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Tom Roush Mazda

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Topic

Service Department Experience

98% positive

Across 999 reviews of Tom Roush Mazda in Westfield, IN, service department experience appears in 197 reviews (98% positive), from 2013-02-27 through 2026-05-11.


Key findings

  • Service Department Experience mentioned in 197 of 999 reviews (19.7%)

  • 97.5% of Service Department Experience reviews are 4 or 5 stars

  • Average rating in Service Department Experience reviews: 4.9★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    76%150 mentions
  • Courtesy & Friendliness

    39%76 mentions
  • Communication & Updates

    27%53 mentions
  • Punctuality & On-Time Service

    25%49 mentions
  • Technical Knowledge & Expertise

    17%33 mentions
  • Cleanliness & Tidiness

    12%23 mentions

Reviews mentioning service department experience

May 11, 2026

Karen Sigman

Great service! And easy to get in!

Response from owner

Karen, thank you so much for taking time to leave us the great review! We appreciate it and you.

May 21, 2026

May 3, 2026

Jonathan Noble

Best car service experience I've ever had in 20+ years of driving. Great auto group. They've earned my business for my future car requirements

Response from owner

Jonathan, thank you so much we really appreciate your kind words and pleased we have earned you a valued customer. Thanks again.

May 7, 2026

March 9, 2026

Chris Power

Nathan was awesome! He even sent me a video of the service being performed on my vehicle.

Response from owner

Chris, thank you so much for the incredible review you have left for us. We really appreciate it and will pass this along to the service staff

August 20, 2025

March 6, 2026

Amy Moore

I was so pleased that my service ended up with better fuel efficiency.

Response from owner

Amy, thank you so much for your kinds words and this excellent review!

March 11, 2026

February 16, 2026

Chris O'Malley

I have purchased 10 vehicles and never had an issue that was not addressed to my expectations. Service center is the best I have ever experienced.

Response from owner

Chris, thank you so much for the kind words and the 5 stars. We sincerely appreciate it and you.

February 17, 2026

February 15, 2026

Heidi Burkhalter

Best dealer service department I’ve ever worked with.

Response from owner

Heidi, wow what a great review! Thank you.

August 3, 2023

January 20, 2026

Ace Bass

This location has been phenomenal with support and service! They have great detailed breakdowns of issues and recommendations.

Response from owner

Ace, thank you for the excellent review. We really appreciate it and you.

March 26, 2026

January 18, 2026

Greg Galasso

Jon my service advisor went above and beyond expectations.

Response from owner

Greg, thank you for taking time to rate your recent service experience here at Tom Roush Mazda. We appreciate the five star review and you! We will be sure to pass this along to Jon.

March 27, 2023

January 16, 2026

Mark Murray

No problems. Staff was courteous and helpful. Wait time was reasonable.

Response from owner

Mark, thank you for being a customer here at Tom Roush and for taking time to leave us the great review. We appreciate it.

April 21, 2023

January 15, 2026

James Dillsworth

Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.

Response from owner

James, thank you so much we really appreciate it.

October 19, 2024

January 14, 2026

Darcy Trombley

Everyone was very professional And courteous. The work was done in a timely fashion, and the video and explanations were very thorough.

Response from owner

Darcy, thank you for the excellent five star review! We appreciate you and thank you for choosing Tom Roush.

April 10, 2023

January 14, 2026

Stacy Dedrick

Always friendly, respectful and I get great service.

Response from owner

Stacy thank you for the five star review! We appreciate it.

October 27, 2020

January 12, 2026

krak615 krak615

Nathan service rep was very polite explained things throughly.

Response from owner

krak615 thank you so much we appreciate the great review and you.

April 7, 2025

January 8, 2026

Cindy Sheeks

Great experience. Fast and efficient. Just a note that you can't drop off after hours. We went around 9:30 PM to drop the car off the night before, but the gate was locked and there was no access to the dealership.

Response from owner

Cindy thank you for the feedback and for the great review!

January 12, 2026

December 31, 2025

OSCAR CARVAJAL

Always I have the best service in Tom Roush Mazda. Thanks a lot!

Response from owner

Oscar thank you sir for the great review

September 22, 2025

December 26, 2025

Doug Ingersoll

As usual, impeccable, efficient, and friendly service. I could not think of taking our cars anywhere else!

Response from owner

Doug Ingersoll, thank you for the five star review! We appreciate it and you.

January 23, 2024

December 12, 2025

Rebecca Maas

Everyone is always friendly and helpful and i love the video of each inspection! Thanks

Response from owner

Rebecca, thank you for the great review! We appreciate it and you.

December 18, 2025

December 12, 2025

Shona Bedwell

Jon in Service is so awesome to work with each and every time! Very thorough and friendly.

Response from owner

Shona, thank you we will pass this along to Jon.

August 7, 2025

December 11, 2025

Robert Emerick

Quick, friendly and professional service as always!

Response from owner

Robert, Thanks so much for the awesome review!

July 24, 2025

December 5, 2025

Cristian Ortiz

Excellent service.

Response from owner

Cristian, thank you so much for the great review we really appreciate it and you.

December 10, 2025

November 30, 2025

William Kwan

been going to Tom Roush for purchase and services for many years!!! Always excellent support to my questions and timely response.

Response from owner

William we really appreciate you being a customer all these years and for taking time to leave this great review. Thank you.

November 27, 2023

November 26, 2025

Cara Taylor

Always 5 stars! They make it easy.

Response from owner

Cara, thank you so much we really appreciate the great review and you.

November 28, 2025

November 24, 2025

Kristopher Abdnour

Scott and Jon always do a great job taking care of my Mazda!

Response from owner

Kristopher, thank you! We will pass this along to Jon and Scott as well!

November 28, 2025

November 22, 2025

David Banks

I own two Mazdas(CX-5, 6) purchased at Tom Roush Mazda. The service department is top notch. Scott and Jon are very professional service managers and pleasant to deal with. I heartedly recommend the Roush dealership.

Response from owner

David thank you for choosing Tom Roush Mazda and for the great review!

February 15, 2020

November 16, 2025

Kyle Huffman

Easy to scehdule. Professional friendly service personnel. Explained everything clearly. Nice area for working while you wait.

Response from owner

Kyle, thank you! We appreciate it and you.

November 21, 2025

November 13, 2025

Denise Brown

Fast efficient and friendly service.

Response from owner

Denise thank you for the great five star review!

January 9, 2024

November 10, 2025

Chelsy Waitman

They were professional and fast. They even made me a video of my car and what the tech was seeing. Will definitely be back!

Response from owner

Chelsy, thank you! We appreciate it and the five stars!

November 14, 2025

November 7, 2025

Gregory R Bailey

Thank you Scott! You’re a great service advisor!!! You ordered the mirror motors and called me back the very next day stating they had arrived next day air. Now that is service!!!

Response from owner

Gregory, thank you for the kind words about Scott and we are pleased you had a great experience here. Thanks for the excellent review we appreciate it and you

September 4, 2025

November 6, 2025

Jo Baker

Jon is great in the Service Department!!

Response from owner

Jo, thank you! We appreciate it.

November 14, 2025

November 2, 2025

Andrew Feikes

Excellent service and experience. Mike was great to work with!

Response from owner

Andrew, thank you for your great review and the 5 stars

November 14, 2025

October 31, 2025

John Poulin

Great service. Scott Bumgarner assures that we receive excellent service. We will return.

Response from owner

John, Thank you for taking time to leave us this great review! We appreciate you and look forward to seeing you next time.

August 5, 2021

October 24, 2025

Donald Detzler

expensive fix, but service dept personnel handled it well, communication was awesome.

Response from owner

Donald, thank you for the great review we appreciate it.

October 28, 2025

October 20, 2025

Cory Jackson

Service department has been excellent!

Response from owner

Cory thank you so much we appreciate you and the five star review.

June 17, 2025

October 18, 2025

Mark Beals

Went in for service today, didn't need a full car wash once the service was complete but did ask for the inside of the rear window to be cleaned. It was done and I appreciate the effort.

Response from owner

Mark, thank you for the great review we really appreciate it and you.

November 27, 2023

October 16, 2025

Terry Monteleone

Went in for the scheduled maintenance on my CX9. Went perfectly, the service was great and the staff were great.

Response from owner

Terry, thank you so much for the great review!

October 28, 2025

October 13, 2025

Lorie Williams

Quick and courteous service.

Response from owner

Lorie, thank you so much for the great review we appreciate it

October 28, 2025

October 6, 2025

Jeanette Monte

Service was great. Jon was very helpful and took the time to answer all of my questions.

Response from owner

Jeanette, thank you for the great review!

August 8, 2024

September 21, 2025

Bill Arnold

Another solid service experience at Tom Roush Mazda! Always a pleasure!

Response from owner

Bill wow, thank you for the excellent review! We are pleased you enjoyed your vehicle purchase here and we hope earn you business again in the future.

March 9, 2023

September 4, 2025

Jim

Roush Mazda is straightforward to work with and I've always been satisfied with their service.

Response from owner

Jim Thank you for the great review!

October 19, 2024

August 29, 2025

Carinne Uslar

Jon was very helpful and friendly at the service desk. He communicated with me via about updates along the way. Jason the mechanic was thorough in the inspection and shared a video of everything he had discovered with recommendations on next steps. The team overall was friendly, great, and people I could trust. Will be back again for my next service needs.

Response from owner

Carinne, thank yo so much for the excellent review and for taking time to leave us these kind words, we really appreciate it and you

September 4, 2025

August 18, 2025

Paul Auble

The service department is always very friendly, service is done well as promised and waiting area is very comfortable.

Response from owner

Paul thank you for the great five star review! We will pass this along to our service team and appreciate you allowing us to be of service to you.

August 20, 2025

August 12, 2025

Anna Butler

My oil change was done quickly. I like the video and the staff.

Response from owner

Anna, thank you so much for great review! We appreciate it and you.

August 20, 2025

August 11, 2025

Cathy Hinkle

Pit Stop FAST ! I was early and got right in; service and video of it provided; Scott is super !

Response from owner

Cathy thank you so much for the great review!

October 19, 2024

July 31, 2025

Jane Welch

This place is amazing! Very well maintained. The Service Advisor Scott was wonderful to work with! My first time here and it was such a great experience!!

Response from owner

Jane, thank you so much. We will pass this along to Scott as well. Thanks for being a customer here.

August 7, 2025

July 27, 2025

Marcie Knafel Real Estate

Everyone is friendly, there's a nice area for me to work while I'm waiting and service was quick!

Response from owner

Marcie we really appreciate you and taking time to leave us the great review, thank you.

August 7, 2025

July 12, 2025

Heidi Gruber

Always a great experience at Tom Roush service center. Scott, my service advisor, was friendly and professional and my car was sparkling clean when I got it back.

Response from owner

Heidi, thank you for being a customer here at Tom Roush, we appreciate you and this great five star review!

June 8, 2021

July 10, 2025

Karen Campbell

Love this service center. While I wait In the waiting area, I’m getting a video of the service area going the work I was there for and the final result. Really glad I bought from this dealership. The buying process was painless and seamless, so is the service.

Response from owner

Karen thank you for the great review we really appreciate it and you.

July 24, 2025

July 7, 2025

Maria Vasquez

Me and my Adult kids have purchased 3 Mazda’s here 2015 CX-5 & 1-2014 CX-9 and recently 2018 CX-5 and all vehicles have been great and just had routine maintenance. I give the Mazda Service Department a 💯 Customer Satisfaction. They alway send me a video after the inspection have been completed and explained all that is needed to keep our vehicles at a 💯. Thank you for great Customer Service!!

Response from owner

Maria thank you so much we value you and appreciate the kind words you have said about us. Thank you so much!

July 24, 2025

July 6, 2025

Kst Fishers

Always great service.

Response from owner

KST, thank you so much for the excellent review we really appreciate it and you.

August 7, 2025

June 14, 2025

Grant Sindelar

Great first experience. Car done on time as promised and hit all expectations. See you all again when needed.

Response from owner

Grant thank you for the excellent review we really appreciate it and you.

August 8, 2024

June 12, 2025

Doug Shrieve

Jon Shreve has been absolutely fantastic to work with. Feedback is timely and professional. Our Mazda is a 2006 and they keep it running like it's brand new.

Response from owner

Doug, thank you for the great review we really appreciate it and for your kind words about Jon. We will be sure to pass this along to him.

June 17, 2025

June 12, 2025

JCK Miller

Customer service is always friendly and timely.

Response from owner

JCK, thank you for the excellent review!

June 17, 2025

June 8, 2025

Ginfio

Performance wise, I think they do a good job. Parts people are great. But customer service from the Service side is deteriorating. Could be due to the summer and busyness: they seem to be short staffed and always in a rush not having time to communicate with customers about status or other important things customers need communication for

Response from owner

Ginflo, thank you for the feedback we appreciate it. We are sorry to hear we did not meet your satisfaction with your recent service visit. Please feel free to contact Matt Laberman our service manager to discuss your concerns so he can better help you with a resolution. Thanks again for taking time to leave us this feedback we appreciate it and you.

June 17, 2025

June 7, 2025

L Trig

Superb efficient professional service

Response from owner

L, thank you! We really appreciate the excellent review!

June 17, 2025

June 1, 2025

Mark Masser

Courtesy staff, they finished when promised. I liked the video from the shop.

Response from owner

Mark thank you for allowing us to service your vehicle here at Tom Roush, we really appreciate it and the great review.

June 17, 2025

May 24, 2025

Diego Castaneda

Excellent experience on my service visit, Scott is a great service manager

Response from owner

Diego thank you for the excellent review!

June 17, 2025

May 22, 2025

Noah

Shoutout to the parts department Ike/Dylan for helping me figure out what I needed and then providing world class service to make it happen.

Response from owner

Noah thank you so much for the excellent review! We will be sure to pass this along to Ike and Dylan.

June 17, 2025

May 11, 2025

Kathy Simmons

The service at Tom Roush was detailed and the facility is very well maintained for taking care of their customers. Repairs and service required were communicated before doing any work.

Response from owner

Kathy, thank you for your kind words and this excellent 5 star review!

February 8, 2024

May 11, 2025

Clover Light

Fast, friendly service!

Response from owner

Clover thank you so much we really appreciate you.

June 17, 2025

April 25, 2025

Nadine White

Excellent service from start to finish! Nathan was awesome!

Response from owner

Nadine, thank you so much we really appreciate it.

August 7, 2025

April 23, 2025

Mardi Kightlinger

I just had my 2016 CX-5 serviced at Tom Roush. They are always thorough and are so nice to me. I appreciate all of the people who look out for my needs and safety. Since I don't usually see the mechanics, I want them to know how much I appreciate them too. They always wash my car too and this time they wiped it all down too. It still looks new. Thanks everyone!

Response from owner

Marid, we really appreciate you allowing us to be of service to you and for taking time to leave us this excellent review.

August 27, 2022

April 19, 2025

Paul Uglum

Their service department is excellent. It is easy to make an appointment, they go out of their way to keep you informed and you know the cost up front.

Response from owner

Paul, we really appreciate you taking time to leave us this great review!

April 5, 2022

April 16, 2025

Kit Molnar

The Roush team did a great job explaining the recall repair work. They also pointed out some basic maintenance items that were due without putting undue pressure on me. I appreciated the heads up.

Response from owner

Kit, thank you taking time to leave us the great review we really appreciate it and you.

August 20, 2025

April 11, 2025

Norm Foust

Well received, competent service techs. Great service advisor, Scott

Response from owner

Norm thank you for the excellent five star review! We appreciate you!

March 6, 2021

March 31, 2025

Theodore Bearman

Service is great and staff is friendly.

Response from owner

Thanks for the great review!

April 1, 2025

March 28, 2025

Detroit 11

Always a pleasant experience. They get your service done quickly.

Response from owner

Thanks for the awesome review!

April 1, 2025

February 19, 2025

James Higgins

I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.

Response from owner

James, thank you! We appreciate it and you.

April 7, 2025

February 6, 2025

Helene Cross

As we have grown to expect, the service, professionalism, expertise and communication from all providers we encountered was outstanding. The video summary of the work is a great bonus. Thank you.

Response from owner

Helene thank you so much for the kind words and the excellent review!

April 7, 2025

January 27, 2025

Franny Davis

Service department is excellent! Speedy, thorough and great at communicating.

Response from owner

Franny, thank you so much we really appreciate it and you.

April 7, 2025

January 25, 2025

Mike Kimball

This review goes out to Scott Bumgarner, the Mazda service advisor. Scott, hands down is the best service advisor that I've ever dealt with. Scott goes above and beyond, got my vehicle right in, made the whole experience absolutely great. Scott is an all-around great guy! Scott's great work shouldn't go unnoticed, he definitely deserves to be rewarded. Scott has got my business from now on and I'm telling anyone needing car repairs to go see Scott Bumgarner. Thank you Scott👍🏼

Response from owner

Mike, thank you so much for the excellent review and your kind words about Scott. We will be sure he to pass this along to him. thanks again.

April 7, 2025

January 25, 2025

Mark Schaaf

We really love our Mazdas. That's why we return to Tom Roush for service. The team is fast, reliable, and very friendly. I really appreciate the video of our car's critical service areas made by the technician. Tom Roush is not the cheapest, I'm sure, but you get what you pay for.

Response from owner

Mark, thank you for the excellent review and feedback regarding your recent experience here at Tom Roush, we really appreciate it.

August 27, 2022

January 20, 2025

L Dorman

Great experience overall. I liked the video of the tire inspection.

Response from owner

L Dorman, thank you so much for being a customer here at Tom Roush and for the great review!

October 19, 2024

January 19, 2025

Stephen Coffer

Scott always makes the service trip easy. Thanks as always.

Response from owner

Stephen, thank you for the excellent review and your kind words about Scott. I will pass this along to him. We really appreciate you.

May 20, 2024

January 15, 2025

Jason Ransberger

Dealership was prompt and thorough with the service they provided.

Response from owner

Jason, thank you for the excellent review.

January 24, 2025

January 6, 2025

Greg Albright

As always, excellent service and quick.

Response from owner

Greg, thank you for the excellent review we appreciate it and you.

January 24, 2025

December 9, 2024

David Kellogg

Super smooth. Easy to get in. Quick to get out. Comfortable place to wait.

Response from owner

David, thank you so much for the great review we really enjoy seeing these and appreciate you being a customer here at Tom Roush.

January 24, 2025

November 25, 2024

Michael Stufflebeam

Matt helped set up a feature in our new CX90- and authorizes new rear break pads. And Carlos did a good and relatively quick job while I waited - all good. Have to say I was pleasantly surprised by the service.

Response from owner

Michael, thank you so much for the great review we really appreciate it. We will pass this along to Matt and the service team.

December 4, 2024

November 16, 2024

Michael Mitsch, Sr.

We had our son bring his car in to have a splash shield replaced on his Mazda 3. The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative. Great experience and great people!

Response from owner

Michael, thank you so much for the excellent review we really appreciate it.

December 4, 2024

November 13, 2024

Karen Mackey

Always a pleasure to have my car serviced at Tom Roush.

Response from owner

Karen, thank you so much for the excellent review we really appreciate it.

December 4, 2024

October 27, 2024

rjtobi

quick and easy service done right

Response from owner

rjtobi, thank you so much for the excellent review we really appreciate it.

December 4, 2024

September 7, 2024

Nicole Deimling

Good experience with the service department. Would recommend!

Response from owner

Nikki, thank you for the excellent review we really appreciate it.

October 19, 2024

August 26, 2024

Robert Clayton

Service people are polite and efficient. The service was quick and thorough.

Response from owner

Robert thanks for taking time to review your recent experience here at Tom Roush. We appreciate the five stars and your business.

October 27, 2020

August 26, 2024

Manet Shettle

Always efficient but with excellent service.

Response from owner

Manet, we really appreciate this excellent review and you!

September 8, 2023

August 19, 2024

Mojo

Service was just fine. Not a long wait.

Response from owner

Mojo, thank you so much for leaving this excellent review. We appreciate it.

October 19, 2024

July 28, 2024

Alice Haag

First service visit. I was very happy with the service department. I am so happy we picked this dealership. Everyone is so friendly and helpful. Love my Mazda!

Response from owner

Alice we sincerely appreciate this excellent Five Star Review!

November 3, 2022

July 27, 2024

Terri Graham

Very timely and the work is done accurately. Jon and Scott are great assets to Tom Roush.

Response from owner

Terri, thank you for your kind words about Jon and Scott and for taking time to leave us this review. Please contact our Service Manger Matt Laberman if there was something more we could have done.

August 8, 2024

July 19, 2024

Josh Wiedmann

I did not buy my Mazda here but I will buy my future Mazdas here because of the phenomenal service department. These guys are always friendly, professional, and accommodating. Scott and John especially always go out of their way to give me a great experience.

Response from owner

Josh, we sincerely appreciate you kind words and the excellent review thank you.

August 8, 2024

July 10, 2024

Gregg Durham

Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5. There service department is amazing as well. They have completely updated there waiting room with excellent coffee and bottled water. They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.

Response from owner

Greg, thank you for allowing us to be of service to you! I will pass along your comments to Larry as well. We look forward to seeing you on your first service visit.

August 5, 2021

June 11, 2024

Aaron M

Continued great service! Staff is friendly and they get the job done right!

Response from owner

Aaron, thank you for taking time to leave us the great review, we really appreciate you!

May 2, 2022

April 21, 2024

Rich Tiller

Tom Roush service department did a great job on our recent service. Great, fast team.

Response from owner

Rich thank you for your excellent! We appreciate you!

May 1, 2021

April 21, 2024

Joe Benitez

Very good work and not a long wait.

Response from owner

Joe, thank you for this great review! We really appreciate it!.

September 20, 2022

April 11, 2024

Dan Clark

Initial check-in was quick and easy. Service time was short. Enjoyed the coffee refreshments in the lounge.

Response from owner

Dan thank you! We really appreciate the great review and you as a customer.

April 15, 2024

April 8, 2024

mark Hollingsworth

Scott in service is great very friendly.

Response from owner

Mark, thank you for leaving us this great review we really appreciate it.

December 27, 2021

April 6, 2024

Steve Yegerlehner

As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.

Response from owner

Steve, thank you for this great Five Star review, we really appreciate your feedback and you!

June 8, 2021

March 10, 2024

Patrick Hurley

This was my first time having my CX 5 serviced at Tom Roush. The service department did a GREAT job. There was no attempt to upsell me for services that were not required, the work was done quickly and professionally, and the price was fair. I will be back!

Response from owner

Patrick, thank you for taking time to leave us this excellent Five Star review we really appreciate it and you.

March 14, 2024

February 22, 2024

Andrew Haskins

Been a customer since 2014 and I have always been treated great and the service is fantastic.

Response from owner

Andrew, thank you for the excellent review we really appreciate it and we are pleased to have you as a customer since 2014!

March 14, 2024

February 13, 2024

Adam Blazier

Tom Roush has been excellent to us. They kind of "inherited" all of the issues we obtained after buying a used Mazda from another non-Mazda dealership. Luckily our car is still under warranty, but they have been great at finding the issues and resolving them quickly. Jon in the service department has been awesome to deal with. Highly recommend.

Response from owner

Adam, we really appreciate the great review you have left here for us. We will be sure to pass this along to Jon as well.

February 22, 2024

February 7, 2024

Martin Curdes

Very modern and comfortable show room. Quick service and decent price. THANK YOU TOM ROUSH MAZDA!!

Response from owner

Martin, thank you for your kind words and excellent review we appreciate it and you.

April 14, 2022

January 19, 2024

Josh

These guys are the best service department I have ever dealt with. They are super friendly, professional, and accommodating. When I’m ready for my next vehicle, it will probably be through them.

Response from owner

Josh, we appreciate your review and the five stars. We will be sure to pass this along to our service team!

July 1, 2023

January 17, 2024

Michael Vernosky

Fast, professional service. Thank you Tom Roush.

Response from owner

Michael, thank you for being a customer here and for the great Five Star review.

January 23, 2024

January 12, 2024

Jing GAO

They are doing the great job thank you

Response from owner

Jing, GAO, thank you for the excellent review we appreciate you being a customer here at Tom Roush Mazda

January 23, 2024

November 21, 2023

Vern Anderson

Nice clean, a bit small but I'm not complaining they did excellent job for me.

Response from owner

Vern, thank you for the great review we appreciate it.

November 27, 2023

September 25, 2023

Thomas Gawlik

Great service experience. Comfortable waiting room.

Response from owner

Thomas, thank you for the great review we really appreciate it

October 14, 2023

September 25, 2023

Matt Roberts

Great service dept. Great service. Thank you.

Response from owner

Matt, we appreciate your kind words and this great review. Thank you!

October 14, 2023

September 8, 2023

E E

They did all the requested work and did not push for me to do the other things today. Very polite and the waiting area is nice. It did take 1.5 hours instead of the estimated one hour.

Response from owner

Eckert, Thank you for your 5 Star review and allowing us to be of service to you!

February 28, 2020

September 4, 2023

David Lomack

My experience at Tom Roush Mazda was awesome. The service rep, Scott was kind, knowledgeable and understanding. He was not afraid to look back into the car's history to see what maintenance had actually been performed to avoid repetition. I am always greeted and treated with respect. Thanks for the opportunity to provide feedback!

Response from owner

David thank you for the kind words and the excellent 5 star review. We will pass this along to Scott as well.

September 8, 2023

July 27, 2023

Wayne Majors

Service reps are outstanding. They have always done great when dealing with their customers.

Response from owner

Wayne we appreciate you taking time to leave us this great review!

February 28, 2023

July 16, 2023

Mick Hinkle

Top notch ! Answered all questions and completed service exactly. Great job, fellas !

Response from owner

Mick, we love seeing reviews like this, thank you so much we really appreciate it.

August 3, 2023

June 10, 2023

Tom Hargens

Excellent service & communication - on time too!

Response from owner

Tom, thank you so much for the great review we really appreciate it.

July 1, 2023

May 27, 2023

Michael Seaman

The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.

Response from owner

Michael, thank you for your kind words regarding the sales experience you had here at Tom Roush Mazda with Larry. I will be sure to pass this along to him and we sincerely appreciate you.

June 1, 2023

May 22, 2023

N Broadwater

Performed what I asked them to do in a reasonable time.

Response from owner

N Broadwater, thank you so much for the great review! We appreciate your business and you.

June 1, 2023

April 10, 2023

Ajay E A

Highly recommend the service. Taking a star off for the complimentary car wash. Would skip it next time as it is just below average work.

Response from owner

Ajay, we appreciate your review and your recommendation of our service department. If your feel your car needs another wash in the future please just let our service staff know.

April 21, 2023

March 30, 2023

Marc Hollingsworth

Matt, Mazda Service Mgr has continually worked with me to solve the "orange engine light" error that continually came on during the last two months Kudos to Matt for finding the problems and total resolution!!

Response from owner

Marc, Thank you for this great review we appreciate it!

June 17, 2022

March 24, 2023

Cathy Hinkle

Exactly what was needed plus… explanation on how to reset the clock ! Super !

Response from owner

Cathy thank you for the great review we sincerely appreciate it.

March 24, 2023

March 18, 2023

Paula Lowe

Customer service is why I drive 50 miles away from home. The service department writers and techs are professional and caring. Thank you!

Response from owner

Paula, we sincerely appreciate you being a customer here at Tom Roush Mazda. We love seeing great reviews like this from our customers and I will make sure our service teams see's this as well.

March 20, 2023

March 9, 2023

Dean Haugabook

This past September, I purchased a new cx-9. I actually did not buy it from Tom Roush due to another dealer luckily having what I wanted. However, I am using Tom Roush for service. I can only say I’m very impressed. The first service was reasonably priced and straightforward. The staff is very friendly. I really enjoyed the video update of my car’s service, and I waited very little in the pleasant and stocked waiting area. This my family’s first Mazda, and the service dept makes you feel like you own something special.

Response from owner

Dean, we want to thank you for being a valued customer here at Tom Roush and appreciate your kind words and excellent five star review. Thank you for allowing us to be of service to you.

March 9, 2023

February 4, 2023

D L

Jon was awesome. I feel everything was done very thoroughly and communication was great. We were given a very nice courtesy vehicle while our vehicle was being serviced and i am very pleased with how everything turned out. Will definitely have service done here in the future and hopefully a new car.

Response from owner

D.L thank you for being a customer here at Tom Roush! We appreciate you and the five star review.

February 14, 2023

February 2, 2023

Eric Smith

My family buys most of our cars at Roush. We also service many of our cars at Roush as well. I had the opportunity to work with your service advisor, Jon Shreve. He answered all of my questions and did an excellent job overseeing your technicians.

Response from owner

Eric, thank you for the great review! We really appreciate your kind words and you and your family as customers here at Tom Roush!

February 14, 2023

January 15, 2023

Derek Price

Always excellent and honest service when I bring my CX-5 to Tom Roush Mazda. Thanks for the "no stress" engagement. The video assessment of the car is a cool new feature!

Response from owner

Derek, thank you for taking time to leave us this great review, we really appreciate it and you.

February 14, 2023

December 29, 2022

Sunil Javali

The service was good as always. The representatives are very friendly.

Response from owner

Glad you had a good experience, Sunil. And we appreciate the kind words.

August 23, 2018

December 28, 2022

Shani Wyant

Scott and the entire Service Team was friendly, professional and thorough. They went above and beyond and exceeded my expectations. My car is safe and runs like a dream now. Meeting Mr. Tom Roush was an added bonus as well. I would highly recommend Tom Roush Mazda's service department.

October 20, 2022

Bob

We purchased a 2nd vehicle from Tom Roush a 2023 CX-5. We had the same great experience as the first purchase. Lee worked very hard to get exactly what we wanted. The entire team was great to work with. We have also had our 2019 in for service and it was one of the most pleasant service experiences I have ever had. I strongly recommend Tom Roush Mazda. Purchased a 2019 certified Cx-5. Great experience. Low pressure. Our sales person was Lee and worked hard to get us to get the vehicle and price we wanted. Sales and Finance managers were very good to work with as well. Very pleased with Tom Roush Mazda.

Response from owner

Bob, Thank you for taking time to leave us the fantastic review! I passed your kind words onto Lee and the finance team and we appreciate it and you. Thank you for choosing Tom Roush!

April 14, 2022

October 14, 2022

Dan Grant

Scott always takes good care of my vehicle

Response from owner

Dan, thank you for taking time to leave us this great review.

December 27, 2022

September 23, 2022

Ernesto Cuevas

Timely, easy, straightforward service. Thank you

Response from owner

Ernesto, thank you for the great review, we really appreciate it.

October 3, 2022

September 17, 2022

Carol *Jo* Baker

Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner. Note: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough! .

Response from owner

Carol I will be sure to pass along your kind words to Larry and we really appreciate you and this excellent review.

September 1, 2022

September 8, 2022

Kevin Fargo

Great service dept! The team is great and very helpful...had me in the shop and out before I knew it! Plus the free car wash was a plus! Thanks guys!

Response from owner

Kevin, we want to thank you for being a customer and for this great review! We really appreciate your kind words and I will pass this along to our staff in service. Thank you.

September 20, 2022

September 1, 2022

Julia Eiszner

Really excellent service, easy to schedule, perfectly on time, and so great about keeping you updated as they figured out what was needed.

Response from owner

Julia, thank you for leaving us the great 5 star review! We really appreciate your feedback and your business

May 2, 2022

August 28, 2022

Patty Camp

Prompt courteous service. Lovely place to wait.

Response from owner

Patty we really appreciate you being a customer here at Tom Roush Mazda and for this excellent review!

September 1, 2022

August 25, 2022

JaMille Taylor

I travel all the way to Westfield, from the city, to receive impeccable, HONEST, reliable service! I love the Service Department at Tom Roush Mazda. They are good people to trust your automobile with!

Response from owner

JaMille thank you for taking time to leave us the excellent five star review! We appreciate you!

April 15, 2021

August 13, 2022

Jeffrey Cornwell

Liked the video from service tech showing what was in need and Scott did a great job of greeting us and remembered my name when I picked up the car the next morning. Not many service reps go the extra to make it personal. Tom Roush has a good one there!

Response from owner

Jeffrey, thank you for taking time to provide us with this excellent review and the feedback of your recent service visit here at Tom Roush Mazda. We really appreciate it.

September 1, 2022

August 10, 2022

Sean Rittenberry

Fast and thorough on my 02' Mx5. Excellent experience from beginning to end.

Response from owner

Sean, thank you for this excellent review! We appreciate it.

September 1, 2022

July 7, 2022

Jason Mutzfeld

Wouldn’t take my CX5 anywhere else. Hands down the best service techs and mangers I’ve ever dealt with.

Response from owner

Jason, We appreciate you and the five star review!

August 27, 2022

June 14, 2022

Richard Bourgerie

The service department took care of all the recalls on our Mazda 3 while I waited.

Response from owner

Thank you Richard for your review we appreciate it.

February 17, 2020

April 29, 2022

Logan Rickman

Tom Roush service center always does a great job. Matt & Scott always listen and care!

Response from owner

Logan, thank you for this great review! We appreciate it and you.

May 2, 2022

April 25, 2022

Alfredo Marin-Carle

Great service but... need to improve the quality of the free car wash

Response from owner

Alfredo, thank you for taking time to leave us the great review! We appreciate the 5 stars and your business.

May 2, 2022

February 10, 2022

David Rieck

Great service department. Honest and very quick in and out. Would recommend for service or sales!

Response from owner

David thank you for your great 5 star review we appreciate it and you!

September 18, 2021

January 14, 2022

Joe Murphy

Good service! These guys are great!

Response from owner

Joe, we want to thank you sir for taking time to leave us this great 5 Star review! We appreciate you.

January 24, 2022

December 10, 2021

Douglas Peterson

Very satisfied with Tom Roush Mazda. Service team leader, Scott, was great to work with. Very thorough explanation of needed services. Helped me decide service priorities in a very professional manner! I highly recommend buying your next new or used car from Tom Roush and sticking with them for your service needs!

Response from owner

Douglas, thank you for the five star review! We appreciate it.

December 27, 2021

November 17, 2021

Deb E

The staff was professional and friendly. Service was performed in a timely manner.

Response from owner

Deb, thank you for taking time to leave us this great review we really appreciate it.

January 24, 2022

September 24, 2021

Erin Geddes

Service department is great! Love that they send videos of things they've found on your car and send it to you while you wait. Very nice and professional people working.

Response from owner

Erin, thank you for taking time to leave us this great five star review we appreciate you.

September 28, 2021

July 30, 2021

ashley bailey

Great service and great communication while they had our car for a few days!

Response from owner

Ashley thank you for allowing us to be of service to you and for the great five star review!

August 5, 2021

July 9, 2021

Timothy Rikkers

Always a good experience with these guys. Staff is not pushy and the service department excels. They do not nickel and dime you over unnecessary maintenance OR fight you if you choose to defer items on your work order. They live up to Mazda's rising expectations

Response from owner

Timothy thank you! We appreciate your kind words and this great five star review!

July 12, 2021

May 5, 2021

Lisa Coverdale

Quick and complete service. Friendly and professional staff. Great customer experience all around.

Response from owner

Lisa thank you for your kind words and fantastic five star review! We sincerely appreciate you!

May 11, 2021

March 5, 2021

Jim Freudenberg

Corey McDole was a great service advisor, kept me in the loop through the process and was very honest and fair with me. Will be going back next time.

Response from owner

Jim thanks for the great review we look forward to seeing you soon.

March 6, 2021

January 10, 2021

Sean_2.15.15 Henson

I always have an excellent experience at Tom Roush. It's an amazing and exciting place to have my vehicle serviced.

Response from owner

Jace, thank you for your five star review! We truly appreciate you and look forward to seeing you here again for your next service.

January 12, 2021

December 23, 2020

Ronda McClurg

Service is always awesome and with a smile. Love this place!

Response from owner

Ronda, thank you for your great review and we appreciate you allowing us to be of service to you!

January 9, 2021

December 10, 2020

Rich Bergstrom

Tom Roush service department is always a great experience. They are efficient and listen to their customers needs.

Response from owner

Rich we really appreciate your 5 star review and thank you for allowing us to service your vehicle here at Tom Roush!

January 9, 2021

December 2, 2020

Martie Hensley

Professional, thorough, great communication, timely and waiting area is very comfortable. Only place I’ll go!

Response from owner

Martie, thank you for your Five Star review we appreciate it!

January 9, 2021

October 24, 2020

Jose96David

Very pleased with their service, friendly, very helpful staff.

Response from owner

Thank you for taking time to leave us a great review! We appreciate you being a customer here!

October 27, 2020

October 5, 2020

W H P

They went above and beyond, excellent service advisor and department

Response from owner

Thank you for the the great review we appreciate it and your business.

October 27, 2020

September 10, 2020

T Bailey

Great service experience. I would not go elsewhere in Indy.

Response from owner

Thank you for your review, we appreciate it and you continued business here at Tom Roush.

September 17, 2020

September 2, 2020

Steven Click

I called in at noon to get an oil change, multi-point inspection and diagnosis on an already known issue. I said upfront I was from out of town and needed to pick up the car by the end of the day, they assured me this wasnt an issue. I was clear that I only wanted an oil change and inspection performed, and didnt want any other issues the car had fixed. After arriving I entered the service department and spoke with a gentleman about my phone conversation. They were familiar and began helping me, then told me my car wouldn't be done until Wednesday. I reiterated that I needed the car back today regardless if they were able to get everything done. Around 2 hours after I left the dealership I call to get an update on my car and they told me it wouldn't be done today. I responded that I definitely needed the car back as I had already mentioned and he said that they would do the oil change and that was all they would be able to get done today. Alright a little disappointing but I can live with it. I arrive around 5:40 to pick up my car from the oil change they said I would be getting. After waiting 10 minutes for the employee to help me, I tell him my name and he then isn't able to find my ticket. After scrambling around for a few minutes they are able to find it. He then tells me that they weren't able to perform the oil change and that the car was still in the service department due to the fact that they didnt know I was picking my car up today. They told me to wait outside the service bay and they would get my car right out. I then watched my car teeter on the lift and then the service employees point at a specific part on my car for around 20 minutes. The service employee I had been speaking with came out and asked if they got my car. I informed him no, I believe they were having trouble with the lift. He went over and then told me they had a issue. The issue they had was the mechanic locked my key in his tool box. That was an obvious lie as they had been struggling with the lift and we heard creaking as I watched my car rock on the lift. After they finally got it on the ground they had been checking out a specific area on my passenger side. Finally they got my car off the lift and I was able to leave. In short, I dropped my car off for an oil change and inspection and got nothing but a horrible experience!

Response from owner

Steven, we appreciate you taking the time to write a review of your recent service visit here at Tom Roush. I am sorry your experience was not what you expected. We strive to provide all of our customers top notch service and it appears we did not meet your expectations. Please give our service Manager a call here at the store at 896-5511. We appreciate your time in bring your experience to our attention.

September 17, 2020

August 14, 2020

tomswan66

Great service at Tom Roush Mazda! Being able to schedule online is so convenient...waiting area is comfortable...and the wait wasn't very long! Good, quick service!

July 31, 2020

Jeffrey Muench

Great service, courteous staff, pleasant surroundings, what more can you ask for? For me, the answer is nothing.

July 30, 2020

Rick Miles

Excellent service, as usual. Great prices. Quick turnaround on my oil change. I've never had a sub par experience here. Tammy is a pro.

July 30, 2020

Ricky Johnson

I’ve been coming to Roush Mazda for the last 6 years. It’s a great comfortable place to wait on your service. Big screen TVs and doughnuts are always there for the morning customers. Custom coffee machine as well

July 15, 2020

Grant Kimsey

I've had an excellent service experience so far at Tom Roush. I've had a couple warranty claims that were taken care of promptly and with perfect attention to detail by technician Tre and service advisor Scott. Looking forward to using them for all my service needs!

July 4, 2020

Michele Noel

Over and above service, as usual. Thorough, reliable and prompt. Kept me informed throughout service. Why they have kept my business for over 20 years!

June 26, 2020

Kathleen Williams

Best service department! I'll buy my next car here because of the wonderful service I receive for my CX-5, even though I bought it in Florida. I just bought a CX-9 from this dealer. Best place for service and sales

April 15, 2020

Erin Turinetti

Quick and painless. Courtesy car provided so that I didn't have to wait around.

February 13, 2020

Eric Schwartz

I had a great experience getting my Mazda serviced. I was in and out and they took the time to go over everything with me and show me the parts they were replacing. I would recommend Tom Roush for your Mazda service needs all day long.

Response from owner

Eric thank you for your review we appreciate it!

February 15, 2020

January 16, 2020

Brennan Portz

Great friendly service and pricing I will definatly keep coming back.

Response from owner

Brennan thank you! We appreciate your feedback and look forward to seeing you again.

January 25, 2020

September 26, 2019

Al Ammons (ISCS Al)

As usual, warmly greeted, prompt service done on time. Great dealer and service department!

August 7, 2019

Patrick Propst

Great service! Great communication and follow-up!

March 26, 2019

Jeffrey Melin

We have enjoyed a long term relationship with Tom Roush for almost 30 years. During that time we have leased two Lincolns and purchased two Mercurys, one used Ford, one Lincoln , and two Mazdas. In all cases we felt the Sales representatives to be fair and honest, the service team to be knowledgable, and everyone to be a pleasant and efficient team. Every time we have looked elsewhere we wound up back at Roush.

March 15, 2019

6string - Dave

The service department is extremely efficient! The show room and waiting area is a comfortable and relaxing place.

March 2, 2019

Doug Miller

We tried the service at another Mazda dealer and were extremely dissatisfied. Roush Mazda is a bit further for us, but so well worth it. They treat us like we actually matter to them, and our 6 and CX9 leave there nice and clean.

January 31, 2019

Matthew Ditzler

I purchased my Mazda at the Westfield Tom Roush location and I have always received excellent service there. Due to the years of great service, when it comes time for me to purchase another car I will definitely return to buy another from Tom Roush.

January 12, 2019

Jeff Brown

As usual, the service at Tom roush Mazda was excellent! Yvonne and Scott kept me up-to-date on the progress of my vehicle. When it ran a little long, they made sure to let me know that they could provide a loaner car if I needed to go to an appointment since it was unexpectedly taking a little longer. Of course Jim Skinner, the sales manager, checked on me as well to make sure I was completely comfortable in the waiting area and asked how our 3(!) Mazdas were doing! If you've not purchased a car here, you should definitely give them a try!! They treat you like family!

December 30, 2018

Sandra Summons

Tom Roush has the best group of salesmen and service people. My salesman, Brent, always treats me like I’m the only customer he has. He is knowledgeable of all makes and models. This is the fifth car I have purchased from Tom Roush. I will continue to get all my service there as they treat everyone with respect.

December 24, 2018

Alberta Whitaker

Great Service. Friendly staff. The waiting time for the service to be completed was reasonable. Thank you Tom Roush Mazda!

December 6, 2018

Peter Fortune

I cannot imagine receiving more attentive service. I trust them completely.

September 17, 2018

DIANE MILLER

I have always had the utmost respect and been serviced promptly. The best place to go buy a vehicle and get top-notch service.

August 24, 2018

Charlton Warmoth

Friendly, knowledgeable Staff and good deals outstanding service Department would buy from again Thanks Rough Team

August 15, 2018

Denis Ryan

I really like the mazda service department. I have had issues with the sales department.

Response from owner

Thank you, Denis. We appreciate the feedback. It's how we improve and we try to never stop. We apologize for the unpleasant experience and invite you to contact the dealership at your convenience to address your specific issues. Our number is (317) 896-5561.

August 15, 2018

August 10, 2018

Anthony White

Horrible ! I came into the service center today 8/10/18 to get my 2008 Lincoln Airbag fixed due to a recall ! Once done one of the service center guys in a black shirt came to me and said “I have Good news & bad news, we replaced your airbag but we had to brake the Wood panel on your glove compartment in Oder to get to it “! Then he proceeded to tell me I was the second car that they had to do this to! He then went on and said “ I don’t know when we will have a part ready for that but we will be in touch “ with a nonchalant attitude! I told him it was unacceptable and I didn’t bring it in like this so something needs to be done immediately about this ! It’s a inconvenience of my time and not appealing ! I will be keeping in touch everyday my self until this is resolved ! I also have the pictures as well!

Response from owner

Thanks for the feedback, Anthony. And, our apologies for the unpleasant experience. Hopefully, we've addressed this issue to your satisfaction. If not, please contact us as soon as possible and we'll do our very best to make it right.

August 15, 2018

August 5, 2018

Jeff DeGroot

The service and service adviser were fantastic, efficient, and just as promised. Although the car wash was a nice gesture, it appeared it was sprayed down with a hose and squeegeed off on the auto finish, you could skip that next time or actually use soap.... over all, very satisfied.

Response from owner

Thank you for the feedback, Jeff. We appreciate the opportunity to improve our service for you!

August 15, 2018

May 2, 2018

Jim Edwards

The service team at Tom Roush has consistently been one of the best I've experienced.

March 8, 2018

Googlicious Bytes

Switched Fr: Ray Skillman Where I Originally Brought Thai (My New Car) To: T.Roush For Svc...Just So Much Better Svc Wise, Friendly Staff (Spl Thx To: Yvonne Rogers - Mitsubishi Svc Adv & Tammy Jones - Dealership Cstmr Svc Rep) They Treat U Like They Care About Ur Car...Hvn't Had The Pleasure Of Deal'n W/Sales Staff - But Will Definitely C Them 1st When Ready 2 Buy Again😉

January 21, 2018

Gayle Gilmore

The service was great, and the people very friendly. The service advisor kept me up to date on the progress of the service.

January 18, 2018

loralei campbell

Always a wonderful experience at Mazda. The service technicians who greet you are always pleasant and know how to help you. They are courteous and want to get your problem solved as quickly as possible. I had fender bender and when I brought my car in they found a problem that the company fixing my car did not find. This Mazda store is fabulous!

January 12, 2018

Cary Myers

My car does not make noise anymore. Though I am disappointed that my Mazda3 needed to have new front wheel bearings (both sides) after only 140,000 miles, I do appreciate the quality work performed by the Tom Roush staff.

November 18, 2017

Veronika Shumaker

Really excellent customer service both in sales (no joke) and service. I've never had such a good experience purchasing or servicing a vehicle. Thus is probably where we will purchase all of our cars from now on.

October 20, 2017

April Kosinski

I highly recommend! Corey, the service manager, is awesome! He is always so helpful and takes care of the customers quickly and efficiently! I always use this dealer because the service is so great!

May 19, 2017

Heather Loveday

I bought a used Ford Fiesta from here. I got a great deal and David was super helpful. And I got free car washes for life! There was a hiccup with the pickup of the vehicle, but it was resolved professionally. Their shop staff are organized and efficient every time I have needed the car serviced.

October 29, 2016

CMK

This is the fourth Lincoln MKX that I have leased from Tom Roush. All of my experiences from purchase to service have been top notch. Brent, the salesman is the best. He knows his inventory and he figures out your needs in order to find your dream car focusing on the budget you have set. Purchasing a car is the easy part to this transaction though. In the nine years I have done business with Tom Roush, the servicing of your car is always a positive experience. The entire staff is very professional and friendly. The facility is exceptionally clean. I would recommend doing business with this dealership and especially Brent!

December 3, 2015

Jeff Norus

The service department is the best. They are professional and knowledgeable.

September 11, 2015

Tony Prizevoits

When I say Tom Roush is one of the best dealerships I have been to, I mean it. I have purchased three vehicles from them myself, and have sent every friend and family member to them, without any issues. Their process is very straight forward, they did not push any unnecessary extras, and they came back with a very reasonable offer the first time. Unlike other dealerships, Tom Roush does not insult you with a lowball offer on your trade. The sales staff was incredibly friendly, and the service department is one of the best. If you are looking for a place to buy a new Mazda or Lincoln I would seriously visit Tom Roush.

August 24, 2015

Brian Secrest

Very great visit, staff was helpful and courteous. Couldn't have made my service any better. What great car service should be.

August 6, 2015

Dan Fowler

Great service experience. Kept me up to date on the status. Clearly explained the work being done and why.

December 3, 2014

Ann Bellefuil

I had another great service experience on my Lincoln. My car was serviced within the estimated time frame. It is over 10 years old and is running smoothly thanks to the expert mechanics at Tom Roush.

July 1, 2014

Ken Cafferty

Brent Cassidy did another great job of making sure that my car was instantly taken care of and that it was washed and ready to go just as promised. The service department got me in and out quickly and courteously. Finally everyone in the dealership was friendly and accommodating when I arrived and when I picked up my car.

May 19, 2014

Amy Kellough

I have always had my car worked on at Tom Roush Lincoln Mazda- they took care of me when I bought the car and they continue to take enormous car of me on every subsequent visit.

April 24, 2014

Kathy Moulder

Above and beyond good service, as always. I really appreciate the courtesy of you dropping me off at my studio while my car is being serviced; it's only a few minutes away, but still not something to take for granted. This is so much better than sitting in a waiting room....even with such a pleasant waiting area and friendly staff. I'll be back!

February 19, 2014

Marshall Howard

The service on my recent visit to the Mazda service unit was outstanding. They provides excellent service and I was in and out in a reasonable amount of time. Oh, The COFFEE was very good also. Professor Howard

April 1, 2013

Victoria Swider

Quick and painless, nice waiting area, and the service people even took an extra coupon I had. Carwash could have been better but hey, it was free. Great experience.

February 27, 2013

Lori Solomon

The Tom Roush Service Department is wonderful. Since purchasing our CX-9 from them last year, they have been wonderful fixing and maintaining our vehicle. Recently, we had a malfunction with the hatch not closing. We immediately drove it to the service department and they were able to quickly fix it, on the spot. The team is quick, professional and so easy to work with - something we appreciate and respect. We will continue servicing and purchasing from Tom Roush in the future!