Customer Service

Beth E

We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.

Julie Gordon

Always was great CS. :)

Danny Laser

I was shocked how fast my and courteous service was completed. I was there about 25-30 minutes! Really impressed!!!

Joy Quinn

Came in for a repair with no appointment. Everyone in the service department went beyond the usual to fix the issue in just 3 hours. Very happy

Elizabeth Todd

Excellent thanks.

Lucia

I bought my car here six months ago and had a great experience with Garen. He was very helpful during the car selection process, and everything went smoothly. Even after the purchase, he has always responded quickly to my questions. He’s professional, friendly, and very supportive. Highly recommend working with him!

James Doyle

Professional staff Kept me informed.

Melinda Sommer

You are always friendly. You care about your customers. I have never been unhappy with anything you do.

Diane Jessop

Nice place to do business. Freddie went above and beyond for me!

Cliff Hankins

Their service communication is awesome, from appointment reminders to the service itself. I can’t be more happy with this group.

Dan Mitton

I was impressed with the courtesy and professionalism of the staff. They were very easy to deal with and honest.

Sharon C

I went to Roush Mazda for my daughter today. She had issue with her heat not working. Thank you for the quick convenient service. Scott B. & Crew excellent service✅

Greg Bellman

Brent and everyone was just great

Bruce Cook

pleasant experience all around

Katie Gruber

Fantastic customer service!! I highly recommend 😊

Stacy Dedrick

Always friendly, respectful and I get great service.

David Nickel

Clay Gasway went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Clay!

OSCAR CARVAJAL

Always I have the best service in Tom Roush Mazda. Thanks a lot!

Noah Scofield

Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.

Dream X

Staffs are very professional and nice

Margaret Baranowski

Smooth customer service experience. Highly recommend

Michael Dickerson

Professional & courteous as always.

Nicolette Terrell Beasley

They were awesome

Rebecca Maas

Everyone is always friendly and helpful and i love the video of each inspection! Thanks

Shona Bedwell

Jon in Service is so awesome to work with each and every time! Very thorough and friendly.

Robert Emerick

Quick, friendly and professional service as always!

Aaron Senzell

Excellent customer service from the service team- Scott, the manager, in particular. We did not buy our Mazda at this dealership but the dealership we bought our CX5 from told us we had to take it to a Mazda dealership. Tom Rousch had to keep it longer than expected so to make it convenient for us they gave us a loaner car until they could resolve the problem. Great customer service and there’s a reason why this dealership has 4.8 star reviews!

Cara Taylor

Always 5 stars! They make it easy.

Chris Ebling

Communication, rates and overall level of service is top notch.

Jeff Reider

I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business. The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process. I highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.

Denise Brown

Fast efficient and friendly service.

Elianor Maranian

Every one was professional, very nice, I would give him 10 stars if I could.

Karen Sigman

Easy to set an appointment same day! Friendliest people!

Andrew Feikes

Excellent service and experience. Mike was great to work with!

John Poulin

Great service. Scott Bumgarner assures that we receive excellent service. We will return.

Tim Day

Scott at the service desk was very helpful and friendly.

Frank M. Leap III

I highly recommend this dealership! Lee, the salesman, was absolutely great—he picked the perfect SUV for my partner’s needs, and we couldn’t be happier. The staff was friendly, and the service was excellent throughout the entire process. No pressure sales and outstanding customer service.

Amanda Schrimshear

Everyone was so nice and they were very helpful!

Drake Morris

Brent was a pleasure to work with! He made the process of buying a car easy, efficient, and comfortable. We are very happy with our purchase and would consider buying from them again.

Touba Taheri

Mike Spear helped me get my car, and he was amazing! Super helpful, knowledgeable, and not pushy at all. It was my first time buying a car, and he took the time to answer all my questions. Definitely recommend this place if you’re looking for a Mazda

Jeanette Monte

Service was great. Jon was very helpful and took the time to answer all of my questions.

Bill Arnold

Another solid service experience at Tom Roush Mazda! Always a pleasure!

Jim

Roush Mazda is straightforward to work with and I've always been satisfied with their service.

Bruce Lawhorn

The staff was friendly and finished the oil change before estimated time and a free car wash.

Chad

Several years ago when I went to buy a car there, they shunned me and said my credit wasn’t good enough. That’s OK. They treated me like garbage in the process. I bought multiple Hondas in multiple BMW since then and have credit to where I could buy every car on your puny little lot. I want you to know I never forgave and I will never forget the awful garbage treatment at your place gave

Ron Hampton

Very cordial staff. I was taken back a bit at the basic $175 charge to diagnose the issue, but the charge was deducted when I approved the repairs. Repair costs have certainly raised tremendously , and were a bit difficult swallow, given I’m retired and on a fixed income. But with the repairs completed, my ‘92 Miata is back on the road! They did a good job, and seemed very honest and caring.

Lou Domonte

Excellent knowledgeable friendly and courteous staff. Very Professional.

Thomas Ringham

Great experience with our sales representative Ryan Ott!

Katie Wildermuth

We recently visited Tom Roush Mazda and had an exceptional experience from start to finish. The team was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Mike, Brian, Chris, and AJ the General Manager were especially helpful, patient, honest, and never pushy. They took the time to answer all our questions and made sure we felt confident in our decision. The dealership itself was clean, welcoming, and well organized. The entire process was smooth and transparent with no surprises. We truly appreciate how easy and stress-free this process was. I highly recommend Tom Roush Mazda to anyone looking for a great car-buying experience. Their customer service is top-notch, and they go above and beyond to make sure you’re happy!

Charisma

Amazing customer service! They were packed when I went in for my appointment but the line moved quickly and the service was great.

Marcie Knafel Real Estate

Everyone is friendly, there's a nice area for me to work while I'm waiting and service was quick!

Parker Black

Everyone was very helpful in getting my daughter her new Mazda. Great help getting everything all set up and completing the sale. Makes me want to look at Tom Roush for my next car.

Cindy McCauley

I’m sure most of you know the term “used car salesman”, this is not how anyone is at Mazda in Westfield. Our sales associate Jordan Brown helped us pick out our new CX 5. During the process we sent text and emails with our questions. If Jordan was with customers and couldn’t get back to us within several hours, then the GM sent us an email answering the questions. Every single person at Mazda that we came into contact with was honest, open and not at all pushy. WOW how nice to find a Dealer with these attributes. Even after we purchased our car, I forgot how to work some features and Jordan got in the car with me and went over them again. We had a great experience and will definitely recommend Tom Roush Mazda! Cindy and Bob

Naomi State

Top notch customer service from Mike and Filip. Thank you.

JCK Miller

Customer service is always friendly and timely.

Julie Butt

My dad visited this week and the service team was very helpful. He kept harping on how nice the people were with helping him set up his phone in his car. Apparently “Skip” is the most helpful person he’s met this year, thanks for making our summer much easier.

amanda gifford

I had a great experience at Tom Roush and Brent helped tremendously! Highly recommend!

Nicole Gibson

I bought a Mazda CX-5 recently. The customer service was excellent and I love my new car!! Thanks Mike Spear!

Noah

Shoutout to the parts department Ike/Dylan for helping me figure out what I needed and then providing world class service to make it happen.

Craig Mathews

They were super helpful able to get my work done in less than two hours. Help me out with everything I needed. I will be going back.

Beth Troxell

I want to share an excellent experience I had with an employee of Roush Mazda in Westfield, IN, last week. I was having trouble with my Apple Carplay disconnecting while I was driving. After trying everything I could including reading the manual, watching You Tube videos on the subject, and consulting two car aficionados I know, I decided to go to Roush Mazda and see if a salesman could help me. I remember when I bought my Mazda 5 in 2019, the salesman showed me how to use car play. Figured if anyone might know how to help me, it would be a salesman. Once hearing i needed help, Ryan Labellarte offered his time. I admitted why I was there and had no intention of buying a car, but he gladly listened to my problem. I explained I was leaving on a road trip by myself and I didn't feel safe with this problem occurring. Being 71 year old woman, who is not tech savvy, he had to take time to explain basic things while trying to resolve my problem. After 45 minutes with me, he did figure out the issue --- an issue with Siri. It was obviously not an easy task to diagnosis this problem. He was nothing but patient, kind, not patronizing, and was clearly interested in helping this clueless woman, I couldn't thank him enough; he just told me to have a good and safe trip. WOW! Most salesman would have been thinking "I could be selling a car" and thus give up and excuse himself. Not Ryan. He was determined to help me despite the time it was taking. This young man is destined to be successful. He is quite intelligent and cares about the customer. Tom Roush is lucky to have him on their staff! My next Mazda will be purchased from Ryan Labellarte!

Israel Munoz

Worst experience I’ve had in a car lot! The sales person was eager to sell and friendly. Unfortunately the sales manager was a total prick! Talked to my partner and I like we were beneath him, I will never return or buy anything from any Roush dealership ever! Went to Skillman 30 mins away payed below MSRP was treated with respect and got the price I wanted for a new 2025 MX90. (Edit)… The post below Roush replying to my post is a total lie a fabrication, I was never given an offer or counter offer at all! Maybe you should call me instead and get the facts right before replying on a true honest post! Never was I offered msrp the sales manager said he wasn’t going to give the car up at that price. Get your facts right then reply!! Further more your Yelp reviews are only 2.7.

Joshua Beecher

AJ Roush, is the man! I had an issue and he worked with me until it was resolved. You won’t find customer service like this at any other dealership.

Nicole Kelso

My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day. However, Marvin Lucas was AMAZING. He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted. He gave us more options and we left with a "new to us" CX-5. We couldn't have been more pleased to his attention to detail, communication and listening. It was truly a pleasure. Thank you!

Hope McKay-Miller

Super fast, friendly and professional experience!! Everyone is always so helpful!

Tony Sales

Service was excellent and very efficient. Easy in and out.

Kenneth Lahey

Ryan and sales team were professional and patient. Great communication and follow up from entire staff.

John

Great service less time than was told.

James Higgins

I appreciate being listened to and having the opportunity to speak with the service team. Thank you for your service.

Dan Mathis

Scott was great. It was my first experience at Tom Roush Mazda, and he really made me feel welcome and that my car was getting real attention. Very much appreciated!

Darren Hydrick

Had a really good experience at Tom Roush. We bought a used BMW from them and within 30 days of buying the car had to do extensive repairs to the car. Instead of us paying for the repairs they were able to get us into a newer used Lincoln that is in much better condition. It was an amazing experience and highly recommend this dealership to any one I know. We’ll definitely come here again when I need another car!

Stephen Coffer

Scott always makes the service trip easy. Thanks as always.

Ron

Service was fast and painless. Thanks guys!

Jewell Morow

TRM have been my go to for my little Mazda. They spoil me with Mercedes level service. I especially like how the tech provides a video. The wait room is pleasant too.

Andrew Worswick

Purchased 2 cars at Tom Roush and have had a great experience both times. Top notch customer service and definitely not the typical car buying experience. Will be a customer again...

Karen Keating

I worked with Brent Cassidy and selected a new Mazda CX-30 Premium Turbo. He was patient and kind, and even invited me back to do a deeper dive into some of the cool features.

Michael Mitsch, Sr.

We had our son bring his car in to have a splash shield replaced on his Mazda 3. The check of the car was excellent, the Dylan in the Parts Department treated him great and we are very appreciative. Great experience and great people!

Angelica Florence Fabiana

Had to come back the second time but we had an amazing experience at Tom Roush Westfield. The place is clean and the staff are very polite. Thanks to Roger who greeted and accommodated us first, he’s the best! And to everyone who made the transaction smooth, a big thanks too!

Andrew Clark

This is THE place to go for Mazda. I've had negative experiences as a couple of other Mazda dealerships, but these folks are doing it right. Incredible service, helpful team, attention to detail and care. I drive out of my way for this one.

Alicia Mendoza

Nathan was absolutely great! He was so helpful and honest about my car.

Damian Neeld

The inspection and diagnosis video was unique and very satisfying. Everyone was friendly and professional

pia stewart

I had the absolute best experience here! I was really pressed for time and couldn't stay long! Freddie was the best consultant I've had. The entire experience was top tier! I had to come back late and the finance person still took his time to explain and answer questions. Thank you guys for making my experience amazing! You have a customer for life! Keep up the great work!!!

Manet Shettle

Always efficient but with excellent service.

Dave Floyd

Great and fast service with Nathan!

roseanna madea

Rodger and Jeff Duncan who both excellent work with

Sue Winebrenner

Everyone was friendly and professional. It was a quick oil change.

Alice Haag

First service visit. I was very happy with the service department. I am so happy we picked this dealership. Everyone is so friendly and helpful. Love my Mazda!

Chinmay Dani

We recently bought a new 2024 Mazda CX-5 Select from Tom Roush Mazda. Larry Graves helped us throughout the entire car buying process and our experience was amazing & hassle-free! We chose this specific dealership because they had impressive ratings/review online and our visit was equally positive. I will recommend checking out Tom Roush Mazda to anybody looking to buy a new car in the Indianapolis area.

Kasey and Matt

Just moved to the area and left a message for service over the weekend while they were closed. Scott called me back first thing when they opened Monday and was kind, patient, and answered all my questions. Excited to have a Mazda dealer nearby with such great service. Thanks Scott.

E Dub

Great customer service...my third lease with Roush, so I'd recommend the dealership to anyone!

Weston Bryant

My wife and I bought a 2018 Grand Caravan from Tom Roush in April. We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service. It was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy. With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.” Lots of promises. A few hours after my wife picked up the van, the check engine light came on. I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.” I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust. The service diagnostic revealed two engine evap codes. In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly. I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional. At worst, unethical. I don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty. Live and learn, I guess. There were some good things I could say. The manager was very kind and entertained our kids while we were shopping for the van. If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review. Buyer beware. Lots of empty promises.

Philip

It's worth the slightly out of the way drive to get there now after US31 changed a lot of intersections. The sales staff were all very helpful and friendly

Elizabeth Hutton

Poor communication and extremely poor customer service. Absolutely no regard for our time. We will never purchase from them again.

Cheryl Crone

Everyone is friendly and willing to answer any question and help with anything!!

mark Hollingsworth

Scott in service is great very friendly.

Steve Yegerlehner

As always received prompt, polite, friendly, and attentive treatment when I had service done on my 2011 Mazda 3.

Pam Underwood

I had the best service from Garin. He found the exact car that I had asked for. He took the time to patiently answer all my questions. And I compared the price of this car with others on-line and received an amazing deal.

Katie Kingery

The team was fun and efficient. I lived far and they catered their schedule to work with mine. They were really busy but handled all customers well. I will be a returning customer.

Goeun Lee

My salesperson Brent was great. Friendly, respectful, and helpful.

Michael Hobson

I purchased a used CX5 at Tom Roush recently. The vehicle was kept in wonderful condition, and the pricing was the most competitive on the market. The buying experience itself was relaxed and comfortable. I worked with Freddie, who was so knowledgeable and genuinely seemed to care about me as a person - not just as another customer. Would recommend Tom Roush to anyone looking to purchase a new vehicle.

Jacqueline Herdman

Fair, honest pricing for service! We had a bad experience at another Mazda dealer for service and when our 2018 6 needed a diagnostic I decided to bring it here since the reviews were good. And the reviews were right! I thought them sending a video of the inspection findings was so cool and informative; in all the years I’ve had Mazdas, I’ve never had that! My service writer Jon was kind, informative, and so understanding when it came to explaining what needed to be done and what we could wait on based on cost. Being able to text him and see what’s happening was also so convenient. Getting a loaner when the work was expected to take a few days was hassle free. And our car was done right on time! She runs like a dream now! Every person I came in contact with at this dealership was polite and friendly. Thank you to everyone here, I will be back for any of my Mazda needs!

Shannon Fitzhugh

Staff is friendly and professional. Decent value for the vehicle traded as well as the vehicle purchased. Would recommend to family and friends.

Jing GAO

They are doing the great job thank you

Annie

I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊

Charlie Geier

We had an amazing experience. Pete was awesome. We never felt pressured and he was able to answer all of our questions and help us a find a vehicle that was perfect for our family. I recommend everyone go to Tom Roush!

Susanna

Had a great experience shopping for a new vehicle. The team made it an efficient and easy process.

Kelli Stallworth

Brent was fantastic! Great overall experience!

Lucas O.S.

Purchased a used vehicle, ran into an issue shortly after purchases and the dealership/service center were very helpful in sorting it out and even gave some good advice on prolonging the lifespan of my vehicle, would recommend for any new car buyer!

indyjam 65

Mice evicted from my engine, wires fixed, oil changed. Excellent customer service!

Charlotte holt

Very professional and accommodating! Love my new Maxda X90

Dawn sunrise

Have bought multiple vehicles from here. Would highly recommend. Always treated with the utmost respect and care.

Betsy Lange

Always great service at Mazda with friendly, customer focused staff. Its great to get a clean car back too. Love my CX 30.

E E

They did all the requested work and did not push for me to do the other things today. Very polite and the waiting area is nice. It did take 1.5 hours instead of the estimated one hour.

David Lomack

My experience at Tom Roush Mazda was awesome. The service rep, Scott was kind, knowledgeable and understanding. He was not afraid to look back into the car's history to see what maintenance had actually been performed to avoid repetition. I am always greeted and treated with respect. Thanks for the opportunity to provide feedback!

Shawn Gardner

We stopped here sort of randomly due to car-gurus showing a car we wanted to see. Freddie helped us out and made the experience quick and easy. The car was cleaned and polished when we were done. Good service!

Robert Peterson

Schedule normal maintenance, in/out quickly, customer service friendly and the work was done promptly. Great job guys!

Miguel Dungo

Scott Bumgarner and team was fantastic. We had a very smooth visit. Thank you!

Nicholas Gould

Great customer service from the sales team, especially Larry.

Wayne Majors

Service reps are outstanding. They have always done great when dealing with their customers.

Mick Hinkle

Top notch ! Answered all questions and completed service exactly. Great job, fellas !

Alexis Arosteguy

Great service! Pete did a wonderful job helping us. Staff was all friendly & helpful in all aspects.

Steve Smith

Bob Wood was no nonsense and easy to deal with. Bought a beautiful CPO CX-5. They addressed all of my concerns prior to purchase. Was nice to meet Tom Roush after the deal was done. Having him stop by to shake hands was a nice touch. Glad I found this Mazda store.

Amy Hartzell

We were told we were next in line for financing and 2 hours later we were told they had 4 others before us. Colossal waste of our time, we just left.

Suresh Jagannathan

Extremely professional and courteous service. Overall, a very pleasant purchase experience.

Jerald Faulstich

Great experience. Larry at Mazda was fantastic to work with; extremely happy I went to this dealership. And very thankful for an easy, informative no-pressure purchase.

William Schulke

I really appreciate the great service I get at Tom Roush Mazda. I highly recommend them for your next purchase and/or service.

Ruby Smith

No complaints here! Great service, thorough, communication excellent, informative and prompt. :)

Chris Johnson

I genuinely dislike the car buying process for the same reasons that everybody else does, but Tom Roush Mazda helped break the mold. I had excellent, professional, honest, and personalized care from Freddie. Freddie helped break down exactly what I was looking for in a vehicle and matched me with a great option. I am extremely pleased with my CX-50, and would recommend you speak with Freddie at Tom Roush if you're in the market for a new ride!

Mary Rhea

John, the front desk guy was wonderful. They have absolutely great service and reasonable.

Regina McDowell

This is my 2nd Mazda purchase. They did not disappoint. Service remains very good. Nearly painless experience of making a major purchase!

Hudda Bokh

Loved my new Mazda CX5. All the details and features are very nice. I recommend it for everyone seeking space, elegance and comfort all in one car.

A F (AF)

Thank you for taking care of our family and helping us to find a new vehicle!!! We absolutely love it and slept very well last night knowing we made the right decision!! Garen and the whole entire staff were all amazing- super nice, polite, personable and knowledgeable!!! We are really glad to have shopped at your dealership and will be back for any car shopping needs!! Thank you!!!

Jeremy Williams

I am so happy with my 2020 Mazda CX-30. The dealership and its employees were fantastic. They definitely have earned my business for years to come.

Sharon White

Employees were all beaming with smiles, are so friendly, and helpful. Even though I was only going to the service department.

Jenny Yahl

I had just been in an accident when I found Tom Roush's group and to say I'm happy I landed here is an understatement. My husband and I were both in the market for cars and had a unique financial situation. Walking into a dealership can be intimidating as a woman, and were met with nothing but respect and genuine support. Our salesman, Lee Wildermuth, was incredible. He listened to what we needed and came up with several options to get is what we needed. There was no stereotypical sales behavior whatsoever, as Lee treated us like we'd been long time customers he'd known forever. I couldn't imagine going through this process without Lee in our corner. Lee, AJ and Brad worked TIRELESSLY to make things work for us on the financial end, allowing us to have cars we love. I am forever grateful to this team and will be back for any car buying needs. 1000% recommend!

Haley Spiegel

This was by far the best buying experience I have ever had ! During the finance process we were informed every step of the way and updated. Paperwork was quick and everyone was extremely friendly and included my 16 year old in the process since we were buying the car for him !

Bill O'Connor

Had a great new car buying experience working with Garen Gibbs at Tom Roush Mazda. I love the CX5 and the easy process. It takes an extra turn to get there now because of US 31 but it's worth it.

Paula Lowe

Customer service is why I drive 50 miles away from home. The service department writers and techs are professional and caring. Thank you!

Matt Nichols

Great experience. Friendly, helpful, accommodating.

Janet Davis

Great to deal with. Very friendly and knowledgeable. Brent and Moe both know their stuff!!

Lori M

Everyone was professional! Jackson was very accommodating and friendly and Moe was a pleasure to work with.

Ignacio Montes

Fast service and kindness with the Seller and Bisnes manager TANKS. TOM RUSH AUTO GROUP

D L

Jon was awesome. I feel everything was done very thoroughly and communication was great. We were given a very nice courtesy vehicle while our vehicle was being serviced and i am very pleased with how everything turned out. Will definitely have service done here in the future and hopefully a new car.

C.G C

From A-Z an fantastic experience! Roger was truly an exceptional professional 🌞

Derek Price

Always excellent and honest service when I bring my CX-5 to Tom Roush Mazda. Thanks for the "no stress" engagement. The video assessment of the car is a cool new feature!

Steph Clemmons

After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!

Sunil Javali

The service was good as always. The representatives are very friendly.

Taylor Hippler

Still in love with my Mazda CX-5. Larry Graves and the staff at Tom Roush Mazda made leasing my first car a wonderful and stress free experience. If you are looking for a car dealership that goes above and beyond to earn your business, Tom Roush Mazda is the place to go and I highly recommend you ask for Larry!

Robert S

Purchased a CX5 from this dealership. Appreciated the people and their desire to make us happy with our purchase!

George Kelley

always feel like they care about their customers.

Tim Byers

Overall a very pleasant buying experience. I'd recommend this dealership to anyone.

Patty Camp

Prompt courteous service. Lovely place to wait.

Alvis Hu

Tom Roush Mazda really changed my view to a car dealer, especially for their repair and maintenance services. Their price is surprisingly reasonable. And the turn around time is incredible with video updating car status. The waiting area is big, clean, and comfortable. Managers and staff are all friendly and knowledgeable. I also had excellent experience completed the transaction of my new CX-30 last year. Definitely a five star Mazda dealer I have ever seen as a owner who have had 5 Mazdas with 5 dealers.

Kayla Schaefer

We had a great experience working with Larry Graves. He was very helpful and would be back to do business at Tom Roush again.

Sean Rittenberry

Fast and thorough on my 02' Mx5. Excellent experience from beginning to end.

Chris Kreke

Excellent customer service! Responsive without being pushy, very helpful throughout the entire process

Jordan

I have been a loyal Roush customer for a decade now and just drove off the lot this week in a beautiful new red 2022 Mazda CX-30! With their excellent service in every department, Roush is the only way to go! Thank you for making my car experiences so smooth and enjoyable. I will always come back!

Thomas Atnip

Very friendly and always work to make things right.

Rebecca Romine

Very happy with the experience. Everyone was helpful and I love my new CX5!

Timothy Miles

Excellent dealership. No pressure, several cars to test drive. They even offered a refund if we wasn't happy with what we ordered. They will be my first stop next time. We love our CX-5.

Kellen Jackson

Everyone here is always perfectly courteous and professional and they gave me great advice over the years. I always felt well taken care of.

T Steve

I bought my very first brand new SUV with Tom Roush Mazda, 2022 Mazda CX 5 CE! I've been looking at this model since last year. Tom Roush Mazda is a very family oriented place of business and noticed this upon arrival. Billy was my sales rep and was very helpful and knowledgeable of what I wanted. He worked with me from start to finish. I like would to send a thank you to Moe the Business Manager, for explaining everything in regards with my lender and my trade in. Thank you both for making my dream into a reality!

Nancy Carter

Brent is amazing! He makes my life easier by knowing my needs and values my time. Thanks for making my lease so easy to obtain.

Annette Gobrogge

JT Boyle was very kind and responsive, making the car buying experience great! This dealership is not pushy but use the principles of being kind and knowledgeable. I would recommend them to anyone!

Susan Pickering

This was my third Mazda vehicle from this dealership and I was very impressed with the ease of my purchase experience. Billy went out of his way to make sure that I was satisfied with my new CX9 and to find exactly what I wanted.with all of the options I was looking for.

Carol Teater

The staff was friendly and helpful and made the whole buying experience pleasant.

David Rieck

Great service department. Honest and very quick in and out. Would recommend for service or sales!

Jaclyn Snavely

Friendly workers and great selection of drinks while you wait.

Trevor Haub

Buying our car from Tom Roush was an easy and smooth experience. Larry was great in answering all of our questions and making sure we were taken care of! We would recommend Larry and Tom Roush Mazda to anyone looking for a car!

Douglas Peterson

Very satisfied with Tom Roush Mazda. Service team leader, Scott, was great to work with. Very thorough explanation of needed services. Helped me decide service priorities in a very professional manner! I highly recommend buying your next new or used car from Tom Roush and sticking with them for your service needs!

Mary Ressler

JT Boyle our sales person was extremely excellent attentive to detail always available He made this experience of purchase from a distance effortless. Thank you so much for all your hard work.

S Kern

Our salesperson spent an entire afternoon with us. He was so helpful and knowledgeable. He was truly concerned first and foremost with our satisfaction and understanding. No high pressure. Everyone we worked with at this dealership was professional, helpful and patient. Would go there again and would also send others. Great business!

Xiaohong Li

Pete and J.T. worked with me for any question I had. They are really awesome!

Nicole Shaw

Great customer service, willing to put the work in for the price I needed on a newer model Mazda. Jonny Much, the finance manager and sales manager did an outstanding job. Thank you so much for my soul red Mazda 3 hatchback. I would recommend Tom Roush to anyone who’s interested in buying a car.

Jennifer Gruver

We had a Great experience at Tom Roush Mazda! JT was knowledgeable, patient and willing to go the extra mile to answer all of my questions! My husband and I appreciate his willingness to work around our schedules & keep us in the loop of new cars coming in!

Carla Eaver

Everyone extremely friendly and professional..great service