that I was satisfied with my new CX9 and to find exactly what I wanted.with all of the options I was looking for.

Karen Wilson

We have been buying all our cars from Tom Roush and they have been our go to for any vehicle new or used! Bob Wood always finds just what we are looking for! Thanks for exemplary service over the years!

Frank Sangiorgio

This is the 7th vehicle I’ve purchased at this place. I won’t go anywhere else.

Angie Burch

The team at Tom Roush was outstanding. We arrived late on Saturday and they were willing to stay late as we did go ahead a purchase a car. I appreciate their willingness to stay to help us complete the transaction. This is the second time we have purchase a vehicle from Tom Roush. Our family highly recommends Tom Roush when it is time to purchase your next car.

Jenna B

Great car buying experience! The staff was more than accommodating while trading in my lease for a new leased vehicle. It was a smooth and quick process. This is my 4th car from Tom Roush, and I’ll keep going back based on the wonderful customer service!

David whitman

Great working with Larry we have bought 3 Mazda’s this year all because of Larry I appreciate the way Tom Roush Mazda takes care of you thanks again

Jim McGroarty

I've been doing business with Tom Roush Lincoln and Mazda dealership for 15 years and highly recommend them! Never had an issue on anything!

Jami Sessions

My Mazda 6 needed a battery replaced like yesterday and you can only get this battery through the dealership. The service and part center were so wonderful in helping me out while the dealership I bought my car from was not! I will defiantly be coming to Tom Roush when purchasing my next vehicle.

Tami Hale

I have bought 4 Mazda's here. Always great customer service, EVERYONE is friendly! A special Thank You to Roger Pitcock for helping me with my new CX9!

T Bailey

Great service experience. I would not go elsewhere in Indy.

Michele Noel

Over and above service, as usual. Thorough, reliable and prompt. Kept me informed throughout service. Why they have kept my business for over 20 years!

Kathleen Williams

Best service department! I'll buy my next car here because of the wonderful service I receive for my CX-5, even though I bought it in Florida. I just bought a CX-9 from this dealer. Best place for service and sales

Brennan Portz

Great friendly service and pricing I will definatly keep coming back.

Jeffrey Melin

We have enjoyed a long term relationship with Tom Roush for almost 30 years. During that time we have leased two Lincolns and purchased two Mercurys, one used Ford, one Lincoln , and two Mazdas. In all cases we felt the Sales representatives to be fair and honest, the service team to be knowledgable, and everyone to be a pleasant and efficient team. Every time we have looked elsewhere we wound up back at Roush.

Thomas Moore

Third car we have bought from Lee. Always pleasant to deal with him. We like Mazda cars and we always go back to Lee.

Matthew Ditzler

I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there. Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.

Ken Van Winkle

Everything taken care of in a timely and professional way as usual! We own 2 Roush Mazda’s and always bring them here for dealer service.

Sandra Summons

Tom Roush has the best group of salesmen and service people. My salesman, Brent, always treats me like I’m the only customer he has. He is knowledgeable of all makes and models. This is the fifth car I have purchased from Tom Roush. I will continue to get all my service there as they treat everyone with respect.

Randal Holtzapple

I chose to lease our new vehicle from Roush Lincoln because they are professional, they are customer focused, and they are easy to do business with. This is the third vehicle we have leased from Roush Lincoln and I recommend you consider them for your next vehicle purchase or lease. Alan and Mark will treat you right.

Austin Woodruff

Just bought my second vehicle from them! I love my new Mitsubishi, the staff and service! Go see Denny! I will always come back because they make sure your needs are met.

Natalie Randolph

Thanks to Denny and Bob we got a great deal on our new car! This is the 2nd time I've gone through Tom Roush to buy a vehicle so I'm so glad I did!!

Lynn Dieren

I love my new car, and working with Brent is always great! He's very knowledgeable and helpful, and always very patient, even when I change my mind about colors, options, etc. My entire family has been buying cars from Brent for years because he is wonderful to work with. Tarak Rahmany did the financing for me, and was great to work with as well. I'll definitely be back for another Mazda in a few years!

Veronika Shumaker

Really excellent customer service both in sales (no joke) and service. I've never had such a good experience purchasing or servicing a vehicle. Thus is probably where we will purchase all of our cars from now on.

April Kosinski

I highly recommend! Corey, the service manager, is awesome! He is always so helpful and takes care of the customers quickly and efficiently! I always use this dealer because the service is so great!

Mark Fisher

This is our 2nd purchase from Tom Roush. They really listen when you describe what kind of ride you are looking for and work hard to find what best fits your needs.

Angelina Chisman

Roger Pitcock is one of the best salesman I have ever encountered in the car business. I never feel pressured and I always get what I want. He always explains the car features to me and helps me set up the car settings. I would recommend Tom Roush Mazda to all my friends and family! Thank you for taking care of me and my family

Nathan Acuff

I have purchased 3 cars and had a lot of maintenance done at Tom Roush over the last 13 years, and they really are the best. The work is always done right, nothing gets done that doesn't have to get done, and the prices are fair.

Ramona Christen Adams

Had another wonderful experience with Tom Roush. Just purchased my fourth Mazda from there and I won't go any where else. Brent is terrific!

Kurt Frederick

The sales staff are honest and transparent. They take great pride in customer service and are willing to answer any and all questions from customers. I've leased and now purchased cars through Tom Roush Mazda and can't envision going anywhere else for my car needs.

Amy Downs

Always a pleasure to work with Brent at Tom Roush! Wouldn't go anywhere else. We are confident we are taken care of and are receiving the best possible deal.

Amy Kellough

I have always had my car worked on at Tom Roush Lincoln Mazda- they took care of me when I bought the car and they continue to take enormous car of me on every subsequent visit.

Erin Deering

We have bought multiple cars from them, and specifically from Brent. They are always very nice to us, and we know they will be honest with us about prices. I would recommend them to anyone!

Robert Decker

Always a great sales experience working with Lee Wildermuth. He delivers a fair offer every time I work with Lee. Lee keeps me coming back when time to buy a car.

Remon Hermeena

I bought so many cars for Tom Roush, and they always friendly and professional. Great customer services either in the sales department or service department Thank you all for your hard work.

Anastasia Carter

The guys at the Tom Roush Budget Center in Westfield Indiana are amazing. They're nice, helpful, and really made me feel cared about in my car purchase. After this vehicle they will be continuing to have me as a loyal customer.They got me a good car at a good price and were willing to work within my budget so it was a better chance for success all around, unlike so many other places that I had talked to.

Lori Solomon

The Tom Roush Service Department is wonderful. Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle. Recently, we had a malfunction with the hatch not closing. We immediately drove it to the service department and they were able to quickly fix it, on the spot. The team is quick, professional and so easy to work with - something we appreciate and respect. We will continue servicing and purchasing from Tom Roush in the future!