Car Purchase Experience

Shelly Henry

I purchased my very fun Miata from Freddie and took my parents back to him today to purchase a car. Freddie is awesome! Very friendly, honest and great to do business with. I highly recommend Freddie and will certainly return whenever I need another vehicle.

Taylor Clouser

Thank you Alexes for helping us get our first car purchase! Everything was so easy and smooth I can recommend him enough!

Beth E

We had a great experience at Tom Roush Mazda. The entire process was efficient, respectful, and clearly focused on good customer service. Brent was especially helpful—knowledgeable, straightforward, and friendly without ever being pushy. He made the process smooth and easy from start to finish.

Tom Blackman

Great buy

John Reinhardt

My new car purchase was actually a very enjoyable transaction. Mike Spear was professional, friendly, knowledgeable and the negotiation was transparent and open. I am pleased with the deal I got, and I think Tom Roush Mazda is happy also - the way it should be!

deb sorg

Thank you Brent Cassady! Very knowledgeable Salesman and made the purchase process easy. Will use the dealership in the future.

Lucia

I bought my car here six months ago and had a great experience with Garen. He was very helpful during the car selection process, and everything went smoothly. Even after the purchase, he has always responded quickly to my questions. He’s professional, friendly, and very supportive. Highly recommend working with him!

Tyler Gorman

Im not writing this for me nor the team at Tom Roush. Im writing this for you, the person on the hunt for the best deal and the car/experience you deserve. Ive worked hard, just like the rest of you! Buying a new car shouldn't have to be stressful or anxiety ridden. I live in Indy, searched and contacted nearly every dealer in Indianapolis and as far as Cincinnati. My first call was Roush, and my last call was Roush. Believe me when i tell you, dont waste your time thinking you're last call is going to be anyone other than Roush. But do your diligence. Call compare, contrast and get the best price you can. Im telling you, it will be from Roush! For me it was all about the best price. What i came to find out was that it is infact also about the experience. YOU WILL NOT HAVE A BETTER EXPERIENCE, OR GET A BETTER PRICE ANY WHERE ELSE! If you get the chance to work with Brent Cassady, lucky you! Guys amazing and extremely passionate about what he does. He will not, cannot, hands down refuses to be beaten and will make this venture enjoyable. Im here to tell you as well, while anyone you may deal with over there is going to do the same for you. Brents your guy! His 30+years of experience has likely rubbed off on every salesperson on the floor, making Roush the well deserved final destination everyone of you who takes the time to read this will choose. I rarely write reviews, im not a writer, i gain nothing from putting this out there. Im just a guy who wanted a car for his family, and got so much more! I hope this message helps you. Good luck and go get your car at Roush! Don't waste your time if the other guys wont put it on paper.

Shelly Keefe

It's been a while since we have purchased a car and we went in figuring it was going to be a painful experience. That couldn't be further from the truth. Rayshawn and Freddy were respectful and made the entire process from start to finish easy and transparent and it was a relief. We will be back when our next car needs replaced. And we'll recommend to anyone! Thanks for restoring faith in humanity!

Melanie

Had a positive experience buying my first Mazda from Tom Roush Mazda. Freddy was our sales guy and he made the process pretty seamless! I came in communicating a time constraint and they had me out in time to make it to my interview.

Diane Jessop

Nice place to do business. Freddie went above and beyond for me!

Brian

Garen was great to work with! Inquired online about a deal evening prior to the sale. The next day, dealt with Garen online and came up with good numbers in a few hours. Drove to Tom Roush to finish deal and after only an hour and a half of paperwork, drove off with our new CX-50! Easy! Highly recommend Garen and Tom Roush!

Bodach Smythe

Twice, I have needed a vehicle in a pinch, and twice, these folks came through. Ask for Brent Cassady, he's my sales guy.

Joan Jarvis

We purchased our Mazda after working with Brent. He was very thorough and professional. All in all it was a very pleasant experience. Thanks so much Brent!!

James Dillsworth

Absolutely love this dealership. Ever since buying my first Mazda from Garren Gibbs, to having my first service today from them. It’s always a wonderful and friendly environment and if I buy another car it’ll definitely be from Tom Roush Mazda.

Jill Boswell

Needed a newer car in a hurry in July 2025. Freddy D helped me but now looking back, only having the car for 6 months, there are transmission issues and a bad battery. This was my first experience with this dealership and I feel like I got burned. Will not buy another from them.

dgmunson

Dealer very easy to work with

Mark Redmond

Ryan and Fillip are excellent professional account reps. Scott the Sales Manager..was very professional and personal. This was the second car my family has purchased from Roush in 6 months. I have purchased 50 motorcycles and probably 30 cars in my life..so I know excellent when I see it. Do yourself a favor and go see these folks.

Kirollos Barsoum

Mike Spear was GREAT to work with. Very measured, knowledgeable, kind, and honest in his approach. Very much enjoyed the experience and would recommend him to anyone looking to buy a new or used car from Tom Roush.

Julie M

Purchased a CX-5 on 12/31/25. I was able to schedule an appointment online which was nice. Met with sales person Freddy D and he was excellent. Everyone at the dealership was helpful and I would highly recommend!

Noah Scofield

Inquired about a new vehicle. Jordan was very helpful and kind during the entire process. We ultimately did not end up purchasing the car due to a better deal elsewhere, but this dealership was transparent the entire way through.

Margaret Baranowski

Smooth customer service experience. Highly recommend

Michael P. Smith

Great buying experience and after the sale service

Abbey Levenshus

After a 10-month search, I was grateful to find Tom Roush Mazda and sales consultant Mike Spear. From the first interaction until we drove the car off the lot, Mike handled everything with professionalism and care. It was refreshing to interact with a dealership and salesman who still go the extra mile for customers. Mike made the purchase easy, and every individual we interacted with from management to finance did too. After spending hours online and on car lots and in test drives since last February, we have found our dealership and will be back when we are ready to add another vehicle to the family fleet.

Jeff Reider

I recently purchased a Mazda from Tom Roush Mazda in Westfield, Indiana for my business. The experience was excellent from start to finish. My salesperson, Marvin, was friendly, professional, and patient throughout the entire process. I highly recommend Tom Roush Mazda to anyone in the area looking for a quality vehicle and a dealership that truly cares about its customers.

Sonja Hartz

Hi, I recently bought my first car here! Supposed to be exciting for me right? Wrong. I bought the car off their used lot, it is a 2019 BMW 540ix with 61k miles on it, said all services were good, well taken care off. Me and my boyfriend hate auto start/stop so we started turning that off when driving and immediately noticed it idled a little rough, but could just be engine mounts going bad. I, not even after a month of having it, had a misfire code for cylinder 5. I changed the spark plugs and swapped coils around thinking nothing of it, code pops up again a week and a half later, cylinder 5 misfires again. My boyfriend decided to do a compression test to the cylinders and cylinder 5 wasn’t holding compression. I immediately try and contact the dealer and get voicemail every day for two weeks. I have damaged/burnt valves, something I could not have POSSIBLY CAUSED in the one month driving this car, let alone the first week when I noticed. The dealer finally called me back to tell me they were going to do nothing for me. I am now stuck with a $5,300 bill as a 23y/o who saved up all year working full time overnights in a hospital and weekends waitressing, while being a college student in nursing. Needless to say this has been the worst experience of my life and I have cried consistently for the past month due to stress of not having a vehicle and stress over how much this is going to cost and how I can work, things I should worry about for not even having this car for two months. DO NOT EVER GO HERE. I hope that all the people here who refused to answer my calls (and no I was not rude, I was just very hopeful that they would potentially help me out) or help me in any way, get their karma.

Vik

My husband and I just bought a car here this past weekend and had a fantastic experience. Marvin was very responsive and helpful when we reached out to him earlier in the week. He went above and beyond with helping us select the car that was right for us. We would definitely recommend this dealership to anyone interested in buying a Mazda.

Max Richey

Just bought a new car for my wife. Marvin was incredibly helpful and made the entire process easy and painless! I would definitely recommend working with Marvin or anyone at Tom Roush for your next car purchase!

Bruce D Ranger

Saturday, February 13, 2016 Tarek, Just wanted to thank you for expediting our delivery on Thursday for my 2016 Mazda3. Hope you and everyone at Tom Roush have a great weekend. Bruce Wynnedale IN 46228

LORI CHAMBERLAIN

I had a great car buying experience. Marvin and Fillip were so helpful and friendly. No pushy sales here. I love my new car and was really impressed with the extended warranties available.

Frank M. Leap III

I highly recommend this dealership! Lee, the salesman, was absolutely great—he picked the perfect SUV for my partner’s needs, and we couldn’t be happier. The staff was friendly, and the service was excellent throughout the entire process. No pressure sales and outstanding customer service.

Drake Morris

Brent was a pleasure to work with! He made the process of buying a car easy, efficient, and comfortable. We are very happy with our purchase and would consider buying from them again.

Touba Taheri

Mike Spear helped me get my car, and he was amazing! Super helpful, knowledgeable, and not pushy at all. It was my first time buying a car, and he took the time to answer all my questions. Definitely recommend this place if you’re looking for a Mazda

Sandy Hibshman

This is my second car I’ve purchased through Brent. He is truly a gem!

Katie Harrell

Mike helped me get a new car and was fantastic! He was never pushy and very easy to work with. We came in 3 different times to look at cars, then test drive, then test drive again and he was super helpful and knowledgeable every time. He made sure to walk me through all the new things/buttons on the car I wasn’t used to. Before I left I noticed a crease in the seal under my window and they made sure to make that right before I even left. 10/10

Hannah Clevenger

MIKE, MIKE, MIKE! What day is it?!? Doesn’t matter because Mike will make your day with a new Mazda! Thank you so much for the easy and stress free experience we had this weekend! Was so nervous and he eased my mind and made car buying an enjoyable weekend trip to Westfield! Thank you a thousand times over!

Kelly McAbee

In our 50 some years of buying vehicles, this has been our best experience! We had a unique situation and have to admit we were a bit high maintenance, but Eric accommodated us and treated us very well. We were in a situation where trust could be taken advantage of and it wasn’t at all! Although we worked through Eric directly, we found all the staff to be transparent and informative. This dealership is authentic!

Paul Beeman

My sales rep Ryan Ott made it any easy switch from Cadillac to Mazda and am loving the peppy fuel efficient SkyActiv turbo it’s very impressive. If you need top notch service look Ryan up he’ll take good care of you. Thanks again to the whole team over there!

Barbara Weaver

Had a good experience purchasing a new CX-5 after driving the previous one for 12 years and 162,000 miles. Our salesman, Marvin, helped us find the car we needed.

Carol Wojda

Both Sale reps were very nice and personable. Happy that Mazda came through with a good financing rate.

campcla

Great staff, efficient process, and perfect, reliable car!

Brian Colton

Buying experience was pressure-free and pleasant. Mike, ours salesman quickly helped find a vehicle in the model and trim we were looking for and was thorough in answering our questions. Will definitely look at reaching out to them again for our next vehicle.

Lisa Larkin

Our salesman, Fillip, was incredibly helpful, knowledgeable and always willing to accommodate our needs. We would recommend him to anyone. We are very satisfied with our new car!

Carly Hollensbe

Our second Mazda purchase from Tom Roush, and we were so pleased with the process! Marvin took great care of us - he was patient, understanding, and kind - great to work with! He even rode with us to our home garage to make sure it would fit. Stellar customer service!

Ali Griffin

Marvin was awesome with helping me find and purchase my first Mazda! I love my new car and can’t thank him enough!

Urvi Sethia

Thank you for making my car buying experience so smooth! Jordan was so helpful. In fact, everyone at Tom Roush makes you feel comfortable. They helped me bag a good deal for my car, and have been very responsive for all my questions and after-sale queries. Best in Indy for sure!

Katie Wildermuth

We recently visited Tom Roush Mazda and had an exceptional experience from start to finish. The team was professional, knowledgeable, and genuinely cared about helping us find the right vehicle. Mike, Brian, Chris, and AJ the General Manager were especially helpful, patient, honest, and never pushy. They took the time to answer all our questions and made sure we felt confident in our decision. The dealership itself was clean, welcoming, and well organized. The entire process was smooth and transparent with no surprises. We truly appreciate how easy and stress-free this process was. I highly recommend Tom Roush Mazda to anyone looking for a great car-buying experience. Their customer service is top-notch, and they go above and beyond to make sure you’re happy!

Murad Aburajab

Larry is an amazing guy very helpful and understood our needs to get my daughters first car . Unlike other salespeople who are pushover he gave us the room and time to consider our options . Great experience

Indya Trahan

Marvin helped me picked out my Mazda and I have had it for a week. Very pleased with my purchase and was happy with how easy marvin made the purchase happen for me.

Michael S

The purchase experience for our 2025 CX-5 lease was outstanding! Our salesman, Freddie, is knowledgeable, offered alternatives to make the process easy and enjoyable. Freddie and all at Tom Roush, THANK YOU!!

Dan McKechnie

We recently purchased our second Mazda from Lee. The experience was great as always. It is a relaxed atmosphere and their willingness to give the customer a good and fair price is something you do not find at many dealerships.

Parker Black

Everyone was very helpful in getting my daughter her new Mazda. Great help getting everything all set up and completing the sale. Makes me want to look at Tom Roush for my next car.

charles hopkins

My wife and I love our new 2021 CX30! The perfect car. For us! Becky in sales was great, can’t see us buying a car from anyone else in the future. Finance department was thorough and fast and dare I say... enjoyable? Thanks Tom Roush! Mazda’s are the car to buy and this is dealer to buy it from in Indy!

Becky Robeson

We just purchased a Mini Cooper S from Mike at Tom Roush Mazda and we could not be happier with the experience. We had a few specific requirements and custom requests, and Mike was happy to help. He went above and beyond with the customer service. Mike helped me find a company that did the wraps and coordinated the entire process of getting the work done. We could not recommend Mike or Tom Rouch Mazda highly enough!

Cindy McCauley

I’m sure most of you know the term “used car salesman”, this is not how anyone is at Mazda in Westfield. Our sales associate Jordan Brown helped us pick out our new CX 5. During the process we sent text and emails with our questions. If Jordan was with customers and couldn’t get back to us within several hours, then the GM sent us an email answering the questions. Every single person at Mazda that we came into contact with was honest, open and not at all pushy. WOW how nice to find a Dealer with these attributes. Even after we purchased our car, I forgot how to work some features and Jordan got in the car with me and went over them again. We had a great experience and will definitely recommend Tom Roush Mazda! Cindy and Bob

Corinna Schilling

Fillip and Skylar were great to work with on purchasing a new CX-5. They were both very knowledgeable and ensured a smooth transaction. I appreciated all their work and would recommend buying a Mazda at Tom Roush! Very happy with my new car and my experience at the dealership.

Alyssa Bettag

I could not have been happier with my experience with Marvin at Tom Roush Mazda. From the moment I walked in, he was incredibly professional and patient. Marvin took the time to understand what I was looking for in a car and patiently answered all of my questions, never making me feel pressured. He was very knowledgeable about the different models and features. He was excellent with communicating with me when new inventory came in and always made sure the car was in great shape for a test drive. I highly recommend Marvin and the team at Tom Roush Mazda to anyone looking to purchase a car.

Patrick O'Brien

Excellent experience...Seamless... pressure free and the way car buying should be... Thanks Mike snd the rest of the crew for making it too easy to drive off in my beautiful new ride.. Five stars across the board from sales to the finance office.. Thanks everyone

Aaron Koeske

We had a fantastic experience at Tom Roush Mazda thanks to Fillip Beyl, who went above and beyond to help us find and purchase our 2022 Honda Civic Sport. Fillip was knowledgeable, patient, and genuinely dedicated to making the entire process smooth and stress-free. His professionalism and friendly approach made us feel valued and confident in our decision. We truly appreciate his support and highly recommend both Fillip and Tom Roush Mazda to anyone looking for a quality car-buying experience.

Cody Krenz

I had an excellent experience buying a car here. Marvin was a huge help the whole way through. He had the car I wanted to look at up front and ready to go and I had a great time "taking shop" with him through the whole process. Chris and Marvin stayed late to make sure the finance work was done and I would like to thank them both for that. I would highly recommend Marvin and Chris if you're looking for a new car.

Amy Gill

We just purchased a new Mazda and Mike S was our sales person. He was so helpful, nice and fun to work with. I had a lot of questions and he was quick to answer and patient. He made the process easy and the rest of the staff we came into contact with were nice and helpful as well. I would definitely recommend!

David Bolla

Great experience. Filip made the process quick and easy. Would recommend.

Donna Knight

My husband and I purchased a Mazda CX-90. Our experience with the dealership was excellent. We really enjoyed the care that was given to us. We left the dealership feeling confident that we got a good deal on our purchase. We never felt hassled or pressured into buying. We love our new SUV. I will add another review for the service department when it comes time to visit the dealership for our routine service maintenance. I want to give a shout out to Mike Spear (Sales and Leasing Consultant) who sold us our Mazda CX-90, Skylar Brewer (Sales Manager) who helped setup our finance options and Chris Elder (Business Manager) who handled the finance data and more. All three made the car buying experience comfortable. We felt like we were among friends. We've bought many cars over the years from different dealerships and this one tops them all. I would give them a 10-star rating if google review offered one. We are truly that happy.

priyanka baloni

We recently purchased Mazda CX-90 and had a great experience working with Filip and Mike as they made the process smooth for us. They were prompt in replying to our queries and on the day of purchase, helped in explaining the features and other aspects of the car. Highly recommend working with them for your next Mazda purchase.

Nicole Gibson

I bought a Mazda CX-5 recently. The customer service was excellent and I love my new car!! Thanks Mike Spear!

Bayley Allen

My husband and I purchased a car with the help of Marvin and it was easily the best dealership experience we’ve ever had. Marvin was so nice and patient with us while we ironed out what we wanted. He answered our questions with ease but also gave us space to talk about it and look over the car privately. The manager was extremely helpful and kind as well. He went above and beyond to help us secure a great deal. We truly appreciate the staff and LOVE our new car!

Simon G

Ryan (Sales) was super easy to work with, extremely knowledgeable about the car and features. It was such a smooth and pleasant process buying a car. Jeff (Finance) also very easy to work with. No hard selling of paint protection, etc. Great place to buy a car. This is our third from them over 10+ years.

Bryan

I purchased my first car from Tom Roush automotive group last month. The team was great to work with. Garen, sales, did an excellent job communicating and working with me. We are very happy with our purchase, highly recommend!

Leslie Hine

I purchased a new Mazda CX50 with the help of Marvin, Skylar and Jeff. Marvin is knowledgeable and honest. He answered all my questions and made sure I knew how to work everything in the car before leaving the dealership. Skylar made the numbers work and helped in understanding the itemization of expenses. Jeff explained in detail the financing and it was quick. This was an overall great experience.

Deb Kelleher

Had a great experience on my recent lease of a new Mazda. I had some issues getting to the dealership and Brent even drove the new Mazda to my house for me to inspect. Rides even better than my last one. Great personalized service!

Don Bates

My salesperson, Larry Graves, was very knowledgeable, courteous and attentive. I was very appreciative of the "soft sale". I also like the fact that he has followed up to make sure everything has been satisfactory of my expectations. He has also made himself available to assist in any additional support or questions that I may have. Overall, a pleasant experience.

Jose Rivas

I had been in the market for a while until I spoke with Marvin Lucas and he actually listened to me and made sure I was getting everything I always wanted within a car It was his help and attention that made be more comfortable with my decision on trusting Tom Roush with a new car. If you ever need help Marvin should be the guy you ask for when you walk in.

Nicole Kelso

My husband and I went in to look at a model we were interested in and were not committed to purchasing on that day. However, Marvin Lucas was AMAZING. He listened to what we were looking for and didn't get discouraged when we said no to our first choice because we just couldn't get to the numbers we wanted. He gave us more options and we left with a "new to us" CX-5. We couldn't have been more pleased to his attention to detail, communication and listening. It was truly a pleasure. Thank you!

Jason Allen

Lee did a great job finding a car to meet requirements.

Sharon Strange

Brent Cassidy was very pleasant to work with and his professionalism was outstanding and the whole staff treated us great. And we’re very much enjoying our new car.

Rick Artusi

I Purchased a 2015 Dodge Durango from here last week. The salesman Fillip was fantastic from start to finish answering all my questions and getting me the best possible price. The finance manager worked very hard at getting me the best interest rate and everything worked out great. I am very satisfied with the vehicle and very satisfied with this dealership.

Darren Hydrick

Had a really good experience at Tom Roush. We bought a used BMW from them and within 30 days of buying the car had to do extensive repairs to the car. Instead of us paying for the repairs they were able to get us into a newer used Lincoln that is in much better condition. It was an amazing experience and highly recommend this dealership to any one I know. We’ll definitely come here again when I need another car!

Terry Kleiser

Our first contact was with salesman Lee Wildermuth. Lee was very professional, knowledgeable of the vehicle we were looking at. We also had a great experience working with Mohammad ( Used car sales Manager). Finally, we worked with Finance employee James. He made the final process of purchasing a vehicle from Tom Roush Mazda a pleasurable experience. I highly recommend doing business with Tom Roush Mazda and ask for Lee.

Jason Ransberger

Dealership was prompt and thorough with the service they provided.

Dylan Shirkey

My wife and I had an excellent experience here. Freddie and Skylar were incredible, making the process painless and easy. I would highly recommend stopping by.

Andrew Worswick

Purchased 2 cars at Tom Roush and have had a great experience both times. Top notch customer service and definitely not the typical car buying experience. Will be a customer again...

tom holt

Great car purchase experience.

Chris S

Pete in sales, Sales Manager Jeff Duncan and James in the finance department were excellent to work with. Will recommend Tom Roush Mazda to anyone looking for a new car.

Karen Keating

I worked with Brent Cassidy and selected a new Mazda CX-30 Premium Turbo. He was patient and kind, and even invited me back to do a deeper dive into some of the cool features.

William Gerhold

Highly recommend! Great experience at Tom Roush Mazda! AJ helped me trade in my old ride for a new CX9 Signature! My Wife actually loves it! Moe was really helpful giving me options on long term coverage and made it affordable! At the end of the day Ive owned many vehicles and the fact is they all break down at some point, its not a matter of if, but when. Having extended warranty coverage while your making payments is the only smart way to buy any vehicle in my humble opinion. I’ll be back for my next vehicle at Roush!

Angelica Florence Fabiana

Had to come back the second time but we had an amazing experience at Tom Roush Westfield. The place is clean and the staff are very polite. Thanks to Roger who greeted and accommodated us first, he’s the best! And to everyone who made the transaction smooth, a big thanks too!

Andrew Clark

This is THE place to go for Mazda. I've had negative experiences as a couple of other Mazda dealerships, but these folks are doing it right. Incredible service, helpful team, attention to detail and care. I drive out of my way for this one.

Kristin Finn

I had a great experience with Freddie! Love my car and would highly recommend working with them!

pia stewart

I had the absolute best experience here! I was really pressed for time and couldn't stay long! Freddie was the best consultant I've had. The entire experience was top tier! I had to come back late and the finance person still took his time to explain and answer questions. Thank you guys for making my experience amazing! You have a customer for life! Keep up the great work!!!

Michael Powell

Smooth buying experience. Garen Gibbs was professional, friendly (without being slick), and informative—and efficient without being pushy. I had done my research and knew what I wanted; he was responsive to that, answered my questions clearly and honestly, and didn't waste time on things I wasn't interested in. Very agreeable experience, and much appreciated!

Garrick Hubbard

The many YouTube videos I watched to learn how not to get ripped off had me very suspicious and skeptical going into meet Larry about purchasing an automobile. He proved he and the dealership were nothing like the internet warns of. The interactions were straightforward, clear, transparent, and never uncovered any "gotchas"! I drove away with confidence. Highly recommend Larry and the dealership to anyone who would rather be in a dental chair than buying a car.

CJ Demidov

I bought a used Mazda CX5 so far so good, 1200 miles, no issues. I put 5 stars because of Amber A. and Dan V. I had an issue with sales man mistake, but Amber saw it and fixed it, always replied emails. Dan V. quickly replied and tried to help. Everyone does mistakes, and I appreciate how quick you try to fix it.

Atlas

We had an absolutely fantastic with Garen and James purchasing a used vehicle. We would absolutely recommend them, and will be coming back for our future car purchases!

David Gatlin

Roger Pitcock, took excellent care of us when we bought our new Mazda. He handled everything in a timely manner and we were in and out in no time at all.

Gregg Durham

Larry was an outstanding sales person. Tom Roush has a really good inventory of both new and used cars. That allowed me to buy a Mazda CX-5. There service department is amazing as well. They have completely updated there waiting room with excellent coffee and bottled water. They’re pricing for basic service, which is all I’ve used due to the reliability of the Mazda product is extremely fair.

Julie Day

We had a great experience buying our new Mazda CX-50! We would highly recommend Tom Roush Mazda, and specifically our salesperson, Pete Reehling. Pete really made the buying process smooth and easy, and made sure our questions were answered before we made our purchase.

Chinmay Dani

We recently bought a new 2024 Mazda CX-5 Select from Tom Roush Mazda. Larry Graves helped us throughout the entire car buying process and our experience was amazing & hassle-free! We chose this specific dealership because they had impressive ratings/review online and our visit was equally positive. I will recommend checking out Tom Roush Mazda to anybody looking to buy a new car in the Indianapolis area.

Ryan Polokoff

Larry was incredibly helpful and patient in helping my sister evaluate cars. It was clear that he knows the product well and made this process a breeze.

Weston Bryant

My wife and I bought a 2018 Grand Caravan from Tom Roush in April. We found the vehicle we wanted and were happy with the price we negotiated, but our overall experience has been disappointing from a company that stands on a 4.7 star rating and what they claim is 52 years of great customer service. It was important to us that we bought a reliable van for our family, and after asking our salesman more than once for the service record, Freddy did give us a copy. With each question we asked, he assured us, “This is a reliable van and we only sell vehicles that have passed rigorous quality tests.” Lots of promises. A few hours after my wife picked up the van, the check engine light came on. I reached out to Freddy to see what solutions he had for us given we bought it that day and his response was short, “I can’t promise I can do anything but I can have our service department look at it.” I lost all confidence in that moment and I wasn’t about to make the hour plus drive to have them “look at it,” so I took it to my local mechanic whom I trust. The service diagnostic revealed two engine evap codes. In short, a rodent chewed through a tube as well as some wires, and the gas cap wasn’t sealed correctly. I can’t say with certainty that the people at Tom Roush reset the codes before selling us the van, but it seems likely, and at best unprofessional. At worst, unethical. I don’t expect a response from this company but if they do, they’ll probably blame me for not buying the warranty. Live and learn, I guess. There were some good things I could say. The manager was very kind and entertained our kids while we were shopping for the van. If he wants to give me a call with an actual solution that provides us with a better experience, I would be happy to change my review. Buyer beware. Lots of empty promises.

Sandra Clark

Service during my purchase was excellent. Very knowledgeable about the vehicle. Would recommend the dealership to others

Sandra Simmons

Traded our CX-9 in on a 2024 CX-90. Our salesman is Brent Cassidy and he was wonderful to deal with, as he has been for each car I’ve purchased at Tom Roush. He took time to explain all the features of the car.

Matt Tucker

Just Ok. Tyler did a great job showing us several cars. This was our 3rd car purchased at Tom Roush Mazda. Unfortunately terms of purchase were not as stated. We gave them a chance to correct their mistake, they failed. Customer service was not a priority. Car was not cleaned as promised. How do you not clean a $30,000 car before you sell it? All in all not the dealership we have frequented the past 15 years.

Susan Calloway

Seven years ago we purchased an MKZ from Brent Cassady at Tom Roush Lincoln. Brent provided great service and educated us on the vehicle. When we were ready to trade we requested his services. His understanding of our needs and attention to our questions made our new purchase an enjoyable experience. We appreciated Brent’s knowledge and expertise of the Mazda product. Can’t say enough about Tom Roush Mazda. Brent Cassady is your go to guy!!!

Pam Underwood

I had the best service from Garin. He found the exact car that I had asked for. He took the time to patiently answer all my questions. And I compared the price of this car with others on-line and received an amazing deal.

Vashisht Kumar

I got my car last week and Zack (Zachary Hiney) made the process so easy for me - from choosing the right vehicle to the paperwork to setting everything up. 10/10 would recommend.

Demetrius Lewis (Dee Strongfist)

A little background: I lost my car in a freak accident with a racoon somehow caused my hybrid to catch on fire and I was out of a car for over 2 months. I spent a few weeks shopping for a new vehicle, and I decided to get a used Honda. I saw a few Accords but the one I saw at Tom Roush Westfield's used car lot was not only pretty clean looking, but it was convenient (I was working up the street at the time). I went to buy the vehicle and the staff was actually very accommodating and friendly. I was over not having a vehicle at this point, so I didn't do what I needed to do. Test the brakes, ask about the tires and features, etc. I drove it around the block and said, "okay this is great!" I got the car and drove off. What I didn't realize at this point was the brakes and tires had not been changed. The rear-view camera was damaged. The shroud over the front driver's side tire was torn which made the shroud break. The shroud breaking made the bumper loose as they're all clipped together. My wife drove the car once and very slightly scraped over a concrete barrier and the entire bumper tore off. Since then, even minor inclines or bumps that wouldn't be an issue now are, as the bumper sags even after being reattached. So why review this business two years later? I work from home and I decided to look for work outside of the house and guess who has to drive this $23,000 headache? I never even received my 2nd key I was promised they'd look for. At this point, it's moot but I feel like every experience should be catalogued.

Harry Passehl

Tom Roush and his crew are truly good folks - they make closing the deal to one of the biggest buys you are gonna make easy and stress free. I will be closing deal number two with them in less than a month.

Michael Hobson

I purchased a used CX5 at Tom Roush recently. The vehicle was kept in wonderful condition, and the pricing was the most competitive on the market. The buying experience itself was relaxed and comfortable. I worked with Freddie, who was so knowledgeable and genuinely seemed to care about me as a person - not just as another customer. Would recommend Tom Roush to anyone looking to purchase a new vehicle.

Greg Crozier

Easily the best car buying experience my wife and I have ever had. We dealt with Pete and Jim and then Moe in the finance dept. All of them are top notch professionals. We walked away with an amazing car at a very fair price. Don't hesitate to go check them out, we will be back again for more vehicles in the future! Thank you gentlemen, for making it so easy. Greg-Shelly

Mike Rose

Our sales consultant, Zachary Hiney, was a pleasure to work with. His knowledge of the different models and trims was very helpful in helping us decide on the perfect new Mazda for our needs.

Shannon Fitzhugh

Staff is friendly and professional. Decent value for the vehicle traded as well as the vehicle purchased. Would recommend to family and friends.

Roberto Leyva

Garen was awesome! He was very down to earth and helped us to get what we really wanted. The process of agreeing on a payment that was more affordable was easy and stress free. Really appreciated them paying off our other lease right away, and we received our title paperwork quickly as well. So glad we checked them out!

Leann Cline

We just bought our very first new car and our experience at Tom Roush set the standard! We checked out cars on the lot we’d been debating between and were completely free to roam until we went inside where we were immediately greeted in the most relaxed way and made to feel welcome. Freddie was absolutely incredible to work with, answered our laundry list of questions so kindly, and we felt no pressure whatsoever. We left to think about it and returned about a week later where Freddie made everything happen. We couldn’t be happier with our new car or the great experience we had!

Annie

I highly recommend going to Brad for all of your car buying needs!!! Earlier this year I went to Mazda just to look as I was in need of a car, and ended up leaving with a beautiful 2023 Mazda thanks to Brad!! He was incredible and has been there any time I’ve texted him since buying my car. Thank you Brad 😊

Charlie Geier

We had an amazing experience. Pete was awesome. We never felt pressured and he was able to answer all of our questions and help us a find a vehicle that was perfect for our family. I recommend everyone go to Tom Roush!

Susanna

Had a great experience shopping for a new vehicle. The team made it an efficient and easy process.

Jason Minnich

Purchased a Rivian from this place and we couldn’t be happier. Bob Wood was so great to work with as was Jim. We were given a very fair amount for our trade in, these guys were straight forward and honest. Very happy and relaxed atmosphere that the Roush family has created, they are spoken very highly about by their employees. Highly recommend to anyone in the market for a new or used vehicle.

Lucas O.S.

Purchased a used vehicle, ran into an issue shortly after purchases and the dealership/service center were very helpful in sorting it out and even gave some good advice on prolonging the lifespan of my vehicle, would recommend for any new car buyer!

bennette lewis

Once again the Tom Roush crew did a complete satisfaction and friendly service in our 5th vehicle purchase from their dealership in Westfield IN.

Vern Anderson

Nice clean, a bit small but I'm not complaining they did excellent job for me.

Charlotte holt

Very professional and accommodating! Love my new Maxda X90

Amaya Grell

Larry was so helpful in helping me purchase my first vehicle on my own!

Dawn sunrise

Have bought multiple vehicles from here. Would highly recommend. Always treated with the utmost respect and care.

Michael Cruz

Completion of purchase was easy and convenient.

Chen-Yi Lu (Steven)

Had a great experience purchasing a new vehicle with Bob Wood.

Renita Shaffer

Our family has now purchased six Mazdas from Tom Roush. Skylar Brewer is the best! Though he is now in the Finance Department he still makes sure we are fully satisfied and have the perfect vehicle. If you are looking for a great place to shop for a new or used vehicle, go to Tom Roush.

Joe Barbaro

Our experience with Malakai was the best dealer experience we have ever had. He was honest, thorough and did everything in his power to get us a great deal on our new CX-90! He was also very professional and explained everything we needed to know about our new vehicle purchase. If your looking for a awesome car dealer go see him first!

Shawn Gardner

We stopped here sort of randomly due to car-gurus showing a car we wanted to see. Freddie helped us out and made the experience quick and easy. The car was cleaned and polished when we were done. Good service!

Heydi Correa Encarnacion

The man you need to ask for is Freddy. No questions asked. He’s the absolute best sales associate I have ever worked with. I’m on my second car with Mazda and both times I worked with Freddy to purchase. I have never felt pressure to buy from him or mansplained by him throughout the purchasing experience. He truly has looked out for me and has always made sure I got the best deal. As long as I live in Indiana, Freddy is going to be my go-to guy for a car purchase. He goes above and beyond for his customers and I am so thankful that I met Freddy when I did. Go to him!

Shelby Black

We had a great experience with Brad at Tom Roush purchasing our new CX-90 PHEV. Not only was Brad very informed of all the details - he was patient with us, friendly and personable and overall made the car buying experience great for us. We would highly recommend purchasing a Mazda from Tom Roush - specifically Brad Shafer.

Patrick Kailie

I brought 2 used cars the same day ,I have spent so much money to fix these cars in just a year. My Mazda 3 currently has a transmission problem ,can't afford to it it sitting home.

Robert McIntire

I was a motivated buyer but I had checked with other dealers. I got the deal I knew I deserved from this dealership.

Tom Lewis

Great, straight forward buying experience. No games, no last minute add-ons. Several additional products and warranties were explained and offered optionally and at my choice. My sales rep, Pete Reehling, was great at listening and following through, with no pressure. I'm pretty critical, particularly with car dealers, and the 5 stars are genuinely deserved for this Mazda buying experience at Tom Roush.

Abigail M

Great service here purchasing my first Mazda! The sales team is welcoming and transparent going through the purchasing process. Drove away happy and sure of my choice to buy from Tom Roush.

Eliott Ferguson

My wife and I have had some awful experiences buying cars at dealerships over the years. So, we were expecting more of the same from this place. To our delight and surprise, it was a fantastic experience. We worked with Freddie. He was immensely friendly and helpful. We felt no pressure to buy (he let my wife and I talk alone whenever we had any decisions to talk over). He answered all our questions and was very fun to talk to. We felt very well taken care of. Once we found the car we wanted, Freddie passed us on to Mo to finalize the details. Mo was very patient and was willing to answer all of our many questions before we signed anything. Freddie checked in with us to make sure we still love the car we bought. If you are looking for a team of people to take great care of you without any pressure, this is the rite place to go. Just ask for Freddie!

Eric Mack

Me and my wife just purchased a new suv from this dealership. It was a pleasant surprise working with Milakyi. I’ve never had a more transparent buying experience than with him. There’s no pressure here like with other dealerships. I will buy from here again and not hesitate to recommend friends and family. Thank you

Suresh Jagannathan

Extremely professional and courteous service. Overall, a very pleasant purchase experience.

Jerald Faulstich

Great experience. Larry at Mazda was fantastic to work with; extremely happy I went to this dealership. And very thankful for an easy, informative no-pressure purchase.

Jesse Melton

Freddie was amazing. He was not overbearing, pushy, nor did he ever make it seem like he just wanted a sale from us. I bought a 2023 CX-50 and I love it.

Michael Seaman

The folks both in sale and service at Tom Roush are very professional. Larry sold me my CX-5 and I love it. He was outstanding. No pressure and very knowledgeable. I have been in for service several times. It is fast and friendly. My experience has been that the Tom Roush dealership is a first-class operation all around. Well done.

William Schulke

I really appreciate the great service I get at Tom Roush Mazda. I highly recommend them for your next purchase and/or service.

Steve Keyes

Roger is all I needed buy my awesome CX5. This was my second CX5 purchase here in 5 years. VROOM VROOM

Chris Johnson

I genuinely dislike the car buying process for the same reasons that everybody else does, but Tom Roush Mazda helped break the mold. I had excellent, professional, honest, and personalized care from Freddie. Freddie helped break down exactly what I was looking for in a vehicle and matched me with a great option. I am extremely pleased with my CX-50, and would recommend you speak with Freddie at Tom Roush if you're in the market for a new ride!

Regina McDowell

This is my 2nd Mazda purchase. They did not disappoint. Service remains very good. Nearly painless experience of making a major purchase!

Brent Berneking

Great buying experience. I recommend Larry to any friends and family who are looking for a Mazda.

Hudda Bokh

Loved my new Mazda CX5. All the details and features are very nice. I recommend it for everyone seeking space, elegance and comfort all in one car.

Emma Siitari

Roger was fantastic to work with and made my first time buying a car such an easy and wonderful experience!

A F (AF)

Thank you for taking care of our family and helping us to find a new vehicle!!! We absolutely love it and slept very well last night knowing we made the right decision!! Garen and the whole entire staff were all amazing- super nice, polite, personable and knowledgeable!!! We are really glad to have shopped at your dealership and will be back for any car shopping needs!! Thank you!!!

Jeremy Williams

I am so happy with my 2020 Mazda CX-30. The dealership and its employees were fantastic. They definitely have earned my business for years to come.

Tim Orr

Larry Graves was my sales person, he did a great job and answered all my questions and explained new features. Very painless experience

Chadwick Robbins

Love my new CX 30! Lee and the guys were awesome! If you are looking for a knowledgeable and professional sales team, look no further.

Jenny Yahl

I had just been in an accident when I found Tom Roush's group and to say I'm happy I landed here is an understatement. My husband and I were both in the market for cars and had a unique financial situation. Walking into a dealership can be intimidating as a woman, and were met with nothing but respect and genuine support. Our salesman, Lee Wildermuth, was incredible. He listened to what we needed and came up with several options to get is what we needed. There was no stereotypical sales behavior whatsoever, as Lee treated us like we'd been long time customers he'd known forever. I couldn't imagine going through this process without Lee in our corner. Lee, AJ and Brad worked TIRELESSLY to make things work for us on the financial end, allowing us to have cars we love. I am forever grateful to this team and will be back for any car buying needs. 1000% recommend!

Haley Spiegel

This was by far the best buying experience I have ever had ! During the finance process we were informed every step of the way and updated. Paperwork was quick and everyone was extremely friendly and included my 16 year old in the process since we were buying the car for him !

Bill O'Connor

Had a great new car buying experience working with Garen Gibbs at Tom Roush Mazda. I love the CX5 and the easy process. It takes an extra turn to get there now because of US 31 but it's worth it.

Kevin Sanchez Vega

Very impressed and satisfied with the services! Awesome deals going on and everything has a smooth and easy going process!

Jordan Einert

Had a fantastic experience buying my used Mazda here. Everyone was extremely friendly and quick to answer questions. Did a great job of keeping in contact but also didn’t harass you like other dealerships. The finance team was quick but thorough. The only negative thing I have to say is I wish my car was detailed a bit better when it came to purchase day. I had to go through and re-clean a few areas that were missed which is slightly disappointing when buying a car from a dealership. I genuinely enjoyed the experience overall, just wish I would have thoroughly checked before I drove the car off the lot.

Ignacio Montes

Fast service and kindness with the Seller and Bisnes manager TANKS. TOM RUSH AUTO GROUP

Matt Freel

Larry was very informative, not pushy at all and respectful of our needs and requests. Great to work with all around!!

Sean Pettigrew

Overall good experience… I would still recommend however I would haven given 5 stars if I would have gotten two keys as promised. Instead after the deal was complete they advised it was only one when the tag stated 1of2 that was a little disappointing. Overall the experience went well and was easy and simple. Big shoutout to Garen Gibbs he was very helpful and attentive!!!

Steph Clemmons

After having a terrible experience at another dealership I came to Tom Roush in Westfield a bit broken and leary of car sales but had to do it. Let me tell you how absolutely wonderful this team is!!! They make you feel at home, no pressure, are honest and will patiently answer every question you have. They truly care about their clients. My faith is restored. I WILL NEVER BUY A VEHICLE FROM ANOTHER DEALERSHIP! Ever. I wish I could give them 100 stars. I have less that perfect credit but they worked some magic and got me in a gorgeous 2017 GMC Terrain (and not the swich-a-roo base model). Also purchased a very affordable but robust 3 year warranty while keeping payments realistic. Thank you all so much! Have you ever been so relived and happy with a car buying experience that you actually hug your salesman? I DID!

Matthew Coy

Wanted to take the time and give this place a 5 star review. Went in to look at a 2021 Mazda 6 and within two hours I was leaving with it. Shout out to Freddie D for making the buying process as smooth as possible. Very happy with my purchase and will send future car buyers to this location!

Andrew Bethel

Roger was awesome! Best auto buying experience I've ever had.

Komlatse Anikra-Matty

Buying a car could be stressful, but this dealership made it where the process was super easy, fast, and professional !

Phyllis Clark

Very happy with our experience. We were only in dealership for under 3 hours until we left with our new car.

Robert S

Purchased a CX5 from this dealership. Appreciated the people and their desire to make us happy with our purchase!

Jennifer Milewski

Typically the process of buying a car can make you lose the will to live. There's the pressure, the little awkward finance room, the negotiating, the hours spent. Not here! First time at Tom Roush yesterday, and it will not be our last! The sales staff were relaxed, offered me to take the car for a few hours (even with inventory low), super helpful and knowledgeable. Pete knew his stuff and helped us make the right selection for our family. I went back and forth tons, and he was truly nice & patient. We never once felt pressured and today feel confident in the Mazda we chose. I have to say Moe, the finance manager was just great! That part of buying a car is usually the longest most drawn out & sometimes uncomfortable. He was So respectful of our time. He was knowledgeable and shared the info he needed to with us, but again we felt no pressure, and were in and out! Overall, the best car buying experience we've had.

Bob

We purchased a 2nd vehicle from Tom Roush a 2023 CX-5. We had the same great experience as the first purchase. Lee worked very hard to get exactly what we wanted. The entire team was great to work with. We have also had our 2019 in for service and it was one of the most pleasant service experiences I have ever had. I strongly recommend Tom Roush Mazda. Purchased a 2019 certified Cx-5. Great experience. Low pressure. Our sales person was Lee and worked hard to get us to get the vehicle and price we wanted. Sales and Finance managers were very good to work with as well. Very pleased with Tom Roush Mazda.

Jeffrey Breckenridge

I dealt with Rodger Pitcock who like conversing with my favorite Uncle. He was knowledgeable, friendly and and gracious. Makes a great cup of coffee as well. I had found a car online and Rodger reached out and through non-pressure salesmanship was able to advise me and help my family get the auto we desired. Skylar was the financier and very cordial. Got us a reasonable loan with a bank we know and trust. I would definitely do business with this company again.

Esteban

The salesman I purchased my used Mazda from was very kind and professional, made the whole experience enjoyable. However, I was not provided the service record of the vehicle despite it being a 2018. The tires, brake pads, rotors, and battery were all OEM stock, and around the 3-4 year mark, starting to wear out. Around $1,000 of maintenance just a few months into owning the vehicle was not fun. Always be sure to thoroughly, and I mean THOROUGHLY inspect the vehicle either yourself or take it to a mechanic shop. Always be adamant about seeing the service record before purchase My used vehicle didn’t come with a Jack stand, lug nut wrench, or spare tire. Took approximately 2 months for them to those to me. They told me they’d give me a detailed history of the vehicles service record. Even after following up over the phone multiple times, and being told it was sent out, still haven’t seen it. Sometimes they’re the cheapest option for certain repairs, like brake/rotor replacement, that’s the only time I’ll go to them for service.

Tim Byers

Overall a very pleasant buying experience. I'd recommend this dealership to anyone.

Carol *Jo* Baker

Scott and Jon were extremely helpful, courteous and patient. The Service Department did a fantastic job in making the additions to my car and finishing up in a timely manner. Note: Larry Graves assisted me as I made the decision to purchase my new CX-30. He was incredibly knowledgeable, courteous and patient - as has been everyone that I've worked with at Tom Roush Mazda. Larry is a gem and I couldn't recommend him enough! .

Timothy Green

Billy was great we found vehicle in the afternoon and purchased next day.

Alvis Hu

Tom Roush Mazda really changed my view to a car dealer, especially for their repair and maintenance services. Their price is surprisingly reasonable. And the turn around time is incredible with video updating car status. The waiting area is big, clean, and comfortable. Managers and staff are all friendly and knowledgeable. I also had excellent experience completed the transaction of my new CX-30 last year. Definitely a five star Mazda dealer I have ever seen as a owner who have had 5 Mazdas with 5 dealers.

Bill Mccormick

Very pleasant car buying experience. From sales to finance. Highly recommend.

Chris Kreke

Excellent customer service! Responsive without being pushy, very helpful throughout the entire process

Mary Ryker Hernandez

Wonderful car-buying experience and I am so happy with my Mazda 3! Larry provided exceptional no-pressure service - answered all my questions and even trained me on my new car's features. Moe made the financial side of buying easy. 100% satisfied! Highly recommend!