Topic
Service Department Experience
98% positiveAcross 999 reviews of Tom Roush Mazda in Westfield, IN, service department experience appears in 197 reviews (98% positive), from 2013-02-27 through 2026-05-11.
Key findings
Service Department Experience mentioned in 197 of 999 reviews (19.7%)
97.5% of Service Department Experience reviews are 4 or 5 stars
Average rating in Service Department Experience reviews: 4.9★
Aspects most discussed in these reviews
Professionalism & Conduct
76%150 mentionsCourtesy & Friendliness
39%76 mentionsCommunication & Updates
27%53 mentionsPunctuality & On-Time Service
25%49 mentionsTechnical Knowledge & Expertise
17%33 mentionsCleanliness & Tidiness
12%23 mentions
Reviews mentioning service department experience
Karen Sigman
Great service! And easy to get in!
Response from owner
May 21, 2026
Jonathan Noble
Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements
Response from owner
May 7, 2026
Chris Power
Nathan was awesome! He even sent me a video of the service being performed on my vehicle.
Response from owner
August 20, 2025
Amy Moore
I was so pleased that my service ended up with better fuel efficiency.
Response from owner
March 11, 2026
Chris O'Malley
I have purchased 10 vehicles and never had an issue that was not addressed to my expectations. Service center is the best I have ever experienced.
Response from owner
February 17, 2026
Heidi Burkhalter
Best dealer service department I’ve ever worked with.
Response from owner
August 3, 2023
Ace Bass
This location has been phenomenal with support and service! They have great detailed breakdowns of issues and recommendations.
Response from owner
March 26, 2026
Greg Galasso
Jon my service advisor went above and beyond expectations.
Response from owner
March 27, 2023
Mark Murray
No problems. Staff was courteous and helpful. Wait time was reasonable.
Response from owner
April 21, 2023
James Dillsworth
Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.
Response from owner
October 19, 2024
Darcy Trombley
Everyone was very professional And courteous. The work was done in a timely fashion, and the video and explanations were very thorough.
Response from owner
April 10, 2023
Stacy Dedrick
Always friendly, respectful and I get great service.
Response from owner
October 27, 2020
krak615 krak615
Nathan service rep was very polite explained things throughly.
Response from owner
April 7, 2025
Cindy Sheeks
Great experience. Fast and efficient. Just a note that you can't drop off after hours. We went around 9:30 PM to drop the car off the night before, but the gate was locked and there was no access to the dealership.
Response from owner
January 12, 2026
OSCAR CARVAJAL
Always I have the best service in Tom Roush Mazda. Thanks a lot!
Response from owner
September 22, 2025
Doug Ingersoll
As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!
Response from owner
January 23, 2024
Rebecca Maas
Everyone is always friendly and helpful and i love the video of each inspection! Thanks
Response from owner
December 18, 2025
Shona Bedwell
Jon in Service is so awesome to work with each and every time! Very thorough and friendly.
Response from owner
August 7, 2025
Robert Emerick
Quick, friendly and professional service as always!
Response from owner
July 24, 2025
Cristian Ortiz
Excellent service.
Response from owner
December 10, 2025
William Kwan
been going to Tom Roush for purchase and services for many years!!! Always excellent support to my questions and timely response.
Response from owner
November 27, 2023
Cara Taylor
Always 5 stars! They make it easy.
Response from owner
November 28, 2025
Kristopher Abdnour
Scott and Jon always do a great job taking care of my Mazda!
Response from owner
November 28, 2025
David Banks
I own two Mazdas(CX-5, 6) purchased at Tom Roush Mazda. The service department is top notch. Scott and Jon are very professional service managers and pleasant to deal with. I heartedly recommend the Roush dealership.
Response from owner
February 15, 2020
Kyle Huffman
Easy to scehdule. Professional friendly service personnel. Explained everything clearly. Nice area for working while you wait.
Response from owner
November 21, 2025
Denise Brown
Fast efficient and friendly service.
Response from owner
January 9, 2024
Chelsy Waitman
They were professional and fast. They even made me a video of my car and what the tech was seeing. Will definitely be back!
Response from owner
November 14, 2025
Gregory R Bailey
Thank you Scott! You’re a great service advisor!!! You ordered the mirror motors and called me back the very next day stating they had arrived next day air. Now that is service!!!
Response from owner
September 4, 2025
Jo Baker
Jon is great in the Service Department!!
Response from owner
November 14, 2025
Andrew Feikes
Excellent service and experience. Mike was great to work with!
Response from owner
November 14, 2025
John Poulin
Great service. Scott Bumgarner assures that we receive excellent service. We will return.
Response from owner
August 5, 2021
Donald Detzler
expensive fix, but service dept personnel handled it well, communication was awesome.
Response from owner
October 28, 2025
Cory Jackson
Service department has been excellent!
Response from owner
June 17, 2025
Mark Beals
Went in for service today, didn't need a full car wash once the service was complete but did ask for the inside of the rear window to be cleaned. It was done and I appreciate the effort.
Response from owner
November 27, 2023
Terry Monteleone
Went in for the scheduled maintenance on my CX9. Went perfectly, the service was great and the staff were great.
Response from owner
October 28, 2025
Lorie Williams
Quick and courteous service.
Response from owner
October 28, 2025
Jeanette Monte
Service was great. Jon was very helpful and took the time to answer all of my questions.
Response from owner
August 8, 2024
Bill Arnold
Another solid service experience at Tom Roush Mazda! Always a pleasure!
Response from owner
March 9, 2023
Jim
Roush Mazda is straightforward to work with and I've always been satisfied with their service.
Response from owner
October 19, 2024
Carinne Uslar
Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.
Response from owner
September 4, 2025
Paul Auble
The service department is always very friendly, service is done well as promised and waiting area is very comfortable.
Response from owner
August 20, 2025
Anna Butler
My oil change was done quickly. I like the video and the staff.
Response from owner
August 20, 2025
Cathy Hinkle
Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !
Response from owner
October 19, 2024
Jane Welch
This place is amazing! Very well maintained. The Service Advisor Scott was wonderful to work with! My first time here and it was such a great experience!!
Response from owner
August 7, 2025
Marcie Knafel Real Estate
Everyone is friendly, there's a nice area for me to work while I'm waiting and service was quick!
Response from owner
August 7, 2025
Heidi Gruber
Always a great experience at Tom Roush service center. Scott, my service advisor, was friendly and professional and my car was sparkling clean when I got it back.
Response from owner
June 8, 2021
Karen Campbell
Love this service center. While I wait In the waiting area, I’m getting a video of the service area going the work I was there for and the final result. Really glad I bought from this dealership. The buying process was painless and seamless, so is the service.
Response from owner
July 24, 2025
Maria Vasquez
Me and my Adult kids have purchased 3 Mazda’s here 2015 CX-5 & 1-2014 CX-9 and recently 2018 CX-5 and all vehicles have been great and just had routine maintenance. I give the Mazda Service Department a 💯 Customer Satisfaction. They alway send me a video after the inspection have been completed and explained all that is needed to keep our vehicles at a 💯. Thank you for great Customer Service!!
Response from owner
July 24, 2025
Kst Fishers
Always great service.
Response from owner
August 7, 2025
Grant Sindelar
Great first experience. Car done on time as promised and hit all expectations. See you all again when needed.
Response from owner
August 8, 2024
Doug Shrieve
Jon Shreve has been absolutely fantastic to work with. Feedback is timely and professional. Our Mazda is a 2006 and they keep it running like it's brand new.
Response from owner
June 17, 2025
JCK Miller
Customer service is always friendly and timely.
Response from owner
June 17, 2025
Ginfio
Performance wise, I think they do a good job. Parts people are great. But customer service from the Service side is deteriorating. Could be due to the summer and busyness: they seem to be short staffed and always in a rush not having time to communicate with customers about status or other important things customers need communication for
Response from owner
June 17, 2025
L Trig
Superb efficient professional service
Response from owner
June 17, 2025
Mark Masser
Courtesy staff, they finished when promised. I liked the video from the shop.
Response from owner
June 17, 2025
Diego Castaneda
Excellent experience on my service visit, Scott is a great service manager
Response from owner
June 17, 2025
Noah
Shoutout to the parts department Ike/Dylan for helping me figure out what I needed and then providing world class service to make it happen.
Response from owner
June 17, 2025
Kathy Simmons
The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.
Response from owner
February 8, 2024
Clover Light
Fast, friendly service!
Response from owner
June 17, 2025
Nadine White
Excellent service from start to finish! Nathan was awesome!
Response from owner
August 7, 2025
Mardi Kightlinger
I just had my 2016 CX-5 serviced at Tom Roush. They are always thorough and are so nice to me. I appreciate all of the people who look out for my needs and safety. Since I don't usually see the mechanics, I want them to know how much I appreciate them too. They always wash my car too and this time they wiped it all down too. It still looks new. Thanks everyone!
Response from owner
August 27, 2022
Paul Uglum
Their service department is excellent. It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.
Response from owner
April 5, 2022
Kit Molnar
The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.
Response from owner
August 20, 2025
Norm Foust
Well received, competent service techs. Great service advisor, Scott
Response from owner
March 6, 2021
Theodore Bearman
Service is great and staff is friendly.
Response from owner
April 1, 2025
Detroit 11
Always a pleasant experience. They get your service done quickly.
Response from owner
April 1, 2025
James Higgins
I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.
Response from owner
April 7, 2025
Helene Cross
As we have grown to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.
Response from owner
April 7, 2025
Franny Davis
Service department is excellent! Speedy, thorough and great at communicating.
Response from owner
April 7, 2025
Mike Kimball
This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼
Response from owner
April 7, 2025
Mark Schaaf
We really love our Mazdas. That's why we return to Tom Roush for service. The team is fast, reliable, and very friendly. I really appreciate the video of our car's critical service areas made by the technician. Tom Roush is not the cheapest, I'm sure, but you get what you pay for.
Response from owner
August 27, 2022
L Dorman
Great experience overall. I liked the video of the tire inspection.
Response from owner
October 19, 2024
Stephen Coffer
Scott always makes the service trip easy. Thanks as always.
Response from owner
May 20, 2024
Jason Ransberger
Dealership was prompt and thorough with the service they provided.
Response from owner
January 24, 2025
Greg Albright
As always, excellent service and quick.
Response from owner
January 24, 2025
David Kellogg
Super smooth. Easy to get in. Quick to get out. Comfortable place to wait.
Response from owner
January 24, 2025
Michael Stufflebeam
Matt helped set up a feature in our new CX90- and authorizes new rear break pads. And Carlos did a good and relatively quick job while I waited - all good. Have to say I was pleasantly surprised by the service.
Response from owner
December 4, 2024
Michael Mitsch, Sr.
We had our son bring his car in to have a splash shield replaced on his Mazda 3. The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative. Great experience and great people!
Response from owner
December 4, 2024
Karen Mackey
Always a pleasure to have my car serviced at Tom Roush.
Response from owner
December 4, 2024
rjtobi
quick and easy service done right
Response from owner
December 4, 2024
Nicole Deimling
Good experience with the service department. Would recommend!
Response from owner
October 19, 2024
Robert Clayton
Service people are polite and efficient. The service was quick and thorough.
Response from owner
October 27, 2020
Manet Shettle
Always efficient but with excellent service.
Response from owner
September 8, 2023
Mojo
Service was just fine. Not a long wait.
Response from owner
October 19, 2024
Alice Haag
First service visit. I was very happy with the service department. I am so happy we picked this dealership. Everyone is so friendly and helpful. Love my Mazda!
Response from owner
November 3, 2022
Terri Graham
Very timely and the work is done accurately. Jon and Scott are great assets to Tom Roush.
Response from owner
August 8, 2024
Josh Wiedmann
I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.
Response from owner
August 8, 2024
Gregg Durham
Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5. There service department is amazing as well. They have completely updated there waiting room with excellent coffee and bottled water. They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.
Response from owner
August 5, 2021
Aaron M
Continued great service! Staff is friendly and they get the job done right!
Response from owner
May 2, 2022
Rich Tiller
Tom Roush service department did a great job on our recent service. Great, fast team.
Response from owner
May 1, 2021
Joe Benitez
Very good work and not a long wait.
Response from owner
September 20, 2022
Dan Clark
Initial check-in was quick and easy. Service time was short. Enjoyed the coffee refreshments in the lounge.
Response from owner
April 15, 2024
mark Hollingsworth
Scott in service is great very friendly.
Response from owner
December 27, 2021
Steve Yegerlehner
As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.
Response from owner
June 8, 2021
Patrick Hurley
This was my first time having my CX 5 serviced at Tom Roush. The service department did a GREAT job. There was no attempt to upsell me for services that were not required, the work was done quickly and professionally, and the price was fair. I will be back!
Response from owner
March 14, 2024
Andrew Haskins
Been a customer since 2014 and I have always been treated great and the service is fantastic.
Response from owner
March 14, 2024
Adam Blazier
Tom Roush has been excellent to us. They kind of "inherited" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.
Response from owner
February 22, 2024
Martin Curdes
Very modern and comfortable show room. Quick service and decent price. THANK YOU TOM ROUSH MAZDA!!
Response from owner
April 14, 2022
Josh
These guys are the best service department I have ever dealt with. They are super friendly, professional, and accommodating. When I’m ready for my next vehicle, it will probably be through them.
Response from owner
July 1, 2023
Michael Vernosky
Fast, professional service. Thank you Tom Roush.
Response from owner
January 23, 2024
Jing GAO
They are doing the great job thank you
Response from owner
January 23, 2024
Vern Anderson
Nice clean, a bit small but I'm not complaining they did excellent job for me.
Response from owner
November 27, 2023
Thomas Gawlik
Great service experience. Comfortable waiting room.
Response from owner
October 14, 2023
Matt Roberts
Great service dept. Great service. Thank you.
Response from owner
October 14, 2023
E E
They did all the requested work and did not push for me to do the other things today. Very polite and the waiting area is nice. It did take 1.5 hours instead of the estimated one hour.
Response from owner
February 28, 2020
David Lomack
My experience at Tom Roush Mazda was awesome. The service rep, Scott was kind, knowledgeable and understanding. He was not afraid to look back into the car's history to see what maintenance had actually been performed to avoid repetition. I am always greeted and treated with respect. Thanks for the opportunity to provide feedback!
Response from owner
September 8, 2023
Wayne Majors
Service reps are outstanding. They have always done great when dealing with their customers.
Response from owner
February 28, 2023
Mick Hinkle
Top notch ! Answered all questions and completed service exactly. Great job, fellas !
Response from owner
August 3, 2023
Tom Hargens
Excellent service & communication - on time too!
Response from owner
July 1, 2023
Michael Seaman
The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.
Response from owner
June 1, 2023
N Broadwater
Performed what I asked them to do in a reasonable time.
Response from owner
June 1, 2023
Ajay E A
Highly recommend the service. Taking a star off for the complimentary car wash. Would skip it next time as it is just below average work.
Response from owner
April 21, 2023
Marc Hollingsworth
Matt, Mazda Service Mgr has continually worked with me to solve the "orange engine light" error that continually came on during the last two months Kudos to Matt for finding the problems and total resolution!!
Response from owner
June 17, 2022
Cathy Hinkle
Exactly what was needed plus… explanation on how to reset the clock ! Super !
Response from owner
March 24, 2023
Paula Lowe
Customer service is why I drive 50 miles away from home. The service department writers and techs are professional and caring. Thank you!
Response from owner
March 20, 2023
Dean Haugabook
This past September, I purchased a new cx-9. I actually did not buy it from Tom Roush due to another dealer luckily having what I wanted. However, I am using Tom Roush for service. I can only say I’m very impressed. The first service was reasonably priced and straightforward. The staff is very friendly. I really enjoyed the video update of my car’s service, and I waited very little in the pleasant and stocked waiting area. This my family’s first Mazda, and the service dept makes you feel like you own something special.
Response from owner
March 9, 2023
D L
Jon was awesome. I feel everything was done very thoroughly and communication was great. We were given a very nice courtesy vehicle while our vehicle was being serviced and i am very pleased with how everything turned out. Will definitely have service done here in the future and hopefully a new car.
Response from owner
February 14, 2023
Eric Smith
My family buys most of our cars at Roush. We also service many of our cars at Roush as well. I had the opportunity to work with your service advisor, Jon Shreve. He answered all of my questions and did an excellent job overseeing your technicians.
Response from owner
February 14, 2023
Derek Price
Always excellent and honest service when I bring my CX-5 to Tom Roush Mazda. Thanks for the "no stress" engagement. The video assessment of the car is a cool new feature!
Response from owner
February 14, 2023
Sunil Javali
The service was good as always. The representatives are very friendly.
Response from owner
August 23, 2018
Shani Wyant
Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.
Bob
We purchased a 2nd vehicle from Tom Roush a 2023 CX-5. We had the same great experience as the first purchase. Lee worked very hard to get exactly what we wanted. The entire team was great to work with. We have also had our 2019 in for service and it was one of the most pleasant service experiences I have ever had. I strongly recommend Tom Roush Mazda. Purchased a 2019 certified Cx-5. Great experience. Low pressure. Our sales person was Lee and worked hard to get us to get the vehicle and price we wanted. Sales and Finance managers were very good to work with as well. Very pleased with Tom Roush Mazda.
Response from owner
April 14, 2022
Dan Grant
Scott always takes good care of my vehicle
Response from owner
December 27, 2022
Ernesto Cuevas
Timely, easy, straightforward service. Thank you
Response from owner
October 3, 2022
Carol *Jo* Baker
Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner. Note: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough! .
Response from owner
September 1, 2022
Kevin Fargo
Great service dept! The team is great and very helpful...had me in the shop and out before I knew it! Plus the free car wash was a plus! Thanks guys!
Response from owner
September 20, 2022
Julia Eiszner
Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.
Response from owner
May 2, 2022
Patty Camp
Prompt courteous service. Lovely place to wait.
Response from owner
September 1, 2022
JaMille Taylor
I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service! I love the Service Department at Tom Roush Mazda. They are good people to trust your automobile with!
Response from owner
April 15, 2021
Jeffrey Cornwell
Liked the video from service tech showing what was in need and Scott did a great job of greeting us and remembered my name when I picked up the car the next morning. Not many service reps go the extra to make it personal. Tom Roush has a good one there!
Response from owner
September 1, 2022
Sean Rittenberry
Fast and thorough on my 02' Mx5. Excellent experience from beginning to end.
Response from owner
September 1, 2022
Jason Mutzfeld
Wouldn’t take my CX5 anywhere else. Hands down the best service techs and mangers I’ve ever dealt with.
Response from owner
August 27, 2022
Richard Bourgerie
The service department took care of all the recalls on our Mazda 3 while I waited.
Response from owner
February 17, 2020
Logan Rickman
Tom Roush service center always does a great job. Matt & Scott always listen and care!
Response from owner
May 2, 2022
Alfredo Marin-Carle
Great service but... need to improve the quality of the free car wash
Response from owner
May 2, 2022
David Rieck
Great service department. Honest and very quick in and out. Would recommend for service or sales!
Response from owner
September 18, 2021
Joe Murphy
Good service! These guys are great!
Response from owner
January 24, 2022
Douglas Peterson
Very satisfied with Tom Roush Mazda. Service team leader, Scott, was great to work with. Very thorough explanation of needed services. Helped me decide service priorities in a very professional manner! I highly recommend buying your next new or used car from Tom Roush and sticking with them for your service needs!
Response from owner
December 27, 2021
Deb E
The staff was professional and friendly. Service was performed in a timely manner.
Response from owner
January 24, 2022
Erin Geddes
Service department is great! Love that they send videos of things they've found on your car and send it to you while you wait. Very nice and professional people working.
Response from owner
September 28, 2021
ashley bailey
Great service and great communication while they had our car for a few days!
Response from owner
August 5, 2021
Timothy Rikkers
Always a good experience with these guys. Staff is not pushy and the service department excels. They do not nickel and dime you over unnecessary maintenance OR fight you if you choose to defer items on your work order. They live up to Mazda's rising expectations
Response from owner
July 12, 2021
Lisa Coverdale
Quick and complete service. Friendly and professional staff. Great customer experience all around.
Response from owner
May 11, 2021
Jim Freudenberg
Corey McDole was a great service advisor, kept me in the loop through the process and was very honest and fair with me. Will be going back next time.
Response from owner
March 6, 2021
Sean_2.15.15 Henson
I always have an excellent experience at Tom Roush. It's an amazing and exciting place to have my vehicle serviced.
Response from owner
January 12, 2021
Ronda McClurg
Service is always awesome and with a smile. Love this place!
Response from owner
January 9, 2021
Rich Bergstrom
Tom Roush service department is always a great experience. They are efficient and listen to their customers needs.
Response from owner
January 9, 2021
Martie Hensley
Professional, thorough, great communication, timely and waiting area is very comfortable. Only place I’ll go!
Response from owner
January 9, 2021
Jose96David
Very pleased with their service, friendly, very helpful staff.
Response from owner
October 27, 2020
W H P
They went above and beyond, excellent service advisor and department
Response from owner
October 27, 2020
T Bailey
Great service experience. I would not go elsewhere in Indy.
Response from owner
September 17, 2020
Steven Click
I called in at noon to get an oil change, multi-point inspection and diagnosis on an already known issue. I said upfront I was from out of town and needed to pick up the car by the end of the day, they assured me this wasnt an issue. I was clear that I only wanted an oil change and inspection performed, and didnt want any other issues the car had fixed. After arriving I entered the service department and spoke with a gentleman about my phone conversation. They were familiar and began helping me, then told me my car wouldn't be done until Wednesday. I reiterated that I needed the car back today regardless if they were able to get everything done. Around 2 hours after I left the dealership I call to get an update on my car and they told me it wouldn't be done today. I responded that I definitely needed the car back as I had already mentioned and he said that they would do the oil change and that was all they would be able to get done today. Alright a little disappointing but I can live with it. I arrive around 5:40 to pick up my car from the oil change they said I would be getting. After waiting 10 minutes for the employee to help me, I tell him my name and he then isn't able to find my ticket. After scrambling around for a few minutes they are able to find it. He then tells me that they weren't able to perform the oil change and that the car was still in the service department due to the fact that they didnt know I was picking my car up today. They told me to wait outside the service bay and they would get my car right out. I then watched my car teeter on the lift and then the service employees point at a specific part on my car for around 20 minutes. The service employee I had been speaking with came out and asked if they got my car. I informed him no, I believe they were having trouble with the lift. He went over and then told me they had a issue. The issue they had was the mechanic locked my key in his tool box. That was an obvious lie as they had been struggling with the lift and we heard creaking as I watched my car rock on the lift. After they finally got it on the ground they had been checking out a specific area on my passenger side. Finally they got my car off the lift and I was able to leave. In short, I dropped my car off for an oil change and inspection and got nothing but a horrible experience!
Response from owner
September 17, 2020
tomswan66
Great service at Tom Roush Mazda! Being able to schedule online is so convenient...waiting area is comfortable...and the wait wasn't very long! Good, quick service!
Jeffrey Muench
Great service, courteous staff, pleasant surroundings, what more can you ask for? For me, the answer is nothing.
Rick Miles
Excellent service, as usual. Great prices. Quick turnaround on my oil change. I've never had a sub par experience here. Tammy is a pro.
Ricky Johnson
I’ve been coming to Roush Mazda for the last 6 years. It’s a great comfortable place to wait on your service. Big screen TVs and doughnuts are always there for the morning customers. Custom coffee machine as well
Grant Kimsey
I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!
Michele Noel
Over and above service, as usual. Thorough, reliable and prompt. Kept me informed throughout service. Why they have kept my business for over 20 years!
Kathleen Williams
Best service department! I'll buy my next car here because of the wonderful service I receive for my CX-5, even though I bought it in Florida. I just bought a CX-9 from this dealer. Best place for service and sales
Erin Turinetti
Quick and painless. Courtesy car provided so that I didn't have to wait around.
Eric Schwartz
I had a great experience getting my Mazda serviced. I was in and out and they took the time to go over everything with me and show me the parts they were replacing. I would recommend Tom Roush for your Mazda service needs all day long.
Response from owner
February 15, 2020
Brennan Portz
Great friendly service and pricing I will definatly keep coming back.
Response from owner
January 25, 2020
Al Ammons (ISCS Al)
As usual, warmly greeted, prompt service done on time. Great dealer and service department!
Patrick Propst
Great service! Great communication and follow-up!
Jeffrey Melin
We have enjoyed a long term relationship with Tom Roush for almost 30 years. During that time we have leased two Lincolns and purchased two Mercurys, one used Ford, one Lincoln , and two Mazdas. In all cases we felt the Sales representatives to be fair and honest, the service team to be knowledgable, and everyone to be a pleasant and efficient team. Every time we have looked elsewhere we wound up back at Roush.
6string - Dave
The service department is extremely efficient! The show room and waiting area is a comfortable and relaxing place.
Doug Miller
We tried the service at another Mazda dealer and were extremely dissatisfied. Roush Mazda is a bit further for us, but so well worth it. They treat us like we actually matter to them, and our 6 and CX9 leave there nice and clean.
Matthew Ditzler
I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there. Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.
Jeff Brown
As usual, the service at Tom roush Mazda was excellent! Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer. Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing! If you've not purchased a car here, you should definitely give them a try!! They treat you like family!
Sandra Summons
Tom Roush has the best group of salesmen and service people. My salesman, Brent, always treats me like I’m the only customer he has. He is knowledgeable of all makes and models. This is the fifth car I have purchased from Tom Roush. I will continue to get all my service there as they treat everyone with respect.
Alberta Whitaker
Great Service. Friendly staff. The waiting time for the service to be completed was reasonable. Thank you Tom Roush Mazda!
Peter Fortune
I cannot imagine receiving more attentive service. I trust them completely.
DIANE MILLER
I have always had the utmost respect and been serviced promptly. The best place to go buy a vehicle and get top-notch service.
Charlton Warmoth
Friendly, knowledgeable Staff and good deals outstanding service Department would buy from again Thanks Rough Team
Denis Ryan
I really like the mazda service department. I have had issues with the sales department.
Response from owner
August 15, 2018
Anthony White
Horrible ! I came into the service center today 8/10/18 to get my 2008 Lincoln Airbag fixed due to a recall ! Once done one of the service center guys in a black shirt came to me and said “I have Good news & bad news, we replaced your airbag but we had to brake the Wood panel on your glove compartment in Oder to get to it “! Then he proceeded to tell me I was the second car that they had to do this to! He then went on and said “ I don’t know when we will have a part ready for that but we will be in touch “ with a nonchalant attitude! I told him it was unacceptable and I didn’t bring it in like this so something needs to be done immediately about this ! It’s a inconvenience of my time and not appealing ! I will be keeping in touch everyday my self until this is resolved ! I also have the pictures as well!
Response from owner
August 15, 2018
Jeff DeGroot
The service and service adviser were fantastic, efficient, and just as promised. Although the car wash was a nice gesture, it appeared it was sprayed down with a hose and squeegeed off on the auto finish, you could skip that next time or actually use soap.... over all, very satisfied.
Response from owner
August 15, 2018
Jim Edwards
The service team at Tom Roush has consistently been one of the best I've experienced.
Googlicious Bytes
Switched Fr: Ray Skillman Where I Originally Brought Thai (My New Car) To: T.Roush For Svc...Just So Much Better Svc Wise, Friendly Staff (Spl Thx To: Yvonne Rogers - Mitsubishi Svc Adv & Tammy Jones - Dealership Cstmr Svc Rep) They Treat U Like They Care About Ur Car...Hvn't Had The Pleasure Of Deal'n W/Sales Staff - But Will Definitely C Them 1st When Ready 2 Buy Again😉
Gayle Gilmore
The service was great, and the people very friendly. The service advisor kept me up to date on the progress of the service.
loralei campbell
Always a wonderful experience at Mazda. The service technicians who greet you are always pleasant and know how to help you. They are courteous and want to get your problem solved as quickly as possible. I had fender bender and when I brought my car in they found a problem that the company fixing my car did not find. This Mazda store is fabulous!
Cary Myers
My car does not make noise anymore. Though I am disappointed that my Mazda3 needed to have new front wheel bearings (both sides) after only 140,000 miles, I do appreciate the quality work performed by the Tom Roush staff.
Veronika Shumaker
Really excellent customer service both in sales (no joke) and service. I've never had such a good experience purchasing or servicing a vehicle. Thus is probably where we will purchase all of our cars from now on.
April Kosinski
I highly recommend! Corey, the service manager, is awesome! He is always so helpful and takes care of the customers quickly and efficiently! I always use this dealer because the service is so great!
Heather Loveday
I bought a used Ford Fiesta from here. I got a great deal and David was super helpful. And I got free car washes for life! There was a hiccup with the pickup of the vehicle, but it was resolved professionally. Their shop staff are organized and efficient every time I have needed the car serviced.
CMK
This is the fourth Lincoln MKX that I have leased from Tom Roush. All of my experiences from purchase to service have been top notch. Brent, the salesman is the best. He knows his inventory and he figures out your needs in order to find your dream car focusing on the budget you have set. Purchasing a car is the easy part to this transaction though. In the nine years I have done business with Tom Roush, the servicing of your car is always a positive experience. The entire staff is very professional and friendly. The facility is exceptionally clean. I would recommend doing business with this dealership and especially Brent!
Jeff Norus
The service department is the best. They are professional and knowledgeable.
Tony Prizevoits
When I say Tom Roush is one of the best dealerships I have been to, I mean it. I have purchased three vehicles from them myself, and have sent every friend and family member to them, without any issues. Their process is very straight forward, they did not push any unnecessary extras, and they came back with a very reasonable offer the first time. Unlike other dealerships, Tom Roush does not insult you with a lowball offer on your trade. The sales staff was incredibly friendly, and the service department is one of the best. If you are looking for a place to buy a new Mazda or Lincoln I would seriously visit Tom Roush.
Brian Secrest
Very great visit, staff was helpful and courteous. Couldn't have made my service any better. What great car service should be.
Dan Fowler
Great service experience. Kept me up to date on the status. Clearly explained the work being done and why.
Ann Bellefuil
I had another great service experience on my Lincoln. My car was serviced within the estimated time frame. It is over 10 years old and is running smoothly thanks to the expert mechanics at Tom Roush.
Ken Cafferty
Brent Cassidy did another great job of making sure that my car was instantly taken care of and that it was washed and ready to go just as promised. The service department got me in and out quickly and courteously. Finally everyone in the dealership was friendly and accommodating when I arrived and when I picked up my car.
Amy Kellough
I have always had my car worked on at Tom Roush Lincoln Mazda- they took care of me when I bought the car and they continue to take enormous car of me on every subsequent visit.
Kathy Moulder
Above and beyond good service, as always. I really appreciate the courtesy of you dropping me off at my studio while my car is being serviced; it's only a few minutes away, but still not something to take for granted. This is so much better than sitting in a waiting room....even with such a pleasant waiting area and friendly staff. I'll be back!
Marshall Howard
The service on my recent visit to the Mazda service unit was outstanding. They provides excellent service and I was in and out in a reasonable amount of time. Oh, The COFFEE was very good also. Professor Howard
Victoria Swider
Quick and painless, nice waiting area, and the service people even took an extra coupon I had. Carwash could have been better but hey, it was free. Great experience.
Lori Solomon
The Tom Roush Service Department is wonderful. Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle. Recently, we had a malfunction with the hatch not closing. We immediately drove it to the service department and they were able to quickly fix it, on the spot. The team is quick, professional and so easy to work with - something we appreciate and respect. We will continue servicing and purchasing from Tom Roush in the future!